Tip & How-To about Computers & Internet
The message does not indicate that there is an issue with the iPod but that that iTunes was unable to read the iPod software update it uses to restore or update your iPod. You can delete the folder containing the iPod software update files so iTunes can download a new copy of the iPod software update.
Here are the steps to take if you get this message:
Eject iPod and quit iTunes.
Use Disk Utility in Mac OS X or run chkdsk in Windows to verify there are no other issues on your hard drive.
Locate the iPod Software Updates folder:
In Mac OS X, the folder is
/Users/username/Library/iTunes/iPod Software Updates
In Windows Vista, the folder is
C:\Users\username\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
In Windows XP and Windows 2000, the folder is
C:\Documents and Settings\yourusername\Application Data\Apple Computer\iTunes\iPod Software Updates
Note: If you don't see the files in Windows, turn on the Show hidden files option.
Windows Vista: Open Computer and choose Folder and Search Options from the Organize menu.
Windows XP and 2000: Open My Computer and click Folder Options from the Tools menu.
Click the View tab.
In the Advanced Settings pane, select the "Show hidden files and folders" button.
Drag the iPod Software Updates folder to the Trash or Recycle Bin.
Connect iPod and open iTunes. You will need to be connected to the Internet to download the files.
Posted by John Doe on
Sometimes, you might find that your computer does not read that the iPod is connected to the USB port, preventing the synchronization of new files.
There are several potential causes for this lack of hardware recognition and many steps can be taken to troubleshoot the causes.
Reset your iPod's internal software using the key combination appropriate for your model. Apple's support documentation details how to do this for each available model.
Install all iTunes software updates and restart your computer.
Connect your iPod directly to a USB port on the computer.
Do not attach through a keyboard port or USB hub.
These might not provide enough power to operate the iPod.
Connect the iPod to a secondary USB port.
If the iPod is recognized now, the original USB port might be damaged.
Connect the iPod using a secondary iPod USB cable.
If the iPod is recognized now, the original USB cable might be damaged and should be replaced.
Restore the iPod using a computer that can read it as a last resort. Connect the iPod to another computer, launch iTunes and select "Restore" from the iPod information screen.
This will erase all data and restore default settings.
Contact Apple support or visit an Apple store for further help if your iPod still cannot be seen. An advanced hardware issue might be present and a warranty hardware replacement might be indicated.
Hope this helps
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