Tip & How-To about Office Equipment & Supplies

HP All-In-One can send but cannot receive fax or can receive but cannot send

One of the most common problems with HP All-in-One Printers is that they can send out fax but cannot receive or they can receive fax but cannot send. Now, what more could possibly be the problem if you are sure that your connection cables are correct and properly setup? Well, most people don't know that this is more often than not, caused by the ECM feature of the fax.

ECM or Error Correction Mode is used by fax machines during transmission. This feature is used to eliminate transmission problems especially when you have a "dirty" or noisy telephone line or a very poor signal can result to fax failures. ECM mode, when is turned ON is supposed to check for errors and glitches and is supposed to make the reception or transmission of faxes come out successfully.

However, for some reasons, the ECM mode is not supposed to be performing well with its feature. Especially if the user has a problem with the telephone line, the more that they cannot receive or transmit a fax. It is then recommended that your HP All-In-One printer's ECM fax settings be turned OFF. To do this, follow the steps below:

1. On your printers front control panel, press the button with the wrench symbol; this is the Setup button.
2. Press the right > or left < arrow until you see Advanced Fax Setup then press OK.
3. Press the right > or left < arrow until you see Error Correction Mode; again press OK.
4. Press the right > or left < arrow until to select Error Correction Mode OFF. Press OK to confirm.

That's it! You may now try to send out a fax or ask a friend to send you one.

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1 Answer

my HP laserjet 3200 has receiving faxes turned off, how do I turn it on to receive faxes??


I suggest You Go to Official HP Printer Page For You HP Printer Problem On Below HP forum URL Link: Cannot Send or Receive Faxes

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hp 8500 printer/fax machine will no longer receive a fax in color but can send in color. it used to work fine both ways. What can I do to fix the problem?


If the person who is sending the fax cant send in color, then you would not be able to receive the fax in color. Just make sure you choice the option to received the fax in color. Ask someone to send you a fax in color and just received in color.

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hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost,Scanner does not work, Connection problem etc. For find all these software solution just clickhere....

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http://www.hp.com/printer/prob676ijt65/solution

ab80

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1 Answer

5610 cannot send or receive fax


There are about a billion reasons you could be having this problem, the most common one being that you don't have a phone line plugged into the fax machine. You don't provide very much information about your problem or what you've tried up until now to solve it.

Fortunately, HP.com has a web page that should help you figure out what is going on:

Cannot Send or Receive Faxes

Let me know if this helps. If not, please post back with more information about the problem. Thanks.

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