Tip & How-To about Logitech QuickCam Communicate STX Personal Web Camera

Installation problems -Clean Boot/Install

Removing the software and reinstalling it using a "clean boot" may resolve the installation problems you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.
2. Open the Windows Control Panel.
3. Open the Add / Remove Programs window.
4. Locate the listing for the software and remove it. When prompted to remove the camera drivers files, click Yes.

Now download the latest version of the software for your OS from the manufacturer's website.

The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next , do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hopefully, you should not have any problem now.

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Related Questions:

1 Answer

Each time I turn on my HP Pavilion dc6171cl lap top I get a pop-up stating "Frror - IM32FAX.DIL Not Found" FYI: I have a Lexmark X 4270 linked to my lap top for back-up printing.


Try reinstalling the X4270 drivers. You can find them HERE.

You can also try a clean boot/install. Removing the software and reinstalling it using a "clean boot/install" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Download the latest version of the software for your OS from the manufacturer's website.
2. Open the Windows Control Panel.
3. Open the Add / Remove Programs window.
4. Locate the listing for the keyboard/mouse software and remove it. When prompted to remove the keyboard/mouse drivers files, click Yes.

The following is the procedure for a 'clean boot' in Windows XP:

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next, do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hopefully, you should not have any problem now.
If you have a different OS, say Vista, etc,please post back and I will provide the appropriate steps.

Hope that helps!

If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

P.S. - You can rate a solution with one of four ratings as explained under (remember that at times a bit of to and fro dialogue may be necessary to resolve an issue).
  • "FixYa!" - The solution provides great advice on how to solve the problem.
  • "Helpful" - The solution provides useful leads that helps solve the problem.
  • "Thanks for Trying" - The solution does not solve the problem but the effort is appreciated.
  • "Inappropriate" - The solution has absolutely nothing to do with the problem.
Thank you for using FIXYA!

IrishDruid

May 07, 2008 | Office Equipment & Supplies

2 Answers

Installation problems for keyboards/mice in XP


Thank you for the helpful tip. I will try it out.
Nancy

Apr 25, 2008 | Logitech LX7 Cordless Optical Mouse

1 Answer

can not install print workshop limited edition dvd


Try a clean install:

Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Open the Windows Control Panel.
2. Open the Add / Remove Programs window.
3. Locate the listing for the software and remove it. When prompted to remove the camera drivers files, click Yes.

The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the software. Next , do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hope that helps...Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Apr 26, 2008 | Northgate STAC2217L (Bundle) PC Desktop

1 Answer

My webcam is saying it is locked by another application. How do i find out whats locking it... Help!!!!


Removing the camera software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.
2. Open the Windows Control Panel.
3. Open the Add / Remove Programs window.
4. Locate the listing for the camera software and remove it. When prompted to remove the camera drivers files, click Yes.
5. Locate any other camera software and remove it as well.

Now download the latest version of the software for your OS from the manufacturer's website.

The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next , do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hopefully, you should not have any problem now. Let me know how it goes, and dont forget to rate the response!

Apr 19, 2008 | Computers & Internet

1 Answer

Keyboard


Removing the existing driver and reinstalling it using a "clean-boot" may resolve the problems you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software. Firstly, go to the manufacturer's website and download the latest version of your software/driver. Although you may have the latest version already, it could be corrupted.

Once you have done this, uninstall the existing driver using the add/remove software section in the control panel. Now restart your computer.

Once you have saved the correct software, it is time to "clean boot" your computer. This will ensure no other conflicting software remnant or anti-virus firewall can prohibit the proper installation of your software. I am assuming you are using XP. If not, just let me know and I will provide instructions for your particular OS..

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

Now you can reinstall the downloaded driver. Now do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace the checkmarks you previously removed during the "clean boot" process.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hopefully this should resolve the issue. Please let me know how it goes...

Good luck!

Apr 18, 2008 | Computers & Internet

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