Tip & How-To about Office Equipment & Supplies
Most of the time when I see this problem in the field it is caused by a bent or broken fuser gate. The gate is behind the right side door and is shown in the picture. What happens is at the rear side there is a little tab that sticks out. You can see it in the picture at the far end. That little tab trips a photo sensor. If this bar gets bent or broken then that tab does not go in far enough to trip the sensor and the machine will show a jam all the time. Normally you can fix this by opening this "gate" with the little lever shown at the front end of the picture. Then twist the plastic by pushing the sensor tab at the far end in towards the sensor hole. What you are trying to do is get that sensor tab to go farther into the sensor hole so as to trip the sensor. Once it moves farther in just shut the right side door back and see if the jam is reset. In rare cases this gate must be replaced. They are available from Precisionroller.com
Good Luck and Thank You for using Fixya.
Posted by Edwin... on
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