Steps to clear paper jam.

By nanicool
Rank: Wiz
Rating: 81%, 61 votes

posted on Jun 03, 2008

Please perform the below steps.

1. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2. Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3. Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4. Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

6. Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

7. Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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Comment #1

posted on Jul 06, 2008

By LavenderLace
Rank: Apprentice
Rating: 0%, 0 votes

Thank you SO MUCH, nanicool... my printer's been out of commission for almost two months because the jam was so far back I could barely see the paper and I didn't know what I was going to do to unjam it... I had no idea my printer even had a back panel (so much for reading the paperwork, eh... lol) but I found it, took it off, and the piece of paper was right there and so easy to remove... again, thank you for the help!

Comment #2

posted on Jul 01, 2008

By FishGuy876
Rank: Apprentice
Rating: 0%, 0 votes

Hi,

I had a paper jam issue that wouldn't go away in my Canon MX300, took me a while to figure it out and I was finally able to fix it. I posted a message to my website forums on how to fix it, and included some photos to help locate the problem:

http://www.f1-software.com/Canon_MX300_Printer_Fax_Scanner_Paper_Jam_Error_Fixed

Thanks!

FishGuy876

Comment #3

posted on Jun 24, 2008

By pauld71
Rank: Apprentice
Rating: 0%, 0 votes

I followed the steps outlined by nanicool to remove jammed paper from an HPdeskjet 5550, but now the printer won't print. A tear-shaped orange light on the front of the printer keeps blinking. Do I need to reset the machine somehow, following a paper jam? Any advice appreciated!
.

Comment #4

posted on Jun 19, 2008

By crabbypatty
Rank: Apprentice
Rating: 0%, 0 votes

This worked for me even though I thought it wouldn't as it was a small 4X6 photo paper jammed because I fed it in landscape instead of the correct way portrait. I had to look very good into the back access door and use a tweezer to get it out. Success!

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