Tip & How-To about Audio Players & Recorders

Harmony remote not communicating with the software

HI. So there are a couple of things you will have to ensure for the connectivity to be successful.

1. You are not connected to the internet via a router

2. You are not on a wireless network

3. Any firewalls on your computer are disabled

4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.


Now, please do the following:


1. Uninstall the software

2. Download it again at http://logitech.com/myharmony

3. Install

4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger

5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"

6. Connect your remote and log in to your account

7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.

8. Click "Replace Remote" to conduct a connectivity check.

9. Update the remote.


That should get the remote working. :)

Posted by Anonymous on

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1 Answer

the place where we voice call is not properly seen and dont support voice call


Hello there, I am the Expert that will be helping you today. My name is damnor01.

Welcome to Fixya.

The Internet connection that you are currently making use of does not have enough bandwidth to stream the data of a voice call.

Things you can do to improve the bandwidth/speed of your connection:
1.)Connect your computer to the internet router via an ethernet cable rather than wireless!
2.)Ensure that no other programs are making use of your internet connection. Updates downloading for example.
3.)Scan your computer/laptop for viruses.
4.)Contact your internet service provider and ask them if they are experiencing any difficulties.
5.)You may need to upgrade the line speed ie: internet speed of your connection, again contact your internet service provider.

Well I hope this is at least some benefit to you, even if one thing helps!

Thanking you kindly and wishing you all the Best!
damnor01

Mar 05, 2011 | Creative Labs WebCam Live!

1 Answer

Harmony One USB Connection Problem on Vista PC


HI. So there are a couple of things you will have to ensure for the connectivity to be successful.


1. You are not connected to the internet via a router

2. You are not on a wireless network

3. Any firewalls on your computer are disabled

4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.


Now, please do the following:


1. Uninstall the software

2. Download it again at http://logitech.com/myharmony
3. Install
4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger

5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"

6. Connect your remote and log in to your account

7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.

8. Click "Replace Remote" to conduct a connectivity check.

9. Update the remote.



That should get the remote working. :)

Mar 07, 2010 | Logitech Harmony One Advanced Universal...

1 Answer

My Harmony 880 will not communicate with the computer. It just says "Communicating with your Harmony Remote. This may take a few minutes...", and freezes. How do I get it to work? I tried uninstalling the software and reinstalling the software already and it didn't help. thank you


HI. So there are a counple of things you will have to ensure for the connectivity to be successful.

1. You are not connected to the internet via a router
2. You are not on a wireless network
3. Any firewalls on your computer are disabled
4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.

Now, please do the following:

1. Uninstall the software
2. Download it again at http://logitech.com/myharmony
3. Install
4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger
5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"
6. Connect your remote and log in to your account
7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.
8. Click "Replace Remote" to conduct a connectivity check.
9. Update the remote.

That should get the remote working. :)

Mar 05, 2010 | Logitech Harmony 880 LCD Remote Control

1 Answer

Having trouble updating my 890 and extender. Got the extender to update once by putting it in safe mode, but then the 890 hung at 3%. So cancelled and now the extender won't update and gets hung at 3%. Tried putting in safe mode again, but no luck.


This is most likely a problem with a firewall on your computer blocking the communications. There are a couple of things you will have to ensure for the connectivity to be successful.

1. You are not connected to the internet via a router

2. You are not on a wireless network

3. Any firewalls on your computer are disabled

4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.


Now, you can try the following:


1. Uninstall the software

2. Download it again at http://logitech.com/myharmony

3. Install

4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger

5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"

6. Connect your remote and log in to your account

7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.

8. Click "Replace Remote" to conduct a connectivity check.

9. Update the remote.



That should get the remote working. :)

Jan 01, 2010 | Logitech Harmony 890 LCD Remote Control

1 Answer

can not connect to internet from laptop through HTC touch


1. Download AcitveSync 4.5 and install.
2. Establish partnership and ensure you are able to successfully synchronize your calendar etc. with handset.
3. No addition software required for using htc as modem. You need to have GPRS setup properly. you should be able to connect to any internet site.
4. On your handset, go to start->Programs->Internet sharing->Connect. ensure that you have choosen the proper internet sharing option.

It works for me this way.

Mar 27, 2008 | HTC Touch P3450 Smartphone

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