Tip & How-To about Computers & Internet
This Tip is a copy and edit of a couple of existing guides.
Screenshot Of Red Cross (Fake)
1. Print out these instructions as we may need to close every window that is open later in the fix.
2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.
(Note: Either of these operations can be performed in Safe Mode with networking. You will NEED networking to update Malwarebytes, otherwise your definitions will be obsolete)
3. Before we can do anything we must first end the processes that belong to Red Cross Antivirus so that it does not interfere with the cleaning procedure. To do this, download the following file to your desktop. Rkill.com
4. Once it is downloaded, double-click on the rkill.com in order to automatically attempt to stop any processes associated with Red Cross Antivirus and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Red Cross Antivirus when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Red Cross Antivirus . So, please try running Rkill until the malware is no longer running. You will then be able to proceed with the rest of the guide.
Do not reboot your computer after running rkill as the malware programs will start again.
5. Now you should download malwarebytes-anti-malware, from the following location and save it to your desktop Download Link (Download page will open in a new window)
6. Once downloaded, close all programs and Windows on your computer, including this one.
7. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
8. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so.
9. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below. MalwareBytes Anti-Malware Screen
10. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Red Cross Antivirus related files.
11. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.
When MBAM is scanning it will look like the image below.
12. When the scan is finished a message box will appear as shown in the image below.
MalwareBytes Anti-Malware Scan Finished Screen
You should click on the OK button to close the message box and continue with the Red Cross Antivirus removal process. 13. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
14. A screen displaying all the malware that the program found will be shown as seen in the image below.
Please note that the infections found may be different than what is shown in the image. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine.
(Remove those files in Quarantine BEFORE you reboot! The files Malwarebytes can't remove at that point will still be displayed OR will be associated files that aren't displayed on the screen)
When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
15. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
16. You can now exit the MBAM program.
Added: Though at this point your existing infection may be removed, there exists the chance that Cache files in internet explorer and other Temp files on your computer may still contain unassembled parts of this infection. To be sure these temporary files are deleted use a cache cleaner such as Advanced System Care (Click to download). This program will not only clean out your cache, but will also fix your registry and defrag it. Your computer should now be free of the Red Cross Antivirus program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below: Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help. Associated Red Cross Antivirus Files:
%UserProfile%Application DataPAV %UserProfile%Application Dataantispy.exe
File Location Notes:
%UserProfile% refers to the current user's profile folder. By default, this is C:Documents and Settings for Windows 2000/XP, C:Users for Windows Vista/7, and c:winntprofiles for Windows NT.
Associated Red Cross Antivirus Windows Registry Information:
HKEY_CURRENT_USERSoftwarePAV HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWinlogon "Shell" = "%UserProfile%Application Dataantispy.exe"
Posted by Bob Sloan on
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