Tip & How-To about Audio Players & Recorders

Harmony remote stuck on "Welcome to Tour Remote"

Hi people. Yeah the title should say 'Welcome to Your Remote' my bad haha.
This message means that there is a button that is stuck down on the remote.

1. Take out the battery, push in and massage each button to ensure it is not stuck down.

2. Put the battery back in, update the firmware.

3. Update the remote.


If that doesnt fix it then it is more than likely a hardware issue.

Posted by Anonymous on

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1 Answer

remote control not functioning.message on screen says welcome to your remote


Hi. This error message indicates that there is a button on your remote that is stuck down. Please do the following to get your remote working again: 1. Remove the battery from the remote.
2. Push in, and massage each button to ensure that it is not stuck down.
3. Replace the battery, and connect the remote to your computer.
4. Click 'Update Remote.'

Jun 23, 2010 | Logitech Harmony 550 Remote Control

1 Answer

not functioning,message showing welcome to remote


This error message indicates that there is a button on your remote that is stuck down. Please do the following to get your remote working again: 1. Remove the battery from the remote.
2. Push in, and massage each button to ensure that it is not stuck down.
3. Replace the battery, and connect the remote to your computer.
4. Click 'Update Remote.'

Jun 23, 2010 | Logitech Harmony 520 LCD Remote Control

1 Answer

My Harmony remote come us and is stuck at the welcome screen, I have replaced batteries, and I am able to update config off of my PC, but the remote only comes up to welcome screen and no buttons are functioning.


This message means that there is a button that is stuck down on the remote. All you need to do is un stick it!

1. Take out the battery

2. push in and massage each button to ensure it is not stuck down.
3. Put the battery back in, update the firmware.

4. Update the remote.



Hope that helps you out

Apr 21, 2010 | Logitech Harmony 360 LCD Remote Control

2 Answers

My logitech 550 is not responding. It has worked


Hi. That message means that there is a button that is stuck down on the remote.

1. Take out the battery, push in and massage each button to ensure it is not stuck down.
2. Put the battery back in, update the firmware,
3. Update the remote.

That should get the remote working again. :)

Oct 31, 2009 | Logitech Harmony 550 Remote Advanced...

1 Answer

stuck on welcome screen


This means there is a button stck down!

1. Remove the batteries.
2. Push in, and massage each button to ensure that they are not stuck down.
3. Update the firmware.
4. Update the remote.

Fixed!

Jun 14, 2009 | Logitech Harmony 520 LCD Remote Control

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