Tip & How-To about Cell Phones

HARD RESET HTC Apache / Sprint PPC-6700 /Verizon XV6700

While holding both softkeys (buttons with “-“ on them), push in on the reset button once. Make sure you are still holding onto the softkeys. A confirmation screen should appear asking you if you want to reset all data. Press Y to reset, N to cancel.

Posted by on

Cell Phones Logo

Related Topics:

Related Questions:

2 Answers

how do you reset the htc tilt


You might need to soft or hard reset your HTC Tilt smartphone if you have issues with it freezing or locking up. Here's how.

Soft Reset

Simply use the stylus to press the small Reset button on the bottom of the unit.

Hard Reset

A hard reset erases all data off of the HTC Tilt.

1. Press and hold the left and right softkeys at the same time.

2. While continuing to hold both buttons, use the stylus to press the Reset button at the bottom of your device.

3. Release the Reset button and continue to hold down the 2 softkeys until you see a message about deleting all data from the device.

4. Press the Phone button to complete the hard reset.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

Thanks, Joe

Nov 15, 2010 | HTC TyTN Smartphone

1 Answer

my HTCC s620 (excalibur) is stuck on microsoft mobile logo....sometimes is starts like for 30 mins... what do i do?


You could try to hard reset it. You, most probably, know that a hard reset will restore your device to its factory defaults, thus deleting everything you have installed, as well as your personal data and settings. So, it is advisable to backup your data beforehand.
Anyway, to hard reset your device, if it is operational, go to 'Start > More > Accessories (or Expert) > Clear Storage' and follow the on-screen instructions. Otherwise, if it is stuck and not operational, make sure it is turned off, Then, press and hold both the left and right softkeys, and whilst keeping them pressed, press and hold the power button for less than 3 seconds. Keep holding the softkeys pressed until you get a black screen with further instructions. Release the softkeys and press the green call button to confirm the hard reset procedure.
Hope it works for you.
Regards, Carlos

May 22, 2010 | HTC S620 Smartphone

1 Answer

My HTC Mogul keeps freezing, wont even get past the main screen when I start it up, I loaded a larger file onto it and started it up, since then it hasn't worked. Anyway to do a hard reset by hand without accessing the phone?


you can try a hard reset. Hold down the left and right softkeys (the two buttons above the windows button and the ok button) and use the stylus in the reset button (bottom of phone just below the sd slot) This will erase verything off your phone, but should fix the problem.

Jun 16, 2009 | HTC PPC-6800 Smartphone

1 Answer

New to htc


The half-white screen is definitely not a good sign. The "hold and tap" screen you see is the alignment screen normally seen at a "fresh" startup.

If this is the PPC6800 Mogul, there is a small pinhole reset button on the bottom of the unit. Using the stylus, push the button, This will "soft reset" the unit.

If this doesn't work, you can try hard resetting it:

1. Press and hold both softkeys on the device. (The soft keys are the buttons to the left and right of the center navigation wheel with the white dots on them) Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.

2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the keyboard, and press R to restore to factory default or press X to exit the hard reset process.

This may take a few tries, as it's hard to hold the buttons and push the reset button.

Jun 11, 2008 | HTC TyTN Smartphone

2 Answers

how do i reset my htc shadow


what are the soft buttons

Jun 09, 2008 | Cell Phones

Not finding what you are looking for?

323 people viewed this tip

Ask a Question

Usually answered in minutes!

Top Cell Phones Experts

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

yadayada
yadayada

Level 3 Expert

76051 Answers

William Alequin

Level 3 Expert

928 Answers

Are you a Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Loading...