Tip & How-To about Xerox C2424 Copier

Disconnecting the Xerox c2424 Document Scanner

The Xerox c2424 Document Scanner has a very high rate of failure. After very limited use it can generate an error code of 39,012.40 indicating that the document feeder is damaged. Xerox's answer to 99% of the document scanner issues is to replace the unit. But while restarting or cleaning can possibly resolve this issue, it is also possible to just disconnect the scanner and use it independently of the document feeder.

Xerox documentation however, does not instruct the user how to do this and tech support won't walk you though it. (So, courtesy of Pastor Ray of Indiana) Listed here are the steps to operating the scanner without the document feeder:

(1) Perform a standard shutdown on the printer.
(2) Disconnect the Document Feeder from the printer IN THE REAR OF THE PRINTER. You still need the side connector hooked up, the one by the power-on switch, power plug, USB port and all the other goodies.
(3) Power up the printer.
(4) It should work. However...
If for some reason the printer won't copy, then just do what I did in my experimentation:
(1) Perform a standard shutdown on the printer.
(2) Disconnect the Document Feeder from the printer in the rear of the printer.
(3) Physically remove the Document Feeder, leaving the copy platen visible.
(4) Power up the printer.
At this point you should be able to copy stuff.
(5) Physically reattach the Document Feeder, but DON'T reconnect it!
You should still be able to copy, scan, etc.

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1 Answer

Xerox Phaser WorkCentre C2424 System Error: 39,003.40:63581 Do you know what this error is indicating and how to fix it?


Sounds like that is a scanner error, you should replace the lower scanner assembly Part # 109K01870.
Other scanner errors include 39,002.40 39,003.41 39,004.42 and 39,005.43 (any numbers after the semicolon is the page count)
You can order the part here
Here is a video that shows you how to replace it

Mar 17, 2011 | Xerox Phaser 8560MFP Laser Printer

2 Answers

error message 39,003.40


Sounds like you need to replace the document scanner. Here's a video to show you how to replace the it, should only take 5 to 10 min. ">

Nov 19, 2010 | Xerox C2424 Copier

1 Answer

I am receiving error code 39,012.40:76243 on C2424


Replace document feeder. 004k07270 $390.00

Sep 04, 2009 | Xerox C2424 Copier

1 Answer

Xerox Workcentre C2424 Error Code 39,003.40


That code it related to the document feeder or scanner.
What I would try is turn off the machine, then disconnect all the connectors from the scanner and document feeder, and espicialy the molex connector next to the power cord near the on off switch, that cable tends to work loose and is odd to tighten as it. Make sure you tighten that one well.
If it is scanner or document feeder related, there are almost no parts spared for those, the assemblies need to be replaced.
There is better then a 50 % chance the cables will fix the problem.

Jul 16, 2008 | Xerox Office Equipment & Supplies

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