Tip & How-To about Electrical Supplies

One of the common troubles experienced with Maytag Neptune Front Load Washers is the shutting down of the washer in the middle of the cycle intermittently or permanently. Later models with display will show a code "Lr or "Locked Rotor" signifying that no tach signal is detected by the machine control from the motor control. Earlier models will not display a code, but simply shut down and will not start. The typical troubleshooting of the cause of the problem is by checking and ensuring the continuity of the connection between the machine control and the motor control. When the connection is good and the problem is not resolved, the motor winding is checked for continuity and the motor control is checked for component physical damage; such as blown fuse or burned semiconductor components. The disappointing and frustrating scenario is when the motor windings are found to be okay and the motor control is apparently the cause of the problem; but the problem is not resolved when it is replaced. Typical troubleshooting suggests the machine control be replaced too; but the washer still does not want to start. What is not well known is that the neutral line for the motor control is routed to the water valve solenoid terminals, not to the machine control. This connection must also be checked for continuity when such problem is experienced. Poor crimping of the wires to any the water valve solenoid neutral terminals may cause momentary loss of neutral feed from the power cord and result to the shutting down of the washer in the middle of the cycle. Disconnect each of the white wire harness connected to each water valve solenoid and verify that the wire is proper stripped and crimped to the metal terminal connector of the wire harness. Make sure the wires fit snug on the terminals of the valve solenoids.

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I have a Maytag Neptune MAH 6700 AWW. It is shutting off and giving error code tE. Customer service does not recognize the error code. Can you help?


This is a problem with the signal from the water heating element "Thermistor" a Thermistor is a solid state sensor that senses temperature, in this case water temp. The Thermistor is part of the washers water heating assembly and not sold separately from it. There is a factory repair bulletin associated with the problem and the new part has improved reliability. I can't understand what the Maytag folks you called would tell you it is not listed, it is a common fault in the Neptune. Please rate my help. Thanks

Jan 23, 2012 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Keep getting Lr halts with even the lightest loads. Takes hours to do one load restarting, adjusting, restarting.


This is a common issue with earlier Maytag Neptune Front Load Washers due to a momentary loss of motor control neutral feed from the power cord and result to the shutting down of the washer in the middle of the cycle. The neutral feed line needs to be checked for poor connection. Check the tip I posted regarding this problem and how to address it.

May 09, 2010 | Maytag Neptune MAH5500B Front Load Washer

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