Tip & How-To about Office Equipment & Supplies

What to do when your printer will not print.

If your unit does not respond at all to print commands and you know that it worked OK previously you could have a corupt driver. First make sure that no wires are disconnected. If the unit is hooked up and turned on, try the following.

To check the status Click on "Start" then "Control Panel" then "Printers and other Hardware" then "View installed printers and fax printers" then click on the printer icon in question.

This should open a new window. At the top click on "printer" scroll down to "properties" and right click on it.

This will open another new window where you can print a test page. If the unit prints a test page but some parts of the print are missing I would replace the ink cartridge or try to clean the nozzles under the maintenance tab in the properties window. If cleaned once or twice and still not printing all parts of caracters I would replace the cartridge.

If the unit gives a message such as " cannot find printer" or "printer not ready" you probably have a bad driver and should reinstall a new one. This is not difficult but requires internet access to download the newest driver.

The manufacturers website would be the best place to get the most up to date driver. To find your particular site google ' manufacturer (ie Canon, HP, Lexmark, etc) drivers'.

Choose the manufacturers site from the list presented. Click on the link to go to the drivers download page. Follow the on screen instructions to locate and download your driver. Install it on your computer and restart the computer.

Now you should have the newest driver and if problems still persist you probably have an electronic control board issue and will need a new printer.

If this was the problem your unit should now print.

Thanks for using FixYa and for the great rating.


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