Tip & How-To about Audio Players & Recorders
For Windows XP users: verify the following operating system requirements are met.- Windows XP SP2 or higher- Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.- Download the hotfix from http://support.microsoft.com/kb/939211.- Run the hotfix.
NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.
Next:-- Refresh the drivers. Connect the MP3 player to the PC. The screen on your player should turn on, show 'Connected' and indicate the battery is charging or full. - If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.NOTE: - If there is nothing showing on the screen and the player does show up as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed.
Next - Check under Device Manager1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Most MP3 Players can connect to your computer in MSC or MTP mode. There are exceptions which only use MTP mode. MTP mode is the recommended and default method for some MP3 players. Some players will show up on Device Manager's right pane as:1. USB Mass Storage device (if the player is set to MSC)2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, refresh the drivers. To refresh the drivers1. Right-click the error mark, select Uninstall.2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed.
Next: - Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player.
The USB Mode setting can be enabled on some players after updating to the latest firmware. If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the firmware.
Posted by John... on
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