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How to fix non working cd/dvd, shows in device manager with error code..
Hello
This solution is for the following error codes 31, 32, 19, 39 and 41 shown in device manager in device status.
If your cd or dvd drive isnt working properly but you can see it in the device manager, and it has worked before.
And if you have tryed uninstalling it, updateing drivers and so on and it hasnt worked?
Then I suggest you try remoteing the lower and upper filters from your windows registery as they most likely are the problem.
Windows key + r or start -> run. That will open the run menu
Then type in regedit.
you need to browse into
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
and delete the lower and upper filters from the right side of the window.
A restart is required.
This solution is for the following error codes 31, 32, 19, 39 and 41 shown in device manager in device status.
If your cd or dvd drive isnt working properly but you can see it in the device manager, and it has worked before.
And if you have tryed uninstalling it, updateing drivers and so on and it hasnt worked?
Then I suggest you try remoteing the lower and upper filters from your windows registery as they most likely are the problem.
Windows key + r or start -> run. That will open the run menu
Then type in regedit.
you need to browse into
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
and delete the lower and upper filters from the right side of the window.
A restart is required.
Comment by Ekse, posted on May 06, 2008
here are the instructions in plain text
Click the Start button, press run and type regedit.
- In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
- In the HKEY_LOCAL_MACHINE folder, double-click the System folder.
- In the System folder, double-click the CurrentControlSet folder.
- In the CurrentControlSet folder, double-click the Control folder.
- In the Control folder, double-click the Class folder.
- In the Class folder, click to select the {4D36E965-E325-11CE-BFC1-08002BE10318} folder.
- In the right pane, click to select the UpperFilters registry value.
- Press Del / Delete to remove the registery entry.
- In the Confirm Value Delete dialog box, click the Yes button.
- In the right pane, click to select the LowerFilters registry value.
- Press Del / Delete to remove the registery entry.
- In the Confirm Value Delete dialog box, click the Yes button.
- close the regedit window.
- Restart the computer.
Comment by Ekse, posted on May 21, 2009
Guys, we don't get any notifications from your comments so if you need further assistance or if you have another problem try posting it on the site with the ask a question button on the top right. then we can find it from the problems and someone might answer it, we can't answer to your questions on this page.
Comment by Ekse, posted on Sep 02, 2009
If someone needs assistance with computer issues, I can be emailed at nikoht@gmail.com I can solve most issues over remote support, my fee is 20usd for remote support. For email assistance I won't take anything, but I will take donations if someone wants to give.
I have 10 years of experience with computers, I currently work at a local helpdesk / computer repair.
so feel free to contact me.
Thanks,
Niko (Fixya-Ekse)
Yes
No
Comment #12
posted on Jan 28, 2009
Hi! I have a optiarc dvd rw ad-7560A ATA device, and I did what you suggested...It didn't work... :s
I'm getting desperate...I eliminated the lower and upper filters, but my drive won't read CDs or DVDs... It just says, "insert a disk" as if I don't have any in it...
Please help me!!!
I'm getting desperate...I eliminated the lower and upper filters, but my drive won't read CDs or DVDs... It just says, "insert a disk" as if I don't have any in it...
Please help me!!!
Comment by carla_lanita, posted on Jan 28, 2009
Hi! I have a optiarc dvd rw ad-7560A ATA device, and I did what you suggested...It didn't work... :s
I'm getting desperate...I eliminated the lower and upper filters, but my drive won't read CDs or DVDs... It just says, "insert a disk" as if I don't have any in it...
Please help me!!!
carla_lanita@hotmail.com
Comment #14
posted on Jan 07, 2009
Thank you Ekse, You are the man !
Just for the record my registry file:
Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
only listed the lower filter, it did not list an upper filter. I deleted the lower filter, rebooted, and the DVD RW started right up. Awesome.
Just for the record my registry file:
Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
only listed the lower filter, it did not list an upper filter. I deleted the lower filter, rebooted, and the DVD RW started right up. Awesome.
Comment #15
posted on Dec 30, 2008
Hello all,
I just wanted to say a huge thank you to Ekse for the tip on how to straighten out this issue!!!!
It took about three minutes and I was fully operational. I had been fooling with it for a few hours before I sought out help.
Great site and awesome help!
Cheers
Octos
I just wanted to say a huge thank you to Ekse for the tip on how to straighten out this issue!!!!
It took about three minutes and I was fully operational. I had been fooling with it for a few hours before I sought out help.
Great site and awesome help!
Cheers
Octos
Comment #20
posted on Nov 08, 2008
Thank you Ekse,
I too found myself with my LG CDRom RW not responding and doing all the things you mentioned. So of course my next stop was FixYa. My problem has already been experienced and fixes made available.
From now on if I encounter any other computer problem (prior to this fix, I already got a solution for unrelated problem) I will come here first.
Thanks Again,
PS....this was my first experience using RegEdit and actually affecting a change in the Registry. Without those instructions I would have no idea what to do. Tks.
I too found myself with my LG CDRom RW not responding and doing all the things you mentioned. So of course my next stop was FixYa. My problem has already been experienced and fixes made available.
From now on if I encounter any other computer problem (prior to this fix, I already got a solution for unrelated problem) I will come here first.
Thanks Again,
PS....this was my first experience using RegEdit and actually affecting a change in the Registry. Without those instructions I would have no idea what to do. Tks.
Comment #21
posted on Nov 05, 2008
Dvd burner not burning DVD
hi man i chated with computer company and they said the samething BUT
there is not upper frame and lower frame in my registry i have
-default
-class
-enumprop...
-icon
-installer32
-noinstallclass
-silentinstall
-troubleshooter-0
which ones should i delete thanks
please tell me wht to do i really need to burn something....
-default
-class
-enumprop...
-icon
-installer32
-noinstallclass
-silentinstall
-troubleshooter-0
which ones should i delete thanks
please tell me wht to do i really need to burn something....
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