Tip & How-To about Vacuums

Aerus Electrolux: Don't Void Your Warranty

Aerus Electrolux Warranty
Aerus carries a great warranty on their machines, up to 20 years limited on top of the line models. However, there are some things that WILL void the warranty. The following are probably the most common.

Use of generic/made-to-fit bags. There’s a reason genuine bags are strongly advised for use with the Aerus and previous Electrolux vacuums, and it’s not just the strength of the bag. Fine dust particles will get through generic bags and result in a damaged motor.

Vacuuming wet carpet and liquids. Although you may try to make sure you don’t use your vacuum on liquids, children, other family members, and/or house cleaners won’t necessarily be as careful/caring. If kids notice the vacuum doesn’t work anymore, they may try to hide the evidence, thus you may not know about the problem.
Keep in mind that if you have your carpet steam cleaned, it can take a week or more to thoroughly dry. Vacuuming during this time will result in water/mud getting into the motor, ruining it almost immediately. A wet bag will also usually break open, sending contents through the motor. The motor will have to be replaced, but it won’t be covered by a warranty.

Dismantling of vacuum by unauthorized persons. If you’re having a problem with your vacuum, and you think it’s an easy, quick fix, don’t. You may get it fixed, but this will void the warranty for future problems. It’s simply not worth it.

Commercial use. The Aerus commercial upright is made for tougher work, but only carries a one year limited warranty. Even though your machine may have a longer, better warranty when used properly, using it as part of a cleaning or similar business voids the warranty. Solution; Don’t do it.

Aerus Electrolux does NOT warranty machines sold over the internet, such as on E-bay. Only those purchased through an authorized franchise or representative carry Aerus' warranty.

Be aware of your machines’ capabilities and warranties. An Aerus Electrolux owner has made a wise investment in a top-of-the-line home cleaning system and generally desires to maintain the system in prime working condition, with full benefits.

Contact Aerus for additional information. You can find a local shop/consultant through their home page: http://aerushome.com/

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1 Answer

Lux legacy vacuum runs fine and was recently serviced - yesterday the tone of the motor on the vac started a higher sounding pitch - is this a potential problem and is there anything i can do with it - thank you


You don't mention whether it was the canister or upright model, but if it sounds differnet than what it usually does, then there is a potential problem. It could be anything from a full/clogged bag to a dirty filter to a clogged hose. You can check the hose by tyring to drop a coin through it.
If you didn't get it serviced at an authorized Aerus Electrolux shop, there could very well be other problems that were caused by an untrained service tech.
If it was recently serviced, and none of the above suggestions solve the problem, take it back to the shop that serviced it.
Also, keep in mind that these vacuums carry a 10 year warranty, but if serviced by a non-Aerus shop, the warranty is voided.

Mar 31, 2011 | Electrolux Vacuums

1 Answer

I have the 50th jubilee electrolux model(1210)...it smells funny when I have it on and I quickly turn it off....what could it be?


Unless the motor has been replaced at some point, a bad one is my guess. You can order a new motor from an Aerus Electrolux store and they will generally replace it just for the cost of the motor. One year warranty against defects, workmanship, and on the labor.
With potential other problems on a vacuum this age, you may be ahead buying a new one. Or even a newer used one. Aerus Electrolux still has new models available for less than $1200, and with a 5 year warranty. Still a terrific machine.

http://www.aerushome.com/storelocator/

Mar 27, 2011 | Electrolux Vacuums

1 Answer

Our vac unit is 1 1/2 yrs old. It will not shut off, I've tryed your problem solver by hitting the unit with a hammer. I'm an electrician I was surprise by this advice but never the less I did it and it doesn't turn off. The model # E130J I believe it's the printed circuit board, please advise Thanks Doug


Your machine is still under warranty if you purchased it new (5 years). Take it to the shop you purchased it from (Aerus Electrolux), or call them for free pick up, and ask them to repair it. The boards do go bad occassionally. It could also be the switch, but can't be sure without taking a look at it and testing it.

http://www.aerushome.com/storelocator/

The warranty is good only if the vacuum was purchased from an authorized Aerus Electrolux store or representative. Take your copy of the contract in with you.

Nov 25, 2010 | Electrolux Centralux Vacuum

1 Answer

motor to my electrolux centralvacuum has burned out .Is it a good idea to just replace motor?


Replacing the motor yourself voids the warranty on the motor (1 year). You can take it to an authorized Electrolux (now Aerus) service center and let them replace generally for only the cost of the motor.
Replacing the entire unit will give you a 5 year warranty on the unit, including motor and fan assembly.
I don't know how old your unit is, but if more than 20 years you might consider replacing it due to updates in the other components and potential of them becoming obsolete.

Aug 26, 2010 | Electrolux Central Vacuum

1 Answer

My Electrolux Aerus central vac is overheating due to a broken metal fan that spins on top of the motor,must be to cool it. The center piece of the fan has come apart and the piece just sits on top of the armature of the motor. Is this a replaceable part? If so where could I buy it? This still is a great machine and would be a shame to trash the unit because of this small part ....


Check with your local dealer. Electrolux dealerships are the only place to get the part. Call them to send someone knowledgeable out to check the machine. Depending on the age of your vacuum, it may still be under warranty. If the broken fan is not due to abuse or normal wear and tear, then the warranty should cover it.

Aug 16, 2010 | Electrolux Centralux Vacuum

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