Tip & How-To about Kyocera Mita KM-3035 All-In-One Laser Printer

I get error 'Unable to find destination PC-Check the PC' on Kyocera Mita

Hi.

This error means that there is a communication problem between the printer and the computer that is receiving scanned file. The error is usually prompted on network installed printers.

Check to ensure that the Scanner File Utility software is running and the computer is able to receive data.
Try restarting the computer and printer. Disconnect both units from power supply for five minutes before restarting.
Check if you have firewall or security software active on computer that can block communication from scanner. Ensure that the scanner utility is listedas an exception on firewall settings, if the application is not present, then you need to add it to allowed applications list.
Ensure that you have granted Scanner Utility access to system resources if asked.
Reinstall printer software and driver on PC. This can be done either using the disk provided with the printer, or using the download from Mita website.
Test the computer network cable. If cable is worn it can cause communication errors. This problem is usually occurring on LAN (network) printer installation. If using local installation via USB, then test using a different USB cable. If USB cable is damaged or too long (over 10 m.) , then you may get the error stated on local installation.

The most common reason for this problem is firewall settings or network problems. Network problems may be difficult to troubleshoot. Remember also that there is a built in firewall in the router resident software. If the router is set to block inbound communication from printer to computer, or if printer and computer are in two different IP ranges (eg. 192.168.1.xxx and 192.168.2.xxx), then you may get communication between computer and printer blocked by router firewall.

Here a setup manual (click to download), also ensure that you have performed scanner setup correctly.

Here also Kyocera Mita download driver page:Kyocera's managed print services .

Regards.

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HP Color Laser Jet printer CM1312nfi: scanner no longer working; when I try to scan, receive error on printer:scanning error, cannot connect. Printer is networked. This error occures only on a networked windows 7 computer. I installed cm1312series-win7-full-solutions-am-emea1-v5.1.exe on the windows 7 computer. Windows 7 computer is printing and communicating with printer but cannot scan from printer to computer (from printer) can only scan from computer.


Go to your network and sharing center. Choose homegroup and sharing options. Change advanced sharing settings. Under your home or work profile, scroll down to file sharing connections. Switch to enable file sharing for devices that use 40 or 56 bit encryption. If that does not work, under password protected sharing, select "turn off password protected sharing". This is not recommended if you use your computer in multiple locations (laptop). I have found that turning all of these features off, running a scan from the printer successfully and then turning them back on, Windows seems to be comfortable allowing the printer to connect to the computer.

Jul 22, 2010 | HP LaserJet CM1312 All-In-One Printer

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

Communication error occurred with scanning component. Please advise on how to solve this problem.


First try to scan from the scanners and camera wizard in control panel to check the communication between the computer and the all-in-one. If we are able to scan fine from the control panel, then search for the scanning file hpqscnvw.exe and try to scan from there, if you are able or not able to scan from the scanning file, download the scan diagnostic utility from the HP website and run it and try to scan, if the issue persists reinstall the all-in-one software.

May 25, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Can't scan


This sort of thing can be down to the fact the settings for communication to the printer is separate for printing/faxing/scanning. So you will need to find the scanning device (will usually be called HP3050 regardless, or something along the lines of that) and make sure it's set to communicate through USB and no other means.

Sep 07, 2007 | HP LaserJet 3050 All-In-One Printer

1 Answer

Scanner component stopped communicating


well, reinstall the software and see if it will work.

Aug 13, 2007 | HP PSC 1350 All-In-One Thermal Printer

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