Tip & How-To about Office Equipment & Supplies
If this is a new cartridge, open the front cover and remove all cartridges. Be sure the protective film has been removed from the cartridge prior to installation. Inspect the contacts on the new cartridge for damage. Replace the cartridges in the correct place, close the front cover and power the printer down and then up again.
Printer Cannot Be Installed If you're trying to install a printer and it will not install, be sure to check the Device Manager in the Control Panel for any Unknown Devices. Your printer will be come an Unknown Device if you plug the cable in before installing the driver software. Remove the Unknown Device and then unplug the USB cable. Next, install the software that came with the printer, and when finished, plug the USB cable back in.
Printer Streaks If your printer is producing a streaked image, you will need to clean the printer heads. To do this, go to Printers in the Control Panel, then right click your Printer then select Properties. A menu with the various settings will appear. You need to select Clean Printer Cartridges. The printer will run in cleaning mode.
Printer Does Not Print Jobs When you click Print and nothing happens, you may be sending jobs to a printer that is not connected to your computer. For example, if another printer was previously installed, and you install a new printer, the old printer might still be setup as the Default Printer. Go into the Control Panel, then Printers and make sure the new printer is set to Default.
Printer Jams Frequently If your printer jams frequently, you may be loading too much paper. This can also occur if you've had jams in the past and have a piece of debris still stuck in the printer. Use a flashlight to examine the entire mechanism to ensure no paper is still inside. This can also happen if an internal gear is damaged. You will often notice one side being fed faster than the other. This could me the printer is physically damaged and needs to be replaced or repaired.
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1. Make sure that the power is turned on.
2. Open the Front Cover.
The FINE Cartridge Holder moves to the replacement position.
3. Remove the empty FINE Cartridge.
(1) Pinch the tabs and open the Ink Cartridge Locking Cover.
(2) Remove the FINE Cartridge.
4. Prepare the new FINE Cartridge.
(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (C) gently.
5. Install the FINE Cartridge.
(1) Put a new FINE Cartridge in the FINE Cartridge Holder.
The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be installed into the right slot.
(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.
Push down the Ink Cartridge Locking Cover until it clicks.
(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.
6. Close the Front Cover.
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