Method 1: Try another sound device
If possible, plug a different output device into
the computer. For example, if you have been using speakers, try a
different pair of speakers or a set of headphones to make sure that the
problem is not related to the device itself.
you can hear sound. If you can hear sound, there is a problem with the
original output device and the issue is resolved. If you cannot hear
sound, plug the original output device back into the computer and go to
Method 2: Use the Windows XP Sound Troubleshooter
Windows XP includes a troubleshooting program which
could help you resolve your sound issues. Start the Windows XP Sound
Troubleshooter automatically or manually and then answer each question
on-screen in order to try to find a resolution.
Step 1: Start the Sound Troubleshooter
If you are already familiar with Windows XP Help and
Support Center, click the following link to start the Sound
Start Sound Troubleshooter manually by using the following
- Click Start, and
then click Help and Support.
- Under Pick a Help Topic, click Fixing a problem.
- In the
navigation pane on the left, click Games, sound,
and video problems.
- In the topic pane, on the
right side, click Sound Troubleshooter.
Step 2: Use the Sound Troubleshooter
- Click the option that describes the
problem that is occurring, and then click Next.
- Repeat step 1 until your problem is resolved or until you have
reached the end of the troubleshooting path.
can click Back at any time to repeat the
last step, or you can click Start Over
to start the Sound Troubleshooter again.
Determine whether you
can now hear sound. If you can hear sound, the issue is resolved. If you
cannot hear sound, try method 3.
Method 3: Update your Media Player software
If the sound problem that you are experiencing
occurs when you use a media player such as Microsoft Windows Media
Player, try updating your media player software. To obtain the latest
version of the Windows Media Player, visit the following Microsoft Web
Determine whether you
can now hear sound. If you can hear sound, the issue is resolved. If
you cannot hear sound, try method 4.
Method 4: Update sound drivers
Out-of-date sound drivers may cause sound problems.
Check whether an updated sound driver is available. You can use
Microsoft Update to help you determine your current sound driver and if
an update is available. Then contact the sound driver hardware or the
computer manufacturer to request an updated sound driver.
find out whether applicable driver updates are available, visit the
following Microsoft Windows Update Web site:
If the sound driver
is out of date, follow these steps to find the name and provider of your
- Click Start and
then click Run.
- Type dxdiag in the Open
box, and then click OK.
the Sound tab.
- Under Device, look for Name,
and under Driver, look for Provider.
- Click Exit.
the manufacturer of the sound driver to request an updated sound
For information about your hardware manufacturer, visit
the following Web site: