Mac OS X 10.4.11 can't communicate with the printer. The only thing I've been able to print is the Self Test Diagnostic Page.
MPORTANT: You must follow these solutions in the order presented to resolve the issue.Solution one: Make sure that the All-in-One displays in the Print & Fax folder on your computer Follow these steps to make sure that the product is in the list of printers on your computer.On the upper-left corner of the computer desktop, click the Apple menu icon ( ), and then click System Preferences on the drop-down menu.Click Print & Fax to open the Printers list.If your product displays in the list , continue to the next solution. If your product does not display in the list , continue with these steps: Click the Plus sign ( ), select your HP product from the list, and then click Add . After a few seconds, the product displays in the Printers list. Press the Scan button on the product to try the scan again.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution. Solution two: Restart the All-in-One and the computer Follow these steps to restart the product and the computer, and then try the scan job again.NOTE:Make sure that the product connects directly to an electrical outlet and not through a surge protector or power strip.Step one: estart the computer Close all open applications, such as Safari, Word, or iTunes: Click the name of the application (<Application Name> ) on the menu bar, next to the Apple menu icon ( ) on the upper-left corner of your computer screen.Click Quit <Application Name> at the bottom of the drop-down menu.Repeat these steps for each open application. Click the Apple menu icon ( ), and then click Shut Down on the drop-down menu.Click Shut Down in the pop-up window, or just wait for the computer to automatically shut down. Once the computer is off, press the Power button to turn on the computer.
Step two: Restart the All-in-One Press the Power button ( ) to turn off the product.Wait 15 seconds. Press the Power button ( ) to turn on the product.tep three: Try the scan again Press the Scan button on the product to try the scan job again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution three: Check the connection between the All-in-One and the computer Select your connection type from the following options, and then follow the steps to check the connection between the product and the computer.show USB connection show Wired (Ethernet) network connection show Wireless network connection Solution four: Uninstall and then reinstall the HP software Follow these steps to remove the HP software, repair disk permissions, and then download and install the latest HP software.Step one: Uninstall the HP software From the computer desktop, double-click the Macintosh HD icon.Click Applications .Click Hewlett-Packard Double-click HP Uninstaller .Follow the on-screen instructions to run HP Uninstaller .From the Macintosh HD menu, click Users .Click the correct user name.Click Library .Click Preferences . Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."Close out of Preferences .Step two: Repair disk permissions From Macintosh HD , click Applications . Click Utilities . Double-click Disk Utility .Follow the on-screen instructions to run Disk Utility .Close out of Repair Disk Permissions .Step three: Download and then install the latest HP software You must download and then install the latest HP product software in order for your computer to connect to the product.Disconnect the USB cable from both the product and the computer (if you already connected it).Turn the product on. Browse to the Get Software and Drivers page: Get Software and Drivers Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:show If prompted to enter your product in the window .show If prompted to select your operating system .Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.Click More Info , and then read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.Click Download . This option allows you to install the software at any time after the download completes.Click Save , and then browse to the location on your computer where you want to save the file.Click Save . The software ownloads to your computer.Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.Browse to where you saved the file, and then double-click the file to start the installation.Follow the on-screen instructions to complete the installation.Step four: Try the scan again Press the Scan button on the product to try the scan job again.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution. Solution five: Check the TWAIN file Follow these steps to make sure that you have the correct TWAIN file on your computer.Step one: Check the TWAIN file on your computer From the computer desktop, double-click the Macintosh HD icon.Click System . Click Library .Click CFMSupport .Click TWAIN Source Manager.Shlb to view the property formation for the file: f the file size is 8 KB (8,192 bytes), skip to the next solution to format the hard drive to the HFS+ format.If the file size is less than or more than 8KB , continue to the next step.Step two: Download and then install the latest TWAIN file from Twain.com Go to www wain.org (in English).Locate and then click the Downloads tab or link. Locate and then click the Mac OS X TWAIN (DSM) file to begin the download process.NOTE:The Mac DSM file might be located toward the bottom of the Downloads page.Follow the on-screen download instructions. A TWAIN_for_Mac_OS_X_SDK.dmg.bin file downloads to your computer. This file should automatically, and includes the file TWAIN_for_Mac_OS_X_SDK.dmg .NOTE:If the for_Mac_OS_X_SDK.dmg.bin file does not unstuff automatically, double-click AIN_for_Mac_OS_X_SDK.dmg.bin to unstuff the file.Double-click AIN_for_Mac_OS_X_SDK.dmg to mount the Disk Image file.Install the TWAIN files. The disk icon that is installed contains the following items:Libraries folder Samples folder TWAIN for Mac OS X Release Notes.html file Double-click Libraries . Copy the Twain Source Manager.Shlb file to Macintosh HD\System ibrary\CFMSupport.Step three: Try the scan again press the Scan button on the product to try the scan job again.If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution six: Format the hard drive to the HFS+ format Follow these steps to check whether the hard drive is in the HFS+ format. From the computer desktop, double-click the Macintosh HD icon.Click Applications .Click Utilities . Double-click Disk Utility .Select the OS X hard disk in the pane on the left side of the Disk Utility window.Click the Information tab.If the format is not HFS+ or Mac OS X extended , contact apple for instructions on how to reformat the hard drive to the HFS+ format.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution. Solution seven: Quit the Personal Digital Assistant (PDA) software The Palm Background Software and Transport Monitor can interfere with communication to HP All-in-One products.Step one: Locate and then quit the PDA software From the computer desktop, double-click the Macintosh HD icon.Click Applications .Click Utilities .Double-click Process Viewer or Activity Monitor .Locate and then click Palm Background Software from the Process Name list. Click Process .Click Quit Process .Locate and then click Transport Monitor from the Process ame list.Click Process .Click Quit Process . step two: Try the scan again Press the Scan button on the product to try the scan job again.If the scan is successful , note that you must repeat these steps to quit the PDA software each time before scanning.If the product does not scan , ontinue to the next solution.Solution eight: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
Oct 10, 2011 |
HP Officejet Pro 8500 Wireless All-In-One...