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How to fix non working cd/dvd, shows in device manager with error code..


Ekse
By Guru Ekse
Rank: Guru
Rating: 88%, 4670 votes
posted on Apr 26, 2008
Helpful

Hello

This solution is for the following error codes 31, 32, 19, 39 and 41 shown in device manager in device status.

If your cd or dvd drive isnt working properly but you can see it in the device manager, and it has worked before.

And if you have tryed uninstalling it, updateing drivers and so on and it hasnt worked?

Then I suggest you try remoteing the lower and upper filters from your windows registery as they most likely are the problem.

Windows key + r or start -> run. That will open the run menu
Then type in regedit.

you need to browse into
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
and delete the lower and upper filters from the right side of the window.

A restart is required.








Comment by Ekse, posted on May 06, 2008

here are the instructions in plain text

Click the Start button, press run and type regedit.

  1. In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
  2. In the HKEY_LOCAL_MACHINE folder, double-click the System folder.
  3. In the System folder, double-click the CurrentControlSet folder.
  4. In the CurrentControlSet folder, double-click the Control folder.
  5. In the Control folder, double-click the Class folder.
  6. In the Class folder, click to select the {4D36E965-E325-11CE-BFC1-08002BE10318} folder.
  7. In the right pane, click to select the UpperFilters registry value.
  8. Press Del / Delete to remove the registery entry.
  9. In the Confirm Value Delete dialog box, click the Yes button.
  10. In the right pane, click to select the LowerFilters registry value.
  11. Press Del / Delete to remove the registery entry.
  12. In the Confirm Value Delete dialog box, click the Yes button.
  13. close the regedit window.
  14. Restart the computer.

Comment by Ekse, posted on May 21, 2009

Guys, we don't get any notifications from your comments so if you need further assistance or if you have another problem try posting it on the site with the ask a question button on the top right. then we can find it from the problems and someone might answer it, we can't answer to your questions on this page.

Comment by Ekse, posted on Sep 02, 2009

If someone needs assistance with computer issues, I can be emailed at nikoht@gmail.com I can solve most issues over remote support, my fee is 20usd for remote support. For email assistance I won't take anything, but I will take donations if someone wants to give.

I have 10 years of experience with computers, I currently work at a local helpdesk / computer repair.

so feel free to contact me.
Thanks,
Niko (Fixya-Ekse)

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18 people thought this was helpful

Comment #1

posted on Sep 21, 2009

danielpaky
By Apprentice danielpaky
Rank: Apprentice
Rating: 0%, 0 votes

Yes it's working. Win7,Acer Aspire 5735
Thank you man

Comment #2

posted on Aug 11, 2009

yep19
By Apprentice yep19
Rank: Apprentice
Rating: 0%, 0 votes

Thanks so much for this great tip!!!
My blodpressure always gets high when I'm trying to fix computer-errors.Now it's back to normal.
Once again thank you!

Comment #3

posted on Jul 16, 2009

rkk45
By Apprentice rkk45
Rank: Apprentice
Rating: 0%, 0 votes

Thank you very much,I did exactly asyou suggested and it has solved the problem within minute.Now I am relaxed.Thanks once again.---------rkk45

Comment #4

posted on Jul 06, 2009

jshinch711
By Apprentice jshinch711
Rank: Apprentice
Rating: 0%, 0 votes

Awesome! Worked first time. I've been scratching my head on this for weeks. Thank you SO much!

Comment #5

posted on Jun 19, 2009

bblatt
By Apprentice bblatt
Rank: Apprentice
Rating: 0%, 0 votes

Another paen of fulsome praise... Thanks, I was knocking my noggin on the wall trying to work out WTF was wrong, got the casing open to jigger with the drive leads, everything, but this worked. You are a genius (or at least a smartarse) and I owe you a pint.

Comment #6

posted on May 21, 2009

kfkool
By Apprentice kfkool
Rank: Apprentice
Rating: 0%, 0 votes

It work for me too.....but why did that happen?

Comment #7

posted on May 08, 2009

starzeee
By Apprentice starzeee
Rank: Apprentice
Rating: 0%, 0 votes

YAY! Thank you!!!!

Comment #8

posted on Apr 18, 2009

IMOUMNE
By Apprentice IMOUMNE
Rank: Apprentice
Rating: 0%, 0 votes

unfortunately I do not have neither the upper filters or the lower filters in my registry so what is the problem if it does not open the files in a cd rom


Comment #9

posted on Mar 15, 2009

CRAIG0
By Apprentice CRAIG0
Rank: Apprentice
Rating: 0%, 0 votes

You my friend, ARE THE ****!!! THANKS. Craig0

Comment #10

posted on Feb 06, 2009

ajhi
By Apprentice ajhi
Rank: Apprentice
Rating: 0%, 0 votes

Great working solutions!!! A half a day's of trial & errors, solve in just under 3mins. now, headache's gone, thanks to your post!!!

Comment #11

posted on Jan 30, 2009

dunncc
By Apprentice dunncc
Rank: Apprentice
Rating: 0%, 0 votes

Hello
 This fix, worked straight off, thankyou so much I spent 3hours trying to fix this dammed DVD
Well done and many thanks

Comment #12

posted on Jan 28, 2009

carla_lanita
By Apprentice carla_lanita
Rank: Apprentice
Rating: 0%, 0 votes

Hi! I have a optiarc dvd rw ad-7560A ATA device, and I did what you suggested...It didn't work... :s

I'm getting desperate...I eliminated the lower and upper filters, but my drive won't read CDs or DVDs... It just says, "insert a disk" as if I don't have any in it...


Please help me!!!

Comment by carla_lanita, posted on Jan 28, 2009

Hi! I have a optiarc dvd rw ad-7560A ATA device, and I did what you suggested...It didn't work... :s

I'm getting desperate...I eliminated the lower and upper filters, but my drive won't read CDs or DVDs... It just says, "insert a disk" as if I don't have any in it...


Please help me!!!

carla_lanita@hotmail.com

Comment #13

posted on Jan 22, 2009

enakar
By Apprentice enakar
Rank: Apprentice
Rating: 0%, 0 votes

Amaaaazingg!!!!
I only wish I understood the magic???? It worked perfectly for me.
Thank you so much!!!
Elad.

Comment #14

posted on Jan 07, 2009

jackrlarsen
By Apprentice jackrlarsen
Rank: Apprentice
Rating: 0%, 0 votes

Thank you Ekse, You are the man !

Just for the record my registry file:

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

only listed the lower filter, it did not list an upper filter. I deleted the lower filter, rebooted, and the DVD RW started right up. Awesome.





Comment #15

posted on Dec 30, 2008

octos
By Apprentice octos
Rank: Apprentice
Rating: 0%, 0 votes

Hello all,

I just wanted to say a huge thank you to Ekse for the tip on how to straighten out this issue!!!!

It took about three minutes and I was fully operational. I had been fooling with it for a few hours before I sought out help.

Great site and awesome help!

Cheers

Octos

Comment #16

posted on Dec 29, 2008

mnjoeyp
By Apprentice mnjoeyp
Rank: Apprentice
Rating: 0%, 0 votes

Thank you so much....I have spent 7 hours trying everything to fix this problem. I followed your easy instructions and it worked!!!! I cannot tell you how glad I am that I found your post.

Comment #17

posted on Nov 30, 2008

duffpeach
By Apprentice duffpeach
Rank: Apprentice
Rating: 0%, 0 votes

OMG thank you so much..... i was about to lose my mind!!!! very helpful and easy!

Comment #18

posted on Nov 22, 2008

billyscotlan
By Apprentice billyscotlan
Rank: Apprentice
Rating: 0%, 0 votes

hiya thank you so much had the dvd rw not working six times now and had format and start again checked for months for a fix then i follow ur instructions and its working fine now a big thanks from me cheers

Comment #19

posted on Nov 10, 2008

lytrel
By Apprentice lytrel
Rank: Apprentice
Rating: 0%, 0 votes

I just want to Thank You!!! For taking the time out to share your solution to the errors. I followed you instructions and everything is ALL GOOD!!!!

Thanks again!

Comment #20

posted on Nov 08, 2008

jamest1945
By Apprentice jamest1945
Rank: Apprentice
Rating: 0%, 0 votes

Thank you Ekse,

I too found myself with my LG CDRom RW not responding and doing all the things you mentioned. So of course my next stop was FixYa. My problem has already been experienced and fixes made available.

From now on if I encounter any other computer problem (prior to this fix, I already got a solution for unrelated problem) I will come here first.

Thanks Again,

PS....this was my first experience using RegEdit and actually affecting a change in the Registry. Without those instructions I would have no idea what to do. Tks.

Comment #21

posted on Nov 05, 2008

nahman80
By Apprentice nahman80
Rank: Apprentice
Rating: 0%, 0 votes

Dvd burner not burning DVD hi man i chated with computer company and they said the samething BUT there is not upper frame and lower frame in my registry i have
-default
-class
-enumprop...
-icon
-installer32
-noinstallclass
-silentinstall
-troubleshooter-0
which ones should i delete thanks

please tell me wht to do i really need to burn something....

Comment #22

posted on Oct 28, 2008

ferralaussie
By Apprentice ferralaussie
Rank: Apprentice
Rating: 0%, 0 votes

WoW ur a god send MY HERO !! i been trying fix my burner for days it was pissin me off ready to buy new one but this did work cant thx ya enuf thank you mate

Comment #23

posted on Sep 27, 2008

cyzircon
By Apprentice cyzircon
Rank: Apprentice
Rating: 0%, 0 votes

thanks a lot. that was a very realy helpfull.

Comment #24

posted on Aug 27, 2008

rolen2000
By Apprentice rolen2000
Rank: Apprentice
Rating: 0%, 0 votes

Awesome!!! Aewsome!!! Awesome!!!

Thank You!!!!!!!!!!!!!!! Sooooooooooooooooo Much!!!

Great Advise!!!!!!

Kepp on helping people!!!!!

As Jackie Gleason would say "How sweet it is"


Rolen2000

Comment #25

posted on Aug 24, 2008

pio_sk
By Apprentice pio_sk
Rank: Apprentice
Rating: 75%, 1 votes

I have problem with DDW-081 recorder
it doesn't read CD at all 
it read DVD OK but can't  see any CDs

i don't have any filters in my registry 
OS windows XP sp2

Comment #26

posted on Jun 12, 2008

atabshome
By Apprentice atabshome
Rank: Apprentice
Rating: 0%, 0 votes

Hi Ekse,

I deleted the lower and upper filters from the registry. my dvd/cd-rw drive read and burn cds but doesn't recognize DVDs (blank). Sometimes it freezes the computer. I download the firmware. please help me to sholve this problem.

Thankx,

atabshome

Comment #27

posted on May 15, 2008

Homer53
By Apprentice Homer53
Rank: Apprentice
Rating: 100%, 2 votes

Man I cant beleive that this worked, and I have been brainstorming this for a long time thanks alot it was very helpful

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