Tip & How-To about Office Equipment & Supplies

New Ink Cartridge Not Printing - Solution.


This is a very common problem associated with almost every sort of cartridges with attached print heads such as HP, Lexmark or Dell. The first thing you have to understand is that lack of ink is not the problem, because every cartridge is tested and weighed accurately before it is dispatched from the respective factories.

The most common reason for this type of problem is that the ink head is lacking any ink to feed it. This can be mainly because the cartridges are left flat or maybe upside down for weeks or months before it is being used. So before purchasing one, make sure that the cartridge was not manufactured long before the date of purchase and see to it that it is kept in the correct position in the shop/factory outlet. Also do not stock a cartridge in your home/office every time. Buy it only when you are about to finish the earlier one.

The easiest way to solve this problem is to open up the box and make the cartridge stand in an upright position for a few minutes before using. Now get a paper towel or an useless cloth, fold it twice or thrice and keep the cartridge with the print head down on to it for about 10 minutes or so. This will facilitate ink flow towards the print head and you can see ink coming out of the print head. Finally, install the cartridge on to the printer and you can print a few test pages. These test pages may not be sufficiently bright, but it will get brighter after a few test prints.

Sometimes, IF YOU USE YOUR PRINTER ONLY AT TIMES, the ink may get clogged in the print head thus preventing you from printing again. To remove this clog place the cartridge in about a quarter to half an inch of warm water so that the print head is immersed in it. When you see ink slowly leaking out of the print head take out the cartridge from water and dry it with a SOFT cloth to the tip of the print head. Now get the cartridge installed back to your printer and run the PRINT HEAD CLEANING UTILITY that comes with your printer software. You may have to run it quite a few times before you can restore the printing quality.

CAUTION: Do not keep the print head so long in warm water as it may get destroyed. If it happens so, you should get yourself a new cartridge. You can't repair this stuff further.

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My Dell 944 keeps telling me to insert printing cartridges. I've done that multiple times, there's nothing wrong with the cartridges, and they both still have plenty of ink. I keep on trying to reinsert the cartridges, but the printer keeps just flashing the "change cartridge" instructions, and won't let me do anything else.


The cartridge have likely suffered a fatal defect. Dell/Lexmark cartridges are made to be fairly fragile mainly in an attempt to prevent refilling. Printing with a cartridge that has even a few clogged nozzles can "burn out" one of them and cause the printer to reject it. Sadly this is a common problem with Dell/Lexmark machines and the cartridge(s) will need replacing. Stick with HP/Canon.

Apr 02, 2010 | Dell 926 All-In-One InkJet Printer

1 Answer

BROTHER DCP-560CN Not printing enough yellow


This can happen to cartridges with attached print heads such as HP, Lexmark or Dell. All cartridges are weighed and tested before leaving the factory so lack of ink isn't the problem. It usually has to do with the print head of the cartridge not having any ink to feed it. This happens because cartridges are kept flat or upside down for weeks or months before being used and the ink settles away from the print head. The easiest remedy is to open the box and stand the cartridge upright for a few minutes before using. Then get a damp paper towel, fold it into quarters and sit the cartridge print head down onto it. Hold the cartridge down to the damp paper towel for three minutes. This will help pull the ink out of the print heads, priming them and getting them ready to print. Finally, install the cartridge into your printer and print a few test pages.


How can I get dried ink out of my inkjet print head so I can print again? Place the clogged cartridge in about 1/4 - 1/2 inch of warm water for a few minutes. When ink starts to slowly leak out take the cartridge out of the water and dry it using a soft cloth to "Q-tip." Then place it back in your printer and run the print head cleaning utility that comes with your printer software. You may have to run this 2-4 times before printing quality is reestablished. If your print head is destroyed, as can happen, you will have to buy a cartridge and refill that cartridge before it is fully empty

Feb 19, 2010 | Brother MFC 420CN All-In-One InkJet...

2 Answers

Won't work after installing new ink cartridges


This can happen to cartridges with attached print heads such as HP, Lexmark or Dell. All cartridges are weighed and tested before leaving the factory so lack of ink isn't the problem. It usually has to do with the print head of the cartridge not having any ink to feed it. This happens because cartridges are kept flat or upside down for weeks or months before being used and the ink settles away from the print head. The easiest remedy is to open the box and stand the cartridge upright for a few minutes before using. Then get a damp paper towel, fold it into quarters and sit the cartridge print head down onto it. Hold the cartridge down to the damp paper towel for three minutes. This will help pull the ink out of the print heads, priming them and getting them ready to print. Finally, install the cartridge into your printer and print a few test pages.

Feb 19, 2010 | HP DeskJet F380 All-In-One Printer

1 Answer

I have inserted new ink into dell 924 but not printing


This can happen to cartridges with attached print heads such as HP, Lexmark or Dell. All cartridges are weighed and tested before leaving the factory so lack of ink isn't the problem. It usually has to do with the print head of the cartridge not having any ink to feed it. This happens because cartridges are kept flat or upside down for weeks or months before being used and the ink settles away from the print head. The easiest remedy is to open the box and stand the cartridge upright for a few minutes before using. Then get a damp paper towel, fold it into quarters and sit the cartridge print head down onto it. Hold the cartridge down to the damp paper towel for three minutes. This will help pull the ink out of the print heads, priming them and getting them ready to print. Finally, install the cartridge into your printer and print a few test pages.

Feb 19, 2010 | Dell 924 All-in-One InkJet Printer

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