Tip & How-To about Video Game Consoles & Games

Cursor is off-center, jerky, erratic, disappears, etc.

  • Verify that the Wii Remote's pointer lens is free of obstructions and contamination (stickers, heavy smudges, etc.). The pointer lens is the tinted rectangle at the end of the Wii Remote. If the Wii Remote Jacket is being used, verify that it's securely in place on the Wii Remote. If the Wii Remote Jacket is askew, it might be partially blocking the infra-red sensor on the front of the Wii Remote.
  • Try a new set of batteries. Occasionally weak batteries can cause this type of behavior.
  • Reset the Wii Remote:
    1. Take the batteries out of the Wii Remote, wait for one (1) minute, and then re-insert them.
    2. Wait a few seconds before pressing any buttons to wake up the Wii Remote.
    3. Re-sync the Wii Remote by using the steps listed above in the white box titled "Try these steps!".

  • Check the Directional Sensor Functionality by holding the Wii Remote with the button side down. Without using much force, tap the button side of the remote against the palm of your other hand. Doing this does not take a lot of force, so be sure not to tap the Wii Remote very hard.
  • Verify Sensitivity Setting dots:
    Go to the Sensor Bar's sensitivity setting in the Wii menu.
    • If only one or no dots appear on the sensitivity screen, there is likely a problem with the Sensor Bar.
    • If there are more than two dots, then it appears there is an additional light or infrared heat source being picked up by the Wii Remote. Avoid sources of infrared light in the gameplay area such as electric, propane or kerosene heaters, flames from fireplaces or candles, and stoves or other sources of heat.
    • If both dots appear and the erratic behavior continues even when you move closer to the TV, there is likely a problem with the Wii Remote and it will need to be repaired.

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1 Answer

the 'hand' on screen


Make sure that the Sensor Bar is setup correctly:
Check the cord on the Sensor Bar for any frayed wires or kinks, and verify that the Sensor Bar is free of obstructions.
Verify that the Wii Remote is being used between 3 and 8 feet directly in front of the TV, and that the Sensor Bar is placed properly (see Sensor Bar setup).
Verify that there are no bright light sources, including sunlight, behind or near the TV, shining towards the Wii Remote or reflecting off the TV screen. Also verify there are no heat sources (such as electric, propane or kerosene heaters, flames from fireplaces or candles, stoves, etc.). If there are bright lights shinning directly behind the TV or on the screen, turn the lights off.
If problem persist your Wii Remote need service.

Oct 21, 2009 | Nintendo Wii Console

2 Answers

I am attempting to adjust my wii remote sensitivity. The minus button will not work. it is currently set at 5...when I press the plus button it beeps as if I am adjusting in the positive, however when I press the minus button...nothing..no beeps or movement.


Hi,


Here are few Home remedies that should help you fix the issue.If you still face any problems then it is an internal issue with your remote and you will have to contact the nintendo support.
  1. Clean the Wii remote pointer lens. Use a soft cloth to remove any sticky substances. Wii remote jackets, stickers or other objects should not block the remote pointer lens, as it will cause characters to move erratically, disappear or remain off-center.

  2. Operate the Wii remote between three to eight feet away from the sensor. Otherwise, it will not perform properly.

  3. Note that infra-red lights from candles, toys, appliances, fireplaces and even sunlight may effect how the Wii remote performs. Try to remove or reduce infra-red interference from these sources when possible.

  4. Turn off or move wireless devices located near the Wii console. You may be experiencing radio frequency interference from other wireless devices.
  5. Check to see if anything is blocking the sensor. Clear objects away from the sensor and console to enable the remote to send a clear signal to the Wii system.
  6. Center the sensor bar directly below or above your television. Having the sensor off-center may cause the Wii remote to perform poorly.
Re-sync the Wii remote to the Wii system:
  1. Completely turn off the Wii system. Remove the batteries from the remote. Turn the power off on the Wii console. Unplug the unit from the wall. Wait five seconds and then replug the unit into the wall.

  2. Push the power button to turn on the Wii console. After the health and safety screen appears, open the small door on the front of the Wii console. Locate the red SYNC button. Push down on the SYNC button for fifteen seconds. This resets all previous SYNCS on the Wii system.

  3. Re-sync the Wii remote. Locate the red button on the remote control under the battery cover. Push and release this red button. The Wii remote should respond with blinking blue lights.

  4. Push and release the red SYNC button on the Wii console. Place the batteries back in the remote. When the remote is successfully re-synced, the LED light will remain lit.

  5. Repeat the re-syncing process with all other Wii remotes on this system.
Thank You

Oct 19, 2009 | Nintendo Wii Console

1 Answer

We moved our Wii to another location and a new TV and now the remotes point and click is inaccurate and we cannot easily aim at all. I thought it was the bar sensitivity but I think that's fine. Any ideas?


Cursor is off-center, jerky, erratic, disappears, etc.
  • Verify that the Wii Remote's pointer lens is free of obstructions and contamination (stickers, heavy smudges, etc.). The pointer lens is the tinted rectangle at the end of the Wii Remote. If the Wii Remote Jacket is being used, verify that it's securely in place on the Wii Remote. If the Wii Remote Jacket is askew, it might be partially blocking the infra-red sensor on the front of the Wii Remote.
  • Try a new set of batteries. Occasionally weak batteries can cause this type of behavior.
  • Reset the Wii Remote:
    1. Take the batteries out of the Wii Remote, wait for one (1) minute, and then re-insert them. (How to)
    2. Wait a few seconds before pressing any buttons to wake up the Wii Remote.
    3. Re-sync the Wii Remote by using the steps listed above in the white box titled "Try these steps!".

  • Check the Directional Sensor Functionality by holding the Wii Remote with the button side down. Without using much force, tap the button side of the remote against the palm of your other hand. Doing this does not take a lot of force, so be sure not to tap the Wii Remote very hard.
  • Verify Sensitivity Setting dots:
    Go to the Sensor Bar's sensitivity setting in the Wii menu (click here for directions on accessing this feature).
    • If only one or no dots appear on the sensitivity screen, there is likely a problem with the Sensor Bar. Please click here for repair information.
    • If there are more than two dots, then it appears there is an additional light or infrared heat source being picked up by the Wii Remote. Avoid sources of infrared light in the gameplay area such as electric, propane or kerosene heaters, flames from fireplaces or candles, and stoves or other sources of heat.
    • If both dots appear and the erratic behavior continues even when you move closer to the TV, there is likely a problem with the Wii Remote and it will need to be repaired. Please call 1-800-255-3700 so that we may assist you further

Nov 27, 2008 | Nintendo Wii Console

4 Answers

cursor does not appear


exchange it

    Cursor not appearing
    Please note that our experience shows that this troubleshooting is best performed using only one (1) Wii Remote at a time.
  • Some games do not use the cursor feature of the Wii Remote; Make sure the game you are attempting to play uses the cursor by reading the game's instruction manual. You can also exit out of the game to return to the Channel Menu and use the Wii Remote to see the cursor. If the cursor still does not appear, continue with the steps below.

  • Trying to use multiple Wii Remotes in the Mii Channel or Photo Channel? These Channels only allow the Wii Remote designated as "Player 1" to function.

  • Verify that the Wii Remote's pointer lens is free of obstructions and contamination (stickers, heavy smudges, etc.). The pointer lens is the tinted rectangle at the end of the Wii Remote.

  • Check the battery power level by turning off the Wii console, then opening the battery cover of the Wii Remote. Press and release the red "SYNC" button to check battery strength. The number of lights flashing indicates the Wii Remote's battery strength. Four flashing lights indicates full strength. Our experience has shown that as your battery strength decreases to one (1) or less lights flashing, the cursor may not appear. For troubleshooting, if possible, try using fresh batteries so that all four lights illuminate. For guidelines on using batteries, please click here. If after inserting brand new batteries, you are still seeing less than all four LEDs flash, then your Wii Remote will need to be repaired. Please click here for repair information.

  • Is the Wii Remote properly synced?
    Press the POWER button on the Wii Remote to see if the Wii console powers on.
    • If it does, the Wii Remote is synced with the system. Please skip to the next section.
    • If the power doesn't come on, power on the system manually and try syncing the Wii Remote.
      • If the Wii Remote will not sync, there is likely a problem with the Wii Remote. Please click here for repair information.
      • If the Wii Remote will sync and the cursor still does not appear, try another Wii Remote if possible.
        • If at least one Wii Remote is working, there is likely a problem with the first Wii Remote and it will need to be repaired. Please click here for repair information.
        • If you have only one Wii Remote, or none that are working, please continue troubleshooting.

  • Make sure that the Wii Remote is being used between 3' and 10' directly in front of the TV and that there are no bright light sources affecting the Wii Remote's operation (review Game Play Guidelines for more information), and that the Sensor Bar is placed properly (see Sensor Bar setup).
  • Check the cord on the Sensor Bar for any frayed wires or kinks, and verify that the Sensor Bar is free of obstructions.
  • Check the button functionality, and that the Sensor Bar is operating correctly, by accessing the Wii Main Menu. Use the "+" and "-" buttons to scroll side-to-side through the Wii Channel screens.
    • If you are able to scroll with the "+" and "-" buttons, but the cursor is not appearing, then there is likely a problem with the Sensor Bar. Please click here for additional Sensor Bar information.
    • If there is no response, there is likely a problem with the Wii Remote. Please click here for repair information.

Dec 11, 2007 | Nintendo Wii Console

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