Tip & How-To about Computers & Internet
Now, let me start by saying that I'm not trying to be rude or disrespectful, but I don't have the patience to respond to every problem that isn't clear enough to solve by asking for more details, and they seem to be getting more and more frequent. I feel like all of you who don't provide the proper information are missing out on the assistance you could receive here at Fixya.
So to all of you out there with problems, please understand that we, the Fixya experts, know nothing about your problem beyond what you tell us. For example, if you post a problem under the category "cars and trucks", and all you write in the description is "alternator", we don't understand what that means. Are you looking for the alternator on your car? Or looking for a replacement? Or trying to diagnose a problem? We have no Idea!
If you want a quality solution please follow these tips in writing your problems, this will help everyone in the Fixya community.
1) What product exactly are you working with? If it's a vehicle what year make and model, and any other useful information. 2) What is it not doing that it should be doing? 3) What changed if anything recently before it stopped working properly? 4) What if anything have you done to diagnose or resolve the problem? 5) What information do you want to receive in your solution? How to solve it yourself? What exactly the problem is? Where to go to have it solved for you? Where to find what you are looking for? etc... 6) Be very descriptive, the more information you can provide, the better we can understand your problem and help you resolve it. 7) Use proper grammar, don't use short hand, the more we have to infer from your post the greater chance there will be a misunderstanding of the problem. 8) Be polite and professional, we experts enjoy helping others, and we like nothing more than to hear that we've succeeded in assisting you with your problem, if you need more information we need to know what else you need, and we'll be more than happy to provide. 9) Most of all, understand that we only know what you tell us about your problem, so without much description we don't have much to go on!
That's it folks! By following these tips you will have the best chance at getting your problem solved quickly and efficiently here on Fixya. I hope you all get the assistance you are looking for!
Posted by Dan Ford on
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