Tip & How-To about Maytag Neptune MAH5500B Front Load Washer

Manual Door Unlocking of Maytag Neptune Front Load Washers

Maytag Neptune Front-Load Washers are equipped with emergency access cord that can be used to unlock the door when the door lock mechanism fails to unlock it after a wash load is done. The emergency access cord is located under the top cover and can be accessed through the dispenser bezel. Make sure that power to the machine is disconnected prior to servicing to avoid the risk of electric shock.

Remove the four screws securing the dispenser bezel to the top cover then lift the bezel off to access the emergency access cord. Carefully pull the emergency access cord steadily then open the washer door.

The pulling of the emergency access cord overrides the wax motor and the sliding gear is pulled from right to left away from engagement with the rotating gear. It allows the rotating gear to release the wire loop of the door.

The failure of the door lock mechanism to unlock the door is due to a failed wax motor in the extended position. This requires the wax motor to be replaced. Access to the door lock mechanism for the wax motor replacement requires the removal of the front panel and lifting the top cover. Click here for the detailed front panel and top cover removal procedure.

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1 Answer

door will not open, but the display indicates that the door is open


There is an emergency access cord that can be used to unlock the door when the door lock mechanism fails to unlock it after a wash load is done. The cord is located under the top cover and can be accessed through the dispenser bezel. Disconnect power to the machine before accessing the cord.

Open the dispenser cover and remove the four screws securing the dispenser bezel to the top cover then lift the bezel off to access the emergency access cord. Pull the emergency access cord carefully and steadily then open the door.

Aug 24, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

a string from one of the clothes got stuck in the lock mechanism and the door won't unlock


If the door fails to unlock after 11 attempts, you will see the "LO" code. If this was caused by foreign matter infiltrating the latch area try this. Open the dispenser lid and look for a plastic cord tucked away towards the front. It's the same as "weed whacker" cord. Grasp this cord firmly and pull it from right to left (away from the latch). This is the emergency cord to open the door after a latch failure. remove any debris that would hamper the operation of the latch assembly. Close the door and try going into a spin cycle to check the door lock operation.

Apr 29, 2009 | Maytag Neptune Washer

1 Answer

Maytag washer MAH 5500b FL code and door will not unlock.


Open the detergent dispenser door on top of mach. There you will find a small yellow nylon cord, pull on the cord and the door should open

Feb 14, 2009 | Maytag Neptune MAH5500B Front Load Washer

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