Tip & How-To about Televison & Video
When your Direct TV based units say that a channel is "not available" when you know that you had been receiving them on a regular basis you probably have a problem with the activation card. Sometimes the unit will lose it's communication with the satelite and it will not restore it when the signal reappears. This is probably a software issue but happens so rarely no one wants to fix it.
If all the other menus and parameters of the system appear to be working the problem probably lies with the activation card. For many reasons the card can become unusable and cause the system to not work. Generally though it is caused by a glitch in the software. As the unit continually reacquires the satelite or satelites, it must execute instructions just like your computer. We all know that computers are prone to failure so why not satelite dish receivers.
The solution involves removing the card then reinserting it and hitting the reset button near the card slot. This will cause the unit to reboot and re-acquire the satellite and all the programming. By forcing the unit to reboot it must read the information from the card and reload the software. Once reloaded the software will no longer have any glitches in it and should work as it is supposed to.
This should solve your problem. If it does not you may need to call your satelite provider.
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Posted by Kim... on
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