Tip & How-To about 2wire 2700HG-B Router (2700HGB)

Microsoft XBox Live and the 2Wire HomePortal

Source: http://support.2wire.com (please visit!)

The Xbox Live service is compatible with all current and previously shipped versions of 2wire software. Simply connect your Xbox unit to the 2wire network and log on to the Xbox Live service.
If you are experiencing problems connecting to the XBox Live service, follow the troubleshooting procedures provided in your XBox Live documentation or XBox Live CD sleeve.
If you continue to have trouble, here are some additional troubleshooting tips:

1. Reconnect your Xbox to the 2wire Homeportal


Turn off the Xbox and unplug your 2wire HomePortal from the electrical outlet.

Connect one end of an Ethernet cable to the Local Ethernet port on the 2wire HomePortal.

Connect the other end of the Ethernet cable to the Ethernet port on the back of the Xbox console.

Plug your 2wire back into the electrical outlet and wait for all lights to turn solid green before proceeding.

Turn on your Xbox console (without a disc in the tray).

From the Xbox Dashboard, choose Xbox Live.

In the network settings, test the connection. The connection test should pass.


2. Create custom 2wire Homeportal firewall settings

Although a custom firewall setting should not be required, manually configuring your 2wire firewall ensures that it is not preventing your connection to the Xbox Live service.

HomePortal software version 3.x

From your computer, open a browser and type: http://homeportal into the address line to access your 2wire configuration pages. Alternately, you can type: http://gateway.2wire.net

Under the list of Connected Devices you should see a device labeled "unknown device". This is the Xbox unit.
Click on "View your home network" link in the same box.
Click on "Edit firewall settings" next to the unknown device.
In the lower left-hand corner of this screen, click on "Add a new user-defined application."
Enter "Xbox Live" for the Application Name.
Select Protocol "TCP".
In the port "From:" and "To:" boxes enter 53. Do not change the other settings.
Click on Add.
Repeat these same steps for the following ports and protocols:

Port Protocol
53 UDP
88 TCP
88 UDP
3074 TCP
3074 UDP

Click on "Done" in the lower right corner.
Under "Select a Host Computer" select the "unknown device".
Under "Select the Application(s)" click on "User-defined."
Select "Xbox Live" in the box on the left and click "Add."
Click on "Done" in the lower right corner.

HomePortal software version 2.x

From your computer, open a browser and type: http://homeportal into the address line to access your 2wire configuration pages.
Click on the "HomePortal Upgrades" button and if you have an upgrade available, download the upgrade. If you do not have an upgrade available, continue to next step
Under the list of Connected Devices you should see a device labeled "unknown device". This is the Xbox unit.
Click on "Advanced" link in the same box.
In the lower, left-hand corner of this screen click on "Add an application" link. Enter "Xbox 1" for the application Name.
Select Protocol "TCP"
Leave the Protocol setting as "Other".
In the port "From:" and "To:" boxes enter 53. Do not change the other settings.
Click on DONE on the "Add Application" page.
Repeat the same steps for the following ports and protocols. You will need to create a new name for each entry:

Xbox 1 53 UDP
Xbox 2 88 TCP
Xbox 3 88 UDP
Xbox 4 3704 TCP
Xbox 5 3704 UDP

Click on DONE on the "Hosted Application" page when you are finished creating the list above.

Posted by on

2wire 2700HG-B Router (2700HGB) Logo

Related Topics:

Related Questions:

1 Answer

Would this wireless card be compatible with my current 2wire router? Linksys WMP600N Wireless Adapter with Dual-Band IEEE 802.11a/b/g, IEEE 802.11n Draft 2.0 PCI WEP, WPA & WPA2 Personal, WPA & WPA2 Enterprise


It should be within the specs that you have provided it should be compatible... tha only thing that isn't compatible is the IEEE 802.11n 2wire is IEEE 802.11a/b/g
either you customize the setting for 2wire or disable the WEP

here's some link that might help you configure you're 2wire wireless modem
2wire installation guide: http://support.2wire.com/?page=view&article=765
changing wireless settings: http://support.2wire.com/?page=view&article=60
wireless configuration guide for windows XP: http://support.2wire.com/?page=view&article=224
wireless quick reference guide: http://support.2wire.com/?page=view&article=47

Aug 28, 2011 | 2wire 2700HG-B Router (2700HGB)

1 Answer

I just bought this router and am trying to get it connect with a Verison wirelss USB mobile broadband. How can I connect it to my computer and an Xbox 360?


For Verizon i found that Currently, the DIR-412 Mobile Broadband Wireless Router is the only D-Link router that is 3G compatible. The DIR-412 supports 3G USB adapters complying with HSUPA/HSDPA/EV-DO/TD-SCDMA networks and works with most major cellular carriers (AT&T, Sprint, Verizon, Rogers, Telus, Bell, etc).
D-Link routers empower gamers to easily connect their Microsoft Xbox to network and experience lag-free online gaming. All you need is a D-Link router to go along with your broadband connection and Xbox Live subscription and you can go head to head with friends and adversaries from around the world.

The D-Link DI-624 Wireless Broadband Router, DI-614+ Wireless Broadband Router, and the D-Link DI-604 Broadband Router have all passed the tests for compatibility with Microsoft Xbox Live with specific firmware. Just download the specific compatible firmware listed below to your D-Link router before connecting to Xbox Live.

  • Click here to upgrade your firmware.
  • Click here for Xbox Live setup instructions with a router.
  • For Xbox Live support, please visit www.xbox.com.


  • If you need more help come back.

    Post / thumbs / testimonial are welcome!

    Dec 22, 2010 | D-Link DIR-628 Wireless Router

    1 Answer

    How to connect to XboxLive via 1800HG 2WIRE+Linksys adaptor?


    The easiest way to connect to Xbox Live without using your pc is to buy a
    wireless network adapter for your Xbox.

    You would then go into the system settings on the Xbox and configure the settings for your wireless network.

    http://www.xbox.com/en-US/hardware/x/xbox360wirelessnetadapter/

    Xbox 360 - direct to internet - No PC.

    Jul 31, 2009 | 2wire 1800HG Router (RG1800HG00)

    1 Answer

    Xbox 360 not connecting to online parties or games


    If there is a firewall or a router between the Xbox console and the networking hardware, and the Xbox LIVE test reports a NAT problem, you may have to make configuration changes to enable communication on the specific network ports that are required by Xbox LIVE. This will not guarantee that this will give you an "open" NAT status, but it may help.

    If you are using an Xbox LIVE-compatible or Windows Vista-compatible device with the correct firmware installed, you do not have to manually open any ports. For a device to gain "compatible" status, the device and the firmware must perform specific functions with Xbox LIVE. These functions include (but are not limited to) setting NAT to "Open" and having the ability to connect multiple consoles to a single router. For more information about how to find out if your networking hardware is compatible with Xbox LIVE, click the following article number to view the article in the Microsoft Knowledge Base: 944293 (http://support.microsoft.com/kb/944293/ ) How to find out if your networking hardware is compatible with the Xbox LIVE Service If your device is not on the compatible list, you can try opening the following ports:
    • TCP 80
    • UDP 88
    • UDP 3074
    • TCP 3074
    • UDP 53
    • TCP 53
    For information about how to configure port settings on a firewall, a router, or a gateway, please see the documentation that was included with that device or contact your network administrator or local technical support for help. You can also check the xbox.com official forums to see if other users have the same problem.

    If you use a Windows Vista-certified or Xbox LIVE-certified device and the NAT status in the Network Status area of the Dashboard is "moderate" or "strict," verify that the device has the current firmware. For information about Xbox LIVE-certified devices, such as the correct firmware version for the device, please visit the following Xbox Web site: http://winqual.microsoft.com/HCL/ProductList.aspx?m=v&cid=712&g=d

    Mar 25, 2009 | Microsoft Xbox 360 Console

    Not finding what you are looking for?

    2,787 people viewed this tip

    Ask a Question

    Usually answered in minutes!

    Top 2wire Computers & Internet Experts

    Prashant M
    Prashant M

    Level 3 Expert

    2260 Answers

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    Bruce Silvernagle
    Bruce Silvernagle

    Level 1 Expert

    17 Answers

    Are you a 2wire Computer and Internet Expert? Answer questions, earn points and help others

    Answer questions

    Loading...