Tip & How-To about Audio Players & Recorders

Microsoft Zune Reset and Recovery

You have 2 options when your Zune is acting up;
When dealing with MS tech support, you may be advised to reset your player as part of a troubleshooting effort...This is called a soft-reset.

With your Zune turned on, press and hold the back (left) button and the "Up" button on the control pad at the same time. Your player will reset itself.

When a soft-reset doesn't work...


Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this only when directed to by Zune technical support.)

First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad.

The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time.

Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content.

You will lose all the songs and video you've loaded it with...but the software apps it came from the store with will still be there.

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zune hard drive problem


You have 2 options when your Zune is acting up;
When dealing with MS tech support, you may be advised to reset your player as part of a troubleshooting effort...This is called a soft-reset.

With your Zune turned on, press and hold the back (left) button and the "Up" button on the control pad at the same time. Your player will reset itself.

When a soft-reset doesn't work...


Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this only when directed to by Zune technical support.)

First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad.

The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time.

Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content.

You will lose all the songs and video you've loaded it with...but the software apps it came from the store with will still be there.

Apr 09, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 30GB


Here is some info: Try a reset:
Sometimes a soft reset may be necessary if your player is acting up. You may, for example, be advised by technical support to reset your player as part of a troubleshooting effort.

With your Zune turned on, press and hold the back (left) button and the "Up" button on the control pad at the same time. Your player will reset itself.

How do I reformat my Zune player?
Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this unless directed to by Zune technical support.)

First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad.

The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time.

Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content. There's no workaround for that one... yet!

Check out this upgrade showing how to dissasemble the zune:
http://www.rapidrepair.com/guides/100gb_zune_upgrade/100gbzuneinstallguide.htm

Dec 19, 2007 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune frozen,


The 30 Gig Zunes have a bug in how it processes the date. Per MS it will fix its self 1 Jan 2009

http://forums.zune.net/ShowPost.aspx?PostID=408989

Jim

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Error Code COOD2772


This stuff just recently started happening to a lot of us... My **** started acting up yesterday... First was giving me some sort of error telling me it cant access my zune please disconnect and try reconnecting........ Now I am getting the same error you guyz have been getting talking about reformating.... i am going to call tech support today EVEN though I know their lame solution will be just to reformat... I want a root cause for this stuff.. Probably was some sort of windows update ****

Sep 28, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

7 Answers

Can the Zune sync with Windows Media Player?


There is a way and none of your solutions work. There is a software you can download and use as a Hack but the problem is that is does not work with Windows XP/Vista/7...Windows Media Player does not recognize the Zune as a devioce or a player, just like Windows will not recognize it as a storage drive in Windows Explorer. You would figure with Zune being a Microsoft Product, that it would work well with other MS products but they screwed up somewhere and did not get the memo that Zune is a MS product

Apr 24, 2008 | Microsoft Zune 2nd Generation Digital...

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