Tip & How-To about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

Fix for COM Surrogate Has Stopped Working Error in Vista

You get an error message that COM Surrogate has stopped working whenever you browse folders containing video or media files, This problem is caused because of codecs and other COM components installed by various softwares that aren't fully Vista-compatible, like some versions of DivX or Nero.
There are a number of possible solutions to this problem, and the right solution depends greatly on what software is actually causing the problem. Some of the most well-known problem causing softwares are DivX and Nero, but there are others that cause the problem as well.
Possible Solutions

  • If you are using DivX, you should be upgraded to the very latest version (6.5+)
  • If you are using Nero, you can try upgrading to the latest version (7.7.5.1+)
  • If you’ve upgraded Nero and Divx and still have the problem, you can try renaming the file C:\Program Files\Common Files\Ahead\DSFilter\NeVideo.ax to NeVideo.ax.bak. You may also need to rename NeVideoHD.ax to NeVideoHD.bak
    This will break Nero Showtime, however.
  • You can disable Thumbnail previews, which should make the problem go away, but isn't the optimal solution.
  • The older ffdshow codec pack has been known to cause some problems. The ffdshow tryouts codec pack seems to work better. Might want to try using this one: http://ffdshow-tryout.sourceforge.net/
  • If you'd like to uninstall Nero entirely, there is a utility that they provide to help with complete uninstall that helps a lot in instances where you have a bad installation of an older version. http://www.nero.com/nero7/eng/FAQs_Nero7_NeroVision.html
  • Some users have recommended installing the Vista Codec Package in order to update all your codecs to the correct versions.
  • You can use the very useful MMCompView free utility from Nirsoft to disable any codecs on the system. This is very useful to help troubleshoot exactly which component is causing the problem.
  • There's another possible solution below of turning off DEP for dllhost, which might not work for everybody. You may have to add divx+nero executables to the DEP ignore list.

Essentially, turning off Data Execution Prevention on dllhost (the COM surrogate) can fix this problem for some people. This solution is detailed below.
Right click on Computer, and choose Properties
Submitted by Avishrant Gaur You get an error message that COM Surrogate has stopped working whenever you browse folders containing video or media files, This problem is caused because of codecs and other COM components installed by various softwares that aren't fully Vista-compatible, like some versions of DivX or Nero.
Here's the error message:

There are a number of possible solutions to this problem, and the right solution depends greatly on what software is actually causing the problem. Some of the most well-known problem causing softwares are DivX and Nero, but there are others that cause the problem as well.
Possible Solutions
  • If you are using DivX, you should be upgraded to the very latest version (6.5+)
  • If you are using Nero, you can try upgrading to the latest version (7.7.5.1+)
  • If you’ve upgraded Nero and Divx and still have the problem, you can try renaming the file C:\Program Files\Common Files\Ahead\DSFilter\NeVideo.ax to NeVideo.ax.bak. You may also need to rename NeVideoHD.ax to NeVideoHD.bak
    This will break Nero Showtime, however.
  • You can disable Thumbnail previews, which should make the problem go away, but isn't the optimal solution.
  • The older ffdshow codec pack has been known to cause some problems. The ffdshow tryouts codec pack seems to work better. Might want to try using this one: http://ffdshow-tryout.sourceforge.net/
  • If you'd like to uninstall Nero entirely, there is a utility that they provide to help with complete uninstall that helps a lot in instances where you have a bad installation of an older version. http://www.nero.com/nero7/eng/FAQs_Nero7_NeroVision.html
  • Some users have recommended installing the Vista Codec Package in order to update all your codecs to the correct versions.
  • You can use the very useful MMCompView free utility from Nirsoft to disable any codecs on the system. This is very useful to help troubleshoot exactly which component is causing the problem.
  • There's another possible solution below of turning off DEP for dllhost, which might not work for everybody. You may have to add divx+nero executables to the DEP ignore list.

Essentially, turning off Data Execution Prevention on dllhost (the COM surrogate) can fix this problem for some people. This solution is detailed below.
Right click on Computer, and choose Properties

Click on Advanced System Settings, and then under Advanced, click Settings

Select the "Data Execution Protection" tab, and then click “Turn on DEP for all programs and services except those I select”

Click on the Add button, and then browse to C:\Windows\System32\dllhost.exe as shown

Click Open, and then OK.
Here's what you should see…

Now you can browse video folders without problems!

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Microsoft Windows Vista Home Premium with Service Pack 1: Windows Logo

Related Questions:

1 Answer

Com surrogate has stopped working.


find the link for the software u need on this website http://vistatipsforall.blogspot.com/2007/05/com-surrogate-has-stopped-working-error.html

May 31, 2009 | HP Computers & Internet

1 Answer

com surrogate


These should help:

http://www.howtogeek.com/howto/windows-vista/fix-for-com-surrogate-has-stopped-working-error-in-vista/

http://www.superbdevelopment.com/forums/general-tech-talk/3600-windows-vista-com-surrogate-has-stopped-working-fix-solution.html

http://www.mydigitallife.info/2008/06/13/how-to-fix-com-surrogate-problem-when-opening-video-format-files/comment-page-1/


Error message: "COM Surrogate has stopped working."

COM objects are often defined in Dynamic Link Libraries (DLL files). The Program file for COM Surrogate is actually dllhost.exe that can load a DLL and make its objects available to other programs.

The COM Surrogate error message is often related to codecs and other COM objects that aren't fully compatible with Vista. These are installed by other programs. The most common culprits are DivX and Nero. The first thing you should do is upgrade to the latest versions of these to see if that fixes the problem. Another possible fix is to disable thumbnail previews in Explorer. To do that:
In Windows Explorer, click Organize, then select Folder and Search Options
Click the View tab
Check the box that says "Always show icons, never thumbnails"
Click OK
To help troubleshoot which codec(s) might be causing the problem, you can use a free tool called InstalledCodec. You can use it to disable individual codecs one at a time.
You can download it at http://www.nirsoft.net/utils/installed_codec.html


Hope that helps

Mike


May 13, 2009 | Dell Inspiron 1521 Laptop

1 Answer

com surrogate


First check if you have nero or Divx installed. Then uninstall it.

Right click on Computer, and choose Properties
clip_image0021.jpg Click on Advanced System Settings, and then under Advanced, click Settings
clip_image00211.jpg Select the "Data Execution Protection" tab, and then click “Turn on DEP for all programs and services except those I select�
clip_image00221.jpg Click on the Add button, and then browse to C:\Windows\System32\dllhost.exe as shown
clip_image00231.jpg Click Open, and then OK.
Here's what you should see…
clip_image00241.jpg Now you can browse video folders without problems!

Feb 02, 2009 | HP Compaq Presario F750US

1 Answer

windows media center has "stopped " working. The only message I get is " COM Surrogate has stopped working


If you've been getting the error COM Surrogate has stopped working whenever you browse folders containing video or media files, you have come to a good place for some possible solutions. This problem is caused because of codecs and other COM components installed by various softwares that aren't fully Vista-compatible, like some versions of DivX or Nero.
Here's the error message:
image0.png

There are a number of possible solutions to this problem, and the right solution depends greatly on what software is actually causing the problem. Some of the most well-known problem causing softwares are DivX and Nero, but there are others that cause the problem as well.
Possible Solutions
  • If you are using DivX, you should be upgraded to the very latest version (6.5+)
  • If you are using Nero, you can try upgrading to the latest version (7.7.5.1+)
  • If you’ve upgraded Nero and Divx and still have the problem, you can try renaming the file C:\Program Files\Common Files\Ahead\DSFilter\NeVideo.ax to NeVideo.ax.bak. You may also need to rename NeVideoHD.ax to NeVideoHD.bak
    This will break Nero Showtime, however. (thanks to dugi in the comments for this one)
  • You can disable Thumbnail previews, which should make the problem go away, but isn't the optimal solution.
  • The older ffdshow codec pack has been known to cause some problems. The ffdshow tryouts codec pack seems to work better. Might want to try using this one: http://ffdshow-tryout.sourceforge.net/
  • If you'd like to uninstall Nero entirely, there is a utility that they provide to help with complete uninstall that helps a lot in instances where you have a bad installation of an older version. http://www.nero.com/nero7/eng/FAQs_Nero7_NeroVision.html
  • Some users have recommended installing the Vista Codec Package in order to update all your codecs to the correct versions. I can't confirm that this works because I have not tried it myself. As always, be careful when installing unknown components and create a restore point.
  • You can use the very useful MMCompView free utility from Nirsoft to disable any codecs on the system. This is very useful to help troubleshoot exactly which component is causing the problem.
  • There's another possible solution below of turning off DEP for dllhost, which might not work for everybody. You may have to add divx+nero executables to the DEP ignore list.
Essentially, turning off Data Execution Prevention on dllhost (the COM surrogate) can fix this problem for some people. This solution is detailed below.
Right click on Computer, and choose Properties
clip_image0021.jpg
Click on Advanced System Settings, and then under Advanced, click Settings
clip_image00211.jpg
Select the "Data Execution Protection" tab, and then click “Turn on DEP for all programs and services except those I select�
clip_image00221.jpg Click on the Add button, and then browse to C:\Windows\System32\dllhost.exe as shown
clip_image00231.jpg Click Open, and then OK.
Here's what you should see…
clip_image00241.jpg Now you can browse video folders without problems!
clip_image00251.jpg

Aug 22, 2008 | Computers & Internet

1 Answer

software problem


Hey there

You get an error message that COM Surrogate has stopped working whenever you browse folders containing video or media files, This problem is caused because of codecs and other COM components installed by various softwares that aren't fully Vista-compatible, like some versions of DivX or Nero.
There are a number of possible solutions to this problem, and the right solution depends greatly on what software is actually causing the problem.


If you are using DivX, you should be upgraded to the very latest version (6.5+)
If you are using Nero, you can try upgrading to the latest version (7.7.5.1+)
If you’ve upgraded Nero and Divx and still have the problem, you can try renaming the file C:\Program Files\Common Files\Ahead\DSFilter\NeVideo.ax to NeVideo.ax.bak. You may also need to rename NeVideoHD.ax to NeVideoHD.bak

Essentially, turning off Data Execution Prevention on dllhost (the COM surrogate) can fix this problem . This solution is detailed below.
Right click on Computer, and choose Properties
Click on Advanced System Settings, and then under Advanced, click Settings
Select the "Data Execution Protection" tab, and then click “Turn on DEP for all programs and services except those I select”
Click on the Add button, and then browse to C:\Windows\System32\dllhost.exe as shown

Click Open, and then OK.
Here's what you should see…

Now you can browse video folders without problems!

Gimme your Acknowledge by rating me

thanx
-
Romy

Jul 31, 2008 | Microsoft Windows Vista Ultimate Edition

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