Tip & How-To about Computers & Internet

Getting a quality answer to your Fixya question.

At FixYa, we understand that everyone has a need to have their question answered. Many, if not most of the Experts here are not paid, and even paid Experts are required to answer a quota of free questions
We would truly love to answer your questions. Unfortunately, those of us that are not paid for our answers have no way of effectively communicating with you, with the exception of simply answering your questions, and therein lies a certain dilemma.

Many askers (even those offering to pay an expert), simply do not ask proper questions. Some, on occasion do not ask a question at all (e.g. "My car won't start". Or, "My computer won't turn on".)
.
When asking a question, make every effort to gather as much information about the object of your question. The more information you give, the better you'll get. Describe your problem in detail. Or at least as much detail as you can. Instead of writing, "I need drivers for my network card". Add more information. Even though what might seem to be an insignificant detail to the asker, might make all the difference in the world in an experts ability to answer their question. For example: "My PC won't connect to the Internet. It's an HP Pavilion, model a1310n, with an AMD processor, running Windows XP Professional 64 bit". This is just basic information that is more often than not printed and/or tagged right on your computer. Now more information might be available, but for a dedicated Expert that's enough for him or her to look up that model, see what kind of networking card or device is native to that model, and get you the proper driver(s) for your computer. If it's a Mac, or if it has a Linux OS, or other operating system let them know. State everything you can about your device. If it's an automotive question, state in detail the symptoms your car is exhibiting. What you may have already tried to do to remedy the problem. Another example might be, "My car won't start. It's a 1996 Ford Taurus with a 3.0 litre engine. The engine will turn over and I know it's getting fuel, but it still won't start".

When asking questions about computers, printers and other peripherals, software programs,or anything that isn't functioning, the same applies. If you're getting error messages these are very important in resolving an issue (e.g. (c0x000002), or Windows is unable to start this program because...?).

Taking a few minutes to gather information and ask a proper question, will not only bring you an answer, it will most likely bring you the right answer the first time, therefore resolving your problem quickly.

So, take time to gather information.

Add as much information as possible to your question,don't simply make a statement.

No detail is too small

If you ask a question in a language other than English, say what country you're from. Many languages are based on other languages (e.g. Tagalog is a mixture of Malay, Spanish, and more). The same applies to Germanic, Cyrillic, and other alphabets. Being a trained linguist I don't mind answering questions in other languages, but at times I'm not sure exactly what language it is without spending time consuming research.

Please don't ask for product keys for software,or passwords to accounts, it's illegal

Also, please don't shoot the messenger. Experts don't enjoy giving bad news but sometimes there just isn't anything to be done and the only way to fix your problem is to simply buy a new product, or pay to have the problem repaired

Remember, we want to solve your problem, but in the end, it's up to the asker to make that happen.

Thank you, and best of luck in solving your problem.
doc

Posted by on

Computers & Internet Logo

Related Topics:

Related Questions:

1 Answer

How do fixya experts get paid?


Fixya is a free website where experts help people with everyday product questions. Experts are not compensated for answering.

Hope that helps!

Sep 02, 2014 | FixYa Computers & Internet

1 Answer

How do you filter questions on fixya.com to show only paid questions?


Hi. There is no way to filter it so that only paid questions show, that isn't how FIXYA works.
It shows about 20-25 regular questions for every 2-3 premium questions.
That way, everyone has equal chances to get the premium questions.
The only way to even get more is to become an expert at more specialties.

But, don't even THINK about just claiming to be experts on something, if all you do is copy and paste the information from somehwere else, you won't get paid for your response, and if you do itvlike that enough times, FIXYA will kill you off it's system, and you will forfeit all pay that is due to you.
It's all in the rules section, as well as in the Q & A section.

Feb 14, 2011 | FixYa Service

3 Answers

Why did you post your questions or answers at the time the very begining of fixya. I really want to know that why fixya got success and other services not. What is the difference between good Q&A services ?


Welcome to Fixya
Dear User
FixYa is Worldwide Online Help Service.Here is Lot of Experts are Working for Answering Every Questions.They are Instantly answering each Questions provided to Every Experts.
In FixYa,there is also FREE and Paid Service-One of the Big Difference is Instant Reply to FREE Questions than Service....
Thanks for Using FixYa...Keep Using..

Sep 03, 2010 | FixYa Service

3 Answers

I have guru ranking in FixYa. Tell me whats the need of ranking and do i earn something by increasing rankings


If you maintain a rating of 85% or more and are a wiz or guru then you are able to earn money.
You must also answer 30 free questions a month to qualify

Nov 21, 2009 | FixYa Service

Not finding what you are looking for?

185 people viewed this tip

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Loading...