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Troubleshooting Laptop Optical Drive Issues - CD/DVD Not Ejecting


My laptop's CD/DVD tray won't eject when I hit the Eject button.

Diagnosis & Solution

If this happens while the operating system is running, there is a possibility that the drive may be blocked or disabled in software. In order to eliminate this possibility as the root cause of the problem, restart the laptop & hit the CD/DVD's Eject button. If your CD/DVD's tray did not eject, there is a possibility that the drive is not properly seated in the bay.

When the CD/DVD drive is not properly seated in its bay, it might not be connected to power. If the drive is in a swappable bay, try removing it & re-installing, & make sure that the release latch snaps to the locked position when it is installed. However, if the drive is permanently mounted, it shouldn't break free of its connector unless it is not secured in place. This can happen if the CD/DVD drive is secured with a single screw which was removed in an earlier repair & never replaced. The drive can function & stay in place for months without being secured, because it's a tight fit & the power/data connector tends to hold it in place. But occasionally, it might become loosely connected with the power/data connector.

If the tray doesn't eject even when the CD/DVD drive is seated properly in its bay, then the last resort is to power down the laptop & use the emergency release pinhole on the front faceplate. You can do this with the drive installed in the bay, but if it's the swappable type, it's easier to do with the drive out & on the table. Straighten out a length of a paperclip that's just thin enough to fit through the hole, & gently insert it. Listen for the release click & try to feel it through your fingers. When the tray releases, it may spring out half inch, or it may barely move at all, so you have to get a hold of the front of the tray to pull it out.

If a disc has come apart in the drive, either because it shattered or a stick-on label lifted off, getting all the bits out of the CD/DVD drive & getting it working again isn't a high probability, so don't test it with a disc of any value after attempting the repair. If it's an electrical/mechanical failure of the ejector mechanism, repairing it yourself isn't practical.

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M. Omran

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Locking device or software installed First, verify no locking software is being loaded that prevents the tray from opening. If you are unable to determine this, reboot the computer and as it is booting up, eject the tray. If the tray is able to eject as it is booting, but stops working after loading Windows or your operating system something is being loaded that is preventing the drive tray from opening. This is most commonly software such as a CD burner program that has taken control of the drive.
Bad eject button If you are running Microsoft Windows open My computer, right-click on the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective and it is recommended that the drive be replaced.

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don't know of that labtop but hit start, hit computer, right click on cd drive hit eject.

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my cd rom drive has power but when you try to eject the tray it won't go out...my laptop brand is HP PAVILION DV7-1135NR ENTERTAINMENT NOTEBOOK PC

There are two ways to open the CD drive door ifthe button just below the drive tray does not work.
Go to My Computer and right click on the drive and click on Eject.
If this does not work then you can manually open the CD drive tray by -
Straighten a paper clip and gently insert it into a tiny hole below the drivetray next to the Eject button. Push the paper clip gently until the drive traypops out, then pull the tray until it is fully out, then you can remove the CDdisc.
If you continue having problem opening with the Eject button, then the CD drivemay be faulty and needs replacing.

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i have a sony computer, the model where every thing is built in behind the screen. a CD is stuck inside and i cannot remove. anyone have any knowledge on what to do to remove same?

The CD, DVD or BD drive tray may not open when trying to eject a disc. This can occur if there is a mechanical failure, or if there is a disk stuck in the drive.
Please follow the following steps to resolve this issue:
  1. Because some applications can prevent the drive tray from opening, close all open applications.

    NOTE: If the Roxio DirectCD software is running, eject the CD using the Roxio DirectCD software.

  2. Attempt to eject the drive tray using the eject command of the operating system.
  3. Restart the computer to the BIOS by continuously tapping the F2 key on startup and, while in the computer BIOS, press the EJECT button on the computer.

    NOTE: If the drive tray ejects in BIOS, but not in the operating system, reinstall the CD, DVD drive.

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