This solution is for the following error codes 31, 32, 19, 39 and 41 shown in device manager in device status.
If your cd or dvd drive isn't working properly but you can see it in the device manager, and it has worked before.
And if you have tried un-installing it, updating drivers and so on and it hasn't worked?
Then I suggest you try removing the lower and upper filters from your windows registry as they most likely are the problem.
Windows key + r or start -> run. That will open the run menu Then type in regedit.
you need to browse into HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318} and delete the lower and upper filters from the right side of the window.
A restart is required.
Comment by Ekse, posted on May 06, 2008
here are the instructions in plain text
Click the Start button, press run and type regedit.
In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
In the HKEY_LOCAL_MACHINE folder, double-click the System folder.
In the System folder, double-click the CurrentControlSet folder.
In the CurrentControlSet folder, double-click the Control folder.
In the Control folder, double-click the Class folder.
In the Class folder, click to select the {4D36E965-E325-11CE-BFC1-08002BE10318} folder.
In the right pane, click to select the UpperFilters registry value.
Press Del / Delete to remove the registery entry.
In the Confirm Value Delete dialog box, click the Yes button.
In the right pane, click to select the LowerFilters registry value.
Press Del / Delete to remove the registery entry.
In the Confirm Value Delete dialog box, click the Yes button.
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Thanks so much for this great tip!!! My blodpressure always gets high when I'm trying to fix computer-errors.Now it's back to normal. Once again thank you!
Another paen of fulsome praise... Thanks, I was knocking my noggin on the wall trying to work out WTF was wrong, got the casing open to jigger with the drive leads, everything, but this worked. You are a genius (or at least a smartarse) and I owe you a pint.
unfortunately I do not have neither the upper filters or the lower filters in my registry so what is the problem if it does not open the files in a cd rom
Hi! I have a optiarc dvd rw ad-7560A ATA device, and I did what you suggested...It didn't work... :s
I'm getting desperate...I eliminated the lower and upper filters, but my drive won't read CDs or DVDs... It just says, "insert a disk" as if I don't have any in it...
Please help me!!!
Comment by carla_lanita, posted on Jan 28, 2009
Hi! I have a optiarc dvd rw ad-7560A ATA device, and I did what you suggested...It didn't work... :s
I'm getting desperate...I eliminated the lower and upper filters, but my drive won't read CDs or DVDs... It just says, "insert a disk" as if I don't have any in it...
Thank you so much....I have spent 7 hours trying everything to fix this problem. I followed your easy instructions and it worked!!!! I cannot tell you how glad I am that I found your post.
hiya thank you so much had the dvd rw not working six times now and had format and start again checked for months for a fix then i follow ur instructions and its working fine now a big thanks from me cheers
I too found myself with my LG CDRom RW not responding and doing all the things you mentioned. So of course my next stop was FixYa. My problem has already been experienced and fixes made available.
From now on if I encounter any other computer problem (prior to this fix, I already got a solution for unrelated problem) I will come here first.
Thanks Again,
PS....this was my first experience using RegEdit and actually affecting a change in the Registry. Without those instructions I would have no idea what to do. Tks.
Dvd burner not burning DVD
hi man i chated with computer company and they said the samething BUT
there is not upper frame and lower frame in my registry i have
-default
-class
-enumprop...
-icon
-installer32
-noinstallclass
-silentinstall
-troubleshooter-0
which ones should i delete thanks
please tell me wht to do i really need to burn something....
WoW ur a god send MY HERO !! i been trying fix my burner for days it was pissin me off ready to buy new one but this did work cant thx ya enuf thank you mate
I deleted the lower and upper filters from the registry. my dvd/cd-rw drive read and burn cds but doesn't recognize DVDs (blank). Sometimes it freezes the computer. I download the firmware. please help me to sholve this problem.
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