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How to contact your eBay Trading Partner

How to contact the Seller

The easiest way to get in touch with a seller is from the item listing page. Here's how to do it:

1. Go to the listing and click the "Ask a question" link under "Seller info" on the right. You may be asked to sign in.
2. Select a question type from the "Subject" menu.
3. Enter your question or concern.
4. Click the "Send" button.

If you've bid on or won an item, you can try calling the seller.

Here's how to request the phone number:

1. Click the "Advanced Search" link at the top of any eBay page.
2. Click the "Find Contact Information" link in the box on the left.
3. Enter the seller's user ID and the item number.
4. Click the "Search" button.

It can be upsetting if your seller isn't responding. If you already sent the seller an email, try calling.
A phone call often works better than email. You can request your seller's phone number on the site.
If you've already tried contacting the seller by email and phone, I'd recommend that you report the seller to the Trust & Safety team. eBay members are required to have updated contact information so they can respond to questions.

Hope this could help! Please take your time to rate..! Thank you..!

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hi my name is deirdre marino i have some items on ebay to pay for but i am unable to pay for them as i am unable to verify my account as the verify number has not come through to my account as yet . The one that was sent i am unable to use as you have sent a new one . What do i do so as i do not loose them


mcdevito75 here, Hello Deirdre, the first thing to do is to let the ebay seller you won these items from know your haveing a problem with any money owed due to a non-verify number, this way the seller who you won the items from knows you intend to pay for them. You can contact the seller whom you won the items from by clicking on my ebay at the top of any ebay page then with the drop down menu click on won, once at the page of items you won, next to the item you won click the option on the far right sde of the item title, in the drop down menu click on contact seller. Once you have contacted the seller with your problem, then call ebay at 1-800-701-3229 you can also call paypal at 1-877-672-9725 or 1-402-935-7733 or 1-888-221-1161 and see about fixing any problems with your account.

Oct 23, 2010 | Watches

1 Answer

I have bought a Silver Cross twin dolls buggy, it was delivered, I was not in. Been to collect from Fedex and they have returned it. I have paid £29.99 for this toy and I can't find anyone to help. Can you help please.


HI there!
I just hope that it's not yet past 45 days since you paid for it.If not, you can file the item not receive case on eBay and here's how;

Here's how you can open an item not received case from My eBay:

1. Please sign in to your account and then please click the My eBay tab located on the upper right side of the page.
2. Then please click the Account tab and inside the Account Summary page please click the Resolution Center link on the left side.
3. Inside the Resolution Center Page, please click "I've not received my item" and please click continue.
4. You will need to enter the item number and please follow the next steps.


To open an Item Not Received (INR) claim through the "Contact Us" options:

1. Click the eBay Buyer Protection header or the "Contact Us" link displayed on the home page.
2. If you click "Item Not Received", the following page will review a list of your recently purchased items. Choose the item(s) that you need help with and click Continue.
3. eBay will ask if you've tried contacting the seller yet. If you choose "Yes", you will be prompted to open a claim online or call us.

If it's already past 45 days, you can no longer file a case on eBay but you can file it from IC3, well I guess that won't be much of help.
http://www.ic3.gov/default.aspx
You can also check with the seller if they purchased tracking, if there is and you still haven't received it you need to contact the carrier and it could be lost in transition. If there's an insurance you can file a claim with the carrier.
Here's how you can request for the contact information of the seller:

1. Click the "Advanced Search" link at the top of most eBay pages.
2. Click the "Find Contact Information" link under "Members."
3. Enter the member's user ID (the user id of the seller) and item number.
4. Click the "Search" button.

Then you will get an email with the name and phone number of the seller. You can also use this to report to police if you feel that you need to sue the seller for not completing the binding contract.

Hope this helps! Have a great day!





Oct 08, 2010 | eBay Auctions

2 Answers

idem #290418225171 that i won was suppose to be mens irons they shipped me womens clubs, the ebay store itaintpretty has no phone number, and they have an old e.mail address for me, because it was on the shipping box, how do I get an e.mail address for the seller that he will receive, and not going thru ebay , becase that is the preblem


1) Search ebay for your item number.
2) On the left hand side of the page you should see "Seller Info". Just under that there's a menu option to "Ask the Seller a question" Click on that and more or less in the middle of the page there a "Contact seller" button. Click on there and send your email.
3) If you can't get throught via that route, go to the dispute proceedure. You've got 45 days under ebay and paypal rules to sort things out, after that they won't help you.

Apr 09, 2010 | eBay Auctions

2 Answers

I have not received notice that my purchase has shipped


You will need to contact the seller for shipping info. See if they have a tracking number.

If you cannot get seller to respond or is evasive with you, go to PayPal website and click on the Resolution center and file a Dispute. Be prepared to document all communication with seller and attempts to resolve.

If you find this solution helpful, please click 'Accept' as that is how I get paid. Please feel free to add comments.

Bret
1-2-1ComputerServices

Oct 09, 2009 | PayPal Accounts

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