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Tips for error 13014 when opening itunes or when synchronizing with IPOD

Solution 1Make sure you have the latest version of iTunes installed.
Solution 2Quit and reopen iTunes. If the issue continues, then restart your computer.
Solution 3Quit iTunes, temporarily disable the anti-virus security software on your computer, then reopen iTunes and try to sync your device. If iTunes successfully syncs your iPhone or iPod touch, consult the anti-virus software vendor.
Solution 4Turn off Genius in iTunes in the Genius sidebar (choose View > Hide Genius Sidebar).

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1 Answer

iTunes deleted, when download says please install Apple Application Support


Install this free safe program. http://www.piriform.com/ccleaner After installing open the program and run the Issues tab. Fix all issues it finds. This is the registry cleaner tab in CCleaner and will remove all traces of iTunes left on your system. Restart your computer and then download and install the latest version of iTunes for your PC.

May 27, 2011 | Computers & Internet

1 Answer

When I try installing Itunes half way through installing a pop up comes up saying- "Could not access network location %APPDATA%\." Can u help me fix this.


Please take note that the following steps is in assumption that you are using a Windows operating system.) As I have found out in the iTunes support in apple.com, this symptom may be caused by anti-spyware software preventing iTunes from installing correctly. One such application is SpyCatcher. Before installing iTunes, temporarily remove this software to allow the iTunes installer to complete.

If you are still having trouble installing iTunes for Windows, follow the troubleshooting suggestions described in this article.

General installation troubleshooting Important: iTunes installation is successful a majority of the time after completing these troubleshooting procedures. If one step does not resolve your issue proceed to the next.
1. Empty your Temp directory and restart
Windows XP:
  1. Choose Start > My Computer (or double-click My Computer on the Desktop).
  2. In My Computer or Computer, open the "C:" drive.
  3. Open Documents and Settings.
  4. Double-click the folder titled with your username.
  5. If you see a Local Settings folder, skip to step 10. If you don't see a Local Settings folder, proceed to the next step.
  6. Choose Tools > Folder Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders."
  9. Click OK.
  10. Double-click Local Settings.
  11. Right-click on the Temp folder and choose Delete.
  12. In the confirmation dialog that appears click Yes.
  13. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 11.
  14. Restart your computer.
Windows Vista and Windows 7:
  1. Choose Start > Computer
  2. In Computer, open the "C:" drive.
  3. Open the Users folder.
  4. Double-click the folder titled with your username.
  5. If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
  6. Choose Organize > Folder and Search Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
  9. Click OK.
  10. Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
  11. Double-click the Local folder to open it.
  12. Right-click on the Temp folder and choose Delete.
  13. In the confirmation dialog that appears click Yes.
  14. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
  15. Restart your computer.
2. Completely remove iTunes and QuickTime
For Windows XP, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows XP.
For Windows Vista or Windows 7, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows Vista.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
3. Install the latest version of iTunes
Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from http://www.apple.com/itunes/download.
Additional troubleshooting Make sure you have administrator-account access To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator-account access, contact the owner of the computer or your system administrator.
Get the latest Windows updates The first thing to do when troubleshooting an installation issue on a Windows computer is make sure you have the latest Microsoft Windows updates installed—to get the latest updates, go to the Microsoft Windows Update page.
iTunes and QuickTime software for Windows require Microsoft Windows XP or Microsoft Windows Vista with latest Service Pack installed.
Disable other conflicting software In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from installing. See Using MSCONFIG to troubleshoot conflicts in Windows XP or Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7 for assistance disabling conflicting processes.
Additionally, some third-party security software cannot be disabled using Selective Startup (MSConfig). Because of this, it may be necessary to temporarily manually disable such software while troubleshooting installation. For assistance in configuring or disabling your security software, please contact the manufacturer.
Make sure your folder names don't contain strange characters If the iTunes installer (iTunesSetup) is not responding or appears frozen after launching the installer then the folder where the installer is stored may contain unusual characters. If you notice that the iTunes installer or stored in a folder like this, either rename the folder or move the iTunes installer to another location such as the Desktop before launching.
More help If these steps don't help, you may be able to find a solution to your issue by searching the Microsoft support website.
If the above troubleshooting steps have not helped, proceed to the following steps Solutions to common installation errors Here are some common symptoms you may see when installing iTunes and QuickTime for Microsoft Windows. If you are experiencing one of these symptoms, try the suggested troubleshooting steps:
If you only need to install QuickTime, or if iTunes installs but QuickTime installation did not complete Try downloading and installing the standalone version of QuickTime from http://www.apple.com/quicktime/download/. Be sure you download the version that does not include iTunes.

Aug 06, 2010 | Apple iTunes

1 Answer

When I install Itunes this is the Error message I get verify access npitunes.dll C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll


General installation troubleshooting Important: iTunes installation is successful a majority of the time after completing these troubleshooting procedures. If one step does not resolve your issue proceed to the next.
1. Empty your Temp directory and restart
Windows XP:
  1. Choose Start > My Computer (or double-click My Computer on the Desktop).
  2. In My Computer or Computer, open the "C:" drive.
  3. Open Documents and Settings.
  4. Double-click the folder titled with your username.
  5. If you see a Local Settings folder, skip to step 10. If you don't see a Local Settings folder, proceed to the next step.
  6. Choose Tools > Folder Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders."
  9. Click OK.
  10. Double-click Local Settings.
  11. Right-click on the Temp folder and choose Delete.
  12. In the confirmation dialog that appears click Yes.
  13. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 11.
  14. Restart your computer.
Windows Vista and Windows 7:
  1. Choose Start > Computer
  2. In Computer, open the "C:" drive.
  3. Open the Users folder.
  4. Double-click the folder titled with your username.
  5. If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
  6. Choose Organize > Folder and Search Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
  9. Click OK.
  10. Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
  11. Double-click the Local folder to open it.
  12. Right-click on the Temp folder and choose Delete.
  13. In the confirmation dialog that appears click Yes.
  14. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
  15. Restart your computer.
2. Completely remove iTunes and QuickTime
For Windows XP, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows XP.
For Windows Vista or Windows 7, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows Vista.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
3. Install the latest version of iTunes
Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from http://www.apple.com/itunes/download.
Additional troubleshooting Make sure you have administrator-account access To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator-account access, contact the owner of the computer or your system administrator.
Get the latest Windows updates The first thing to do when troubleshooting an installation issue on a Windows computer is make sure you have the latest Microsoft Windows updates installed—to get the latest updates, go to the Microsoft Windows Update page.
iTunes and QuickTime software for Windows require Microsoft Windows XP or Microsoft Windows Vista with latest Service Pack installed.
Disable other conflicting software In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from installing. See Using MSCONFIG to troubleshoot conflicts in Windows XP or Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7 for assistance disabling conflicting processes.
Additionally, some third-party security software cannot be disabled using Selective Startup (MSConfig). Because of this, it may be necessary to temporarily manually disable such software while troubleshooting installation. For assistance in configuring or disabling your security software, please contact the manufacturer.
Make sure your folder names don't contain strange characters If the iTunes installer (iTunesSetup) is not responding or appears frozen after launching the installer then the folder where the installer is stored may contain unusual characters. If you notice that the iTunes installer or stored in a folder like this, either rename the folder or move the iTunes installer to another location such as the Desktop before launching.
More help If these steps don't help, you may be able to find a solution to your issue by searching the Microsoft support website.

Jul 29, 2010 | Apple iTunes

1 Answer

iphone will not restore error 13


You can resolve the restore issues using the troubleshooting steps found in this document:

1. Update to the latest version of iTunes

To see if you have the latest version of iTunes, open iTunes and check for updates.
  • Windows: Choose Help > Check for Updates
  • Mac: Choose iTunes > Check for Updates
If there is an update to iTunes available, install the update and try to restore again. If you do not have an active connection to the Internet, or your Internet security settings are configured to prevent iTunes from communicating with Apple, iTunes will alert you that the iTunes update server could not be contacted. Resolve your Internet issues and attempt to update again.

2. Restart your computer
Simply restarting the computer can clear up certain issues that could prevent you from restoring iPhone or iPod touch. After you restart, try restoring the device again in iTunes.

3. Open the proper ports and allow access to Apple servers
During the update and restore process, iTunes needs to contact Apple. Ensure that your computer has the following ports open and can access these servers:
Port 80
Port 443
phobos.apple.com, albert.apple.com, gs.apple.com
If you see "Error 9807", you must open access to the following VeriSign servers:
evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
If you are using a Windows operating system, you can follow this article to help resolve issues caused by third-party security software.
You may need to update, properly configure, disable, or uninstall built-in firewalls and other security software to prevent interference with iTunes. For assistance with this, contact the company that supports the firewall or security software you use. If you are using proxy settings, try to restore or update without using a proxy.
4. USB Troubleshooting
Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built in to the computer are preferred over a hub. If you tried connecting iPhone or iPod touch to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If the issue continues:
Remove all USB devices except the keyboard, mouse, and iPhone or iPod touch. Remove all USB hubs and connect directly to the computer.
Connect iPhone or iPod touch directly to the included USB cable, bypassing the dock.
Restart the computer.
Try to restore the device again in iTunes.
If available, test with alternative, known-good USB cables.

5. Restore on a different computer
If the issue is not resolved with the above steps, try to restore using a different computer. Ensure that the computer you use has USB 2.0 ports, the latest version of iTunes, and that you connect directly to the computer.
If another computer is not available, proceed to the Advanced Steps below.

Oct 17, 2009 | Apple iPhone 3G

1 Answer

how to fix when the ipod nano could not appear on the screen? please email me asap!


Last Modified: March 10, 2009
  • Article: TS1363
  • Old Article: 93716

There are several possible solutions to an issue where you may see your iPod in My Computer, but not in the iTunes under Devices. Start at the top and work your way through the steps until your iPod works with your computer.
Important: If you do not see iPod in My Computer, go here for help.
Install the latest version of iTunes
Be sure to download the latest version of iTunes. If you run into trouble installing iTunes, go here.
Restart the iPod Service Remove iTunes Empty your Temp directory and restart

Apr 23, 2009 | Apple iPod nano

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