Tip & How-To about Computers & Internet

How to Reboot or Reset a Cable or DSL Modem Properly

  1. Turn off the computer and all other devices connected to the modem before attempting to perform a reboot or reset of the modem.
  2. Remove the power plug in the back of the modem. Check your modem for a battery pack. The battery must be removed in order to fully power down the modem.
  3. Keep the power off for at least one minute and then return the power plug to the back of the modem and wait for all the lights on the front of the modem to come back on and stop flashing.
  4. If you have a router, plug it back in and wait for the lights to come on first. Next, turn on your computer. After this, your connection should be back and you can reach the Internet.
To completely reset the device back to its factory settings, follow this step:
  1. Look at the back of the modem. There should be a tiny button or hole in the back of the modem that will be labeled reset. Press this button in for a minimum of 10 seconds using a small pin or a paperclip to reset the modem. This will reset the modem to factory defaults. You will need to reset options just as if it was a brand new modem being installed.

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1 Answer

Keeps loosing wifi signal


Try resetting your wireless router. Power cycle it through.

Symptoms:
lost Internet access on all devices
unable to go online
no Internet connection on router
router Internet LED symbol is amber
To powercycle your home network:
Turn off the router by unplugging it. If you have a modem and router in one device, turn it off then proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: Some modems are equipped with a backup battery. If your modem have one, please remove the backup battery to completely turn off your modem. For common cable modems equipped with backup batteries, please see Performing a full reset of cable modem with battery backup
Turn off all computers attached to your network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to your ISP before proceeding to the next step. One of the indications that the modem have completed its connection is by seeing a green light on the modem. If you have a modem and router in one device, proceed to step 6 after it connects to your ISP.
Once the modem completes the connection to your ISP, plug in the router. Let it complete its power on test before proceeding to the next step.
Restart your computers.

Jan 09, 2015 | Computers & Internet

1 Answer

I'm having trouble connecting my emachine to a cable modem.


Turn off the computer before you begin making connections. Make sure the cable modem is up and running with your service before you attempt to make the computer connection.

  • 2 Connect the coaxial cable from the wall outlet into the back of the cable modem where it is marked "Cable" and has the male coaxial connection. Use an extension coaxial cable if necessary to reach the modem.
  • 3 Connect the CAT 5 networking cable from the cable modem where it is marked "PC" (or something similar) and connect the other end into the back of your computer where the networking card is. These connections are RJ-45 connections that look like oversized telephone jacks. If you also have telephone service through your cable provider, you will want to connect the telephone line into the port on the back of the cable modem marked "Telephone."
  • 4 Connect the power cord into the back of the cable modem and plug it into a power strip with power surge protection. The modem should power on by itself once it is plugged in. It will cycle through a power on self test and then make the connection to your cable Internet provider. Once the lights indicating power and cable are green, you are ready for Step 5. It could take several minutes for the modem to connect to your service provider.
  • 5 Turn on the computer and test out your Internet connection. Should your computer still have a problem connecting to the web you may need to reset your cable modem. You will find a small recessed button the size of the head of a ballpoint pen either on the back or front of the modem. This button will be marked "Reset." Pushing it once will allow the modem to reboot and reset all its connections. Turn off the computer before resetting the modem to allow the computer to flush all the networking connections out of its memory as well.


  • If the power goes out and your connection is not restored when it comes back on, always reboot the devices in this order: cable modem first, computer second. Keep the cable modem where it can get proper ventilation. Call your cable Internet provider if you get frequent interruptions to your cable Internet service and rebooting the modem does not solve the problem.

    Jan 21, 2011 | E-Machines eMachines Desktop PC

    2 Answers

    how to reset modem to default settings


    Hi Good day!! i hope this method will help you

    1. Find the manual for your cable or DSL modem. Although the basics of these types of modems are the same it never hurts to have the manual available for the particular piece of hardware that you are going to be dealing with.

    2. Look up what the procedure is to reset or reboot the modem. They will list what the procedure is for performing a reboot or reset of the modem.

    3. Turn off the computer if you have no manual and need to perform a reboot or reset of the modem. It is best that the connection to your computer is severed before you change anything on your modem.

    4. Look at the back of the modem. There should be a tiny button or hole in the back of the modem that will be labeled reset. Typically these button need to be pressed for a minimum of 10 seconds to reset the modem. This will reset the modem to factory defaults. You will need to reset options just as if it was a brand new modem being installed.

    5. Press and hold the button down for one minute. This will make sure that it has a chance to reset. You will need a small pin to put through the hole. Usually you can straighten one leg of a paperclip and this will work for the tool you need. Just beneath the surface of the back of the modem there should be a small push button that you can depress with the paperclip.

    6. Allow the modem to reset itself and then remove the power plug in the back of the modem. Keep the power off for at least one minute and then return the power plug to the back of the modem and wait for all the lights on the front of the modem to come back on and stop flashing.

    7. Restart your computer and check that all the options are set correctly on your modem. You may need to call your Internet provider and check which settings need to be changed from the factory defaults. They can walk you through how to make these changes. After this, your connection should be back and you can reach the Internet.

    Thank you for using FixYa

    Nov 09, 2010 | Arris SURFboard® SB5101 Cable Modem

    2 Answers

    it wont connect to internet on wireless,ive enabled wireless


    Hi,

    The wireless drivers may be corrupt.

    This method will hard reset the wireless drivers back to default settings, but before you perform this remove power from the modem and router for 2 minutes reconnect power and wait another 2 minutes for them to settle down.

    Right click "computer" select "manage" and then "device manager", a list will populate, then click on the + sign next to "network adapters" and right click on the wireless adapter and "uninstall" the device, reboot the PC and wait for windows to detect the wireless card and install the drivers for it, this will appear in the system tray (bottom right hand side) when its done try to connect again. Also please remember to turn on the switch or use a keyboard toggle to turn on the wireless radio.


    Good luck.

    Nov 17, 2009 | Asus Eee Pc 701Sd Notebook

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