Tip & How-To about Computers & Internet

How To Get Help Soving Problems With Windows 7 Easily


There's One Cool Feature in Windows 7 that's not available in it's predecessors, which is called "Problem Steps Recorder".
This "Hidden" tool, can help you record the steps you took in which leads to the problem occurring.
To access the Problem Steps Recorder in Windows 7, you should follow the steps below:

1. Click on your Start Menu Button in the Lower Left Hand Corner,

2. Next in the "Run" Box, type in "psr" (Without the Quotes), to which you should see something like in the below image



3. Next, Double Click on the found file "psr" and you should see the following program appear on your desktop:



4. To Start Recreating What You Did When Your Problem Occurred, First, Click On The "Record" Button.

5. Now, Just Navigate To The File/Folder or Application To Which You Are Experiencing Problems With. (This Can Be Accomplished The Same Way in Which You Normally Open/Access Files/Folders & Applications).

6. Once You Have Got To The File/Folder or Application That Was Giving You An Error Message When Opening The File/Folder or Application & The Error Message Can Be Seen On Your Desktop, Then You Can Press "Stop" On The "psr" Application.

7. You Shall Then Be Prompted To Create A Name For Your "psr" Report, Which You Should Name Accordingly To The Problem You Have Recorded. IE: If You Were Having A Problem With Windows Media Player, Then Name The File "Windows Media Player Error Message Report". This File Will Then Be Saved in ZIP Format in a Location That You Chose To Save It. (Probably Best To Create A Folder On Your Desktop Called "Problem Steps Recorder Reports) or (PSR Reports).

8. Now, When The ZIP File is Extracted, It Will Contain A Single HTML Page Containing The Steps You Took (With Colour Pictures That Can Be Clicked On To View The Full Size Image). This Can Then Be Emailed or Recorded To A USB Flash Drive or Floppy Disk, & Examined By Someone With Experience Of Troubleshooting Windows Software / Hardware Errors Easily.

9. An Extra Tip So That You Don't Have To Keep Searching For The "psr" File Would Be To Right Click On The "psr" File After Running A Search For it As Described in "Step 2" & Then Clicking On The "Pin To Taskbar " or "Pin To Start Menu" Options, So That The "psr" Tool Will Always Located on Your Windows Taskbar, and/or in Your Windows Start Menu.


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why dont i have an internal recording device?


you have an internal recording device. It consists of a built-in webcam and microphone. to make a recording, use the cyberlink webcam program that's pre-installed on your laptop. you'll find it listed somewhere in the start / all programs list in windows 7. also, for sound recording only, the windows 7 audio recorder is located under start / all programs / accessories / sound recorder. select it and click the red record button. also, windows 7 has a feature or program called problem steps recorder. it records activity on your screen including mouse movement. i don't know if it records sound. to access it type psr in the search window and select psr in the search results, then click on start record.

Apr 14, 2014 | Acer aspire 5733z4851 intel pentium...

1 Answer

delete autorun inf virus 4gb


If you have a autorun.inf virus on your memory card/USB stick the anti virus software on your PC may not allow access in order to stop it from spreading.

First you need to disable autorun feature on Windows operating system :

Follow steps in link :

http://www.redmondpie.com/how-to-disable-autorun-autoplay-in-windows-7-and-windows-8/

After disabling the feature you will have access to your memory card/USB stick. The next step is to delete autorun.inf virus file hidden on your memory card/USB stick. But first you need to make the hidden virus file visible.

Follow steps in link to show hidden system files :

http://www.bleepingcomputer.com/tutorials/show-hidden-files-in-windows-7/

Now navigate to your memory card/USB stick you should see the autorun.inf file - DELETE IT.

(If it doesnt allow you to delete it - restart the PC in safe mode by pressing F8 on start up and choosing safe mode and try again)

Back up your files on the memory stick/USB stick to your PC and to make sure the virus is gone from the memory stick/USB format it using your PC.

Dont to forget re-hide your system files to prevent accidental deletion.

Good luck!

Oct 15, 2013 | SanDisk 1GB microSD Memory Card

4 Answers

How can i view hidden files in windows xp?


Kindly follow the following steps to view your hidden files in your PC...

1. Double click & Open the 'Windows Explorer / My Computer'

2. From the file menu bar select 'Tools'

3. Select 'Folder Options'

4. Select the 'View' Tab on the Option Window

5. In that tab you will find 'Hidden Files & Folders' with a folder icon

6. Select the 'Show Hidden Files and Folders' by selecting the radio button.

7. Then select 'Apply'

Now you will be able to view the hidden files & folders in your system. I have enclosed the screen shots for your better reference.


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Jun 14, 2010 | Microsoft Windows XP Professional SP2

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