Tip & How-To about Office Equipment & Supplies

Fatal error : HPZPRL01.exe while installing HP printer Software

1. Perform System restore:
If the printer software was previously installed on the computer anytime before or even if the original issue was anything else before this error, then try restoring the computer to the date on which the software was working. You can then do add a device from the installation screen. The printer would start working fine as the software would already be available after doing a system restore.
2. Uninstall the complete Software.
Perform L1, L2, and L3 uninstall. Then reinstall the s/w.
3. Insert the CD & start the install, select custom install.
Under options select only "HP Drivers (required)" in order to install only the print/scan/fax drivers. If drivers will be successfully installed, you can add one by one the HP software starting again the installation and selecting Install More Software button & install the software in this order:
• HP Solution Center
• HP Device Functions
• OCR Software
Do not install HP Participation Program or HP Customer Experience or HP Supply.
4. Grant full permission to the system
Right click on My Computer, go to properties\security\Group or user names\ select the customer’s user name & click on permissions. Click to select the Full Control check box under Allow, and then click Advanced. Check both the boxes under advanced window. Click OK & close all the windows & restart the PC. Install the software by following customer install method.
5. Make sure that you have write access rights enabled for the following registry keys:
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Prrint\Printers.

Posted by on

Office Equipment & Supplies Logo

Related Topics:

Related Questions:

1 Answer

Error code oxc0000185


1. Have you made any changes to the computer prior to this issue?
2. What is the complete error message?
3. What is the make model of the computer?
Generally, this issue occurs if there is any corrupted file.
You may follow the below given methods and check if it fixes the issue.
If you are not able to boot to the desktop, you may perform Automatic repair from DVD and check if it helps.
Method1: I would suggest you to remove all the external devices connected to the computer (except mouse and keyboard) and perform an Automatic repair using Windows 8 bootable DVD or USB drive.
Follow these steps to perform Automatic repair
a) Insert the installation DVD or USB and boot Windows 8 from it.
b) In the 'Windows setup' page select the 'language to install', 'Time and currency format' and the 'keyboard or input method' and click on 'next'.
c) Click on 'Repair your computer' and select 'Troubleshoot'.
d) Click on 'Advanced options' and select 'Automatic Repair' and select the operating system.

Method2: I would recommend you to perform system restore from the disc and boot to the desktop

Perform system restore to previous working date.
a. Boot from the Windows 8 DVD.
b. Once you get the welcome screen of installation with the option "Install now"
c. Click on Repair your computer
d. On the next page click on Advanced Options
e. Select System Restore and check if you can start the computer.
System Restore disclaimer: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

Hope this information will help you.

Mar 16, 2014 | Asus Systems Asus R503C-RH31...

2 Answers

i cant print anything from my computor, as i have deleated the software for the printer, now i cant re install as i have seem to misplaced my cd for the installation..


You can restore your system by following this steps:

To use System Restore to restore Windows XP to a previous state, follow these steps:
  1. Log on to Windows as an administrator.
  2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
    2425992.png
  3. On the Welcome to System Restore page, click to select the Restore my computer to an earlier time option, and then click Next.
    2425656.png
  4. On the Select a Restore Point page, click the most recent system restore point in the On this list, click a restore point list, and then click Next.
    Note A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
    2425657.png
  5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
  6. Log on to the computer as an Administrator. Then click OK on the System Restore Restoration Complete page.
    2425659.png
If you successfully restored your computer to a previous state, and the computer performs as expected, you are finished.



I hope this information will be helpful. Thank you for using FixYa!

Jun 08, 2011 | Office Equipment & Supplies

1 Answer

facebook.com was block what shall i do?


Solution:

1) Please check if the Facebook is workingin any other web browser other than the Web browser you generally use to access. (If you're able to access then there is a problem with the default web browser of yours) If not continue with the 2nd step.

2) Try disabling the Antivirus program installed and then try to work on it.

3) If not then there is some issue with the previously installed programme in the Computer.
Perform a System Restore in the Computer.

4) Perform a System restore to an earlier date when it was working properly.

System restore is the tool which makes the Computer go back to previous settings when the Computer worked normally. No data will be lost and no need to worry.


You can find System Restore tool by the following way:

Start- All programs- Accessories- System tools- System restore

From there select a Restore point when it worked normally and that should resolve the issue.

Let me know if there are any more problems and revert me back for any more suggestions on this.

Nov 26, 2010 | Computers & Internet

1 Answer

how do i reset my hp computer back to the way i bought it?


factory settings could mean performing a system restore to a previous state of the OS. I'll try to explain how you can perform each one of these methods in the article below.
Restore Factory Settings - System Restore System Restore is the in-built tool of Windows XP and Windows Vista that allows you to roll back the registry to a previous state. Note that it only "restores" previous settings for the registry and Windows system files.
You can use system restore to get rid of spyware, but if system restore does not fix your problem, you'll have to resort to either a clean install of the OS or using your recovery CD/DVDs.
You can read my previous post on how to restore your computer using the System Restore feature. If system restore is disabled, you can read my post on how to enable system restore again.
restorefactorysettings-thumb.png
Restore Factory Settings - Recovery CD/DVDs Most computers come with either a recovery CD/DVD or a recovery partition that is hidden on the computer. This is true for most HP and Dell machines now these days.
If you have one of these, you can access the recovery from within Windows or during startup.
For HP, you can go to Start, All Programs, HP Tools, and then choose HP PC System Recovery.
hprecoverymanager-thumb.png
You can also press the F10 key multiple times during bootup to get access to the recovery console in case Windows is not loading properly.
On Dells, you can access the recovery partition by pressing Ctrl + F11 immediately after the machine is turned on.
Note that all of your data will be lost on the hard drive. Using a recovery CD is not the same as repairing XP. When you repair Windows XP, all of the system files are replaced with the original ones, but your data and applications remain intact.
Restore Factory Settings - Clean Install XP Your last and final option for restoring XP to factory settings is to perform a clean install. This requires having the CD/DVD for the OS. If you only have a hidden recovery partition, you will not be able to perform a clean install.
A clean install basically consists of booting from the original XP CD, deleting all partitions, recreating new partitions, and then installing Windows XP from CD.
It's a fairly straight-forward process and you can read this excellent tutorial for step by step instructions. Again, it's important to note that you will lose all your data in this process.

Oct 05, 2010 | Computers & Internet

2 Answers

FATAL ERROR HPZPRL01 while installing the printer software


Hi,

1. Perform System restore:
If the printer software was previously installed on the computer anytime before or even if the original issue was anything else before this error, then try restoring the computer to the date on which the software was working. You can then do add a device from the installation screen. The printer would start working fine as the software would already be available after doing a system restore.
2. Uninstall the complete Software.
Perform L1, L2, and L3 uninstall. Then reinstall the s/w.
3. Insert the CD & start the install, select custom install.
Under options select only "HP Drivers (required)" in order to install only the print/scan/fax drivers. If drivers will be successfully installed, you can add one by one the HP software starting again the installation and selecting Install More Software button & install the software in this order:
• HP Solution Center
• HP Device Functions
• OCR Software
Do not install HP Participation Program or HP Customer Experience or HP Supply.
4. Grant full permission to the system
Right click on My Computer, go to properties\security\Group or user names\ select the customer’s user name & click on permissions. Click to select the Full Control check box under Allow, and then click Advanced. Check both the boxes under advanced window. Click OK & close all the windows & restart the PC. Install the software by following customer install method.
5. Make sure that you have write access rights enabled for the following registry keys:
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers.

In order to provide the write access, right click on the folder and click permissions. In the permissions window select the customer’s user name or ‘Everyone’ and give a check mark for full access.
Then install the drivers again.

all the best

Mar 10, 2010 | Office Equipment & Supplies

Not finding what you are looking for?

1,933 people viewed this tip

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

75822 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Loading...