Tip & How-To about Video Game Consoles & Games

When you try to play a DVD game on Xbox 360 it tries to play as a movie?

C on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"
THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.
Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Posted by on

Video Game Consoles & Games Logo

Related Topics:

Related Questions:

1 Answer

when i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

How to set up the Xbox 360 Wireless N Networking Adapter


I got my son the xbox 360 and done everything that you have above the update and all went fine, i configured the network then go to test xbox live connection .....the 1st 2 parts go fine and connect no problem but when it gets to the the part where u see the green line going up just b4 it connects to xbox live its self it stops and says theres an update and would i like to update now, when i click on yes it only does it for about 5 seconds then says it cant download the update and to go test my connections !.....Im just going around in circles here .......so is there anyone who can help me Please !!

Mar 04, 2010 | Video Game Consoles & Games

1 Answer

1 flashing red ring


The lower-right quadrant of the Ring of Light flashes red on the front of your Xbox 3602.gif console. You also receive the following error message in multiple languages on your television screen or monitor:
System Error2.gif. Contact Xbox Customer Support. This message begins with an error code in the format "Exx," where xx is a two-digit number.

The following indicator will flash on and off repeated on the front panel of your Xbox 360 console:
Collapse this imageExpand this image 1rol.gif
If one red light is flashing and you receive a different error message2.gif or error code than those that were described previously or you don’t receive an error message or code, your console may be experiencing a different issue. In this case, see "References/links."

This problem occurs when your Xbox 360 console experiences a hardware failure.

  1. Turn off your console, disconnect and reconnect all cables, and then turn on your console.
  2. If an Xbox Hard Drive2.gif is attached to your console, turn off your console, and then remove the Xbox Hard Drive. Turn on your console, and test for the error. If the error does not reoccur, turn off your console and reattach the Xbox Hard Drive. Run alternate additional tests by having the Xbox Hard Drive connected and disconnected to see whether the error occurs only when the Xbox Hard Drive is connected. For more information if the on-screen alphanumeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base: 917874 (http://support.microsoft.com/kb/917874/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes and message: "E67, or E68, or E69. System Error. Contact Xbox Customer Support"
  3. If an Xbox Memory Unit (MU) is plugged in to your console, turn off your console, and then remove the Memory Unit. Turn on your console again, and test for the error. If the error does not reoccur, turn off your console and reinsert the MU. Run alternate tests by having the MU connected and disconnected to see whether the error occurs only when the MU is connected.
  4. If this problem continues to occur, contact Xbox Customer Service. Note If the agent cannot help you resolve this problem, you must return your console to Microsoft for repair.
Additional support loadTOCNode(2, 'moreinformation'); If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web sites:
U.S. customers - Online console repair
http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair

Nov 11, 2009 | Microsoft Xbox 360 Console

3 Answers

one red light


The lower-right quadrant of the Ring of Light flashes red on the front of your Xbox 360 console. You also receive the following error message in multiple languages on your television screen or monitor:
System Error. Contact Xbox Customer Support. This message begins with an error code in the format "Exx," where xx is a two-digit number.

The following indicator will flash on and off repeated on the front panel of your Xbox 360 console:
Collapse this imageExpand this image 1rol.gif
If one red light is flashing and you receive a different error message or error code than those that were described previously or you don’t receive an error message or code, your console may be experiencing a different issue. In this case, see "References/links."

This problem occurs when your Xbox 360 console experiences a hardware failure.

  1. Turn off your console, disconnect and reconnect all cables, and then turn on your console.
  2. If an Xbox Hard Drive is attached to your console, turn off your console, and then remove the Xbox Hard Drive. Turn on your console, and test for the error. If the error does not reoccur, turn off your console and reattach the Xbox Hard Drive. Run alternate additional tests by having the Xbox Hard Drive connected and disconnected to see whether the error occurs only when the Xbox Hard Drive is connected. For more information if the on-screen alphanumeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base: 917874 (http://support.microsoft.com/kb/917874/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes and message: "E67, or E68, or E69. System Error. Contact Xbox Customer Support"
  3. If an Xbox Memory Unit (MU) is plugged in to your console, turn off your console, and then remove the Memory Unit. Turn on your console again, and test for the error. If the error does not reoccur, turn off your console and reinsert the MU. Run alternate tests by having the MU connected and disconnected to see whether the error occurs only when the MU is connected.
  4. If this problem continues to occur, contact Xbox Customer Service. Note If the agent cannot help you resolve this problem, you must return your console to Microsoft for repair.
Additional support loadTOCNode(2, 'moreinformation'); If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web sites:
U.S. customers - Online console repair
http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx? redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx? step=repair)

Outside the United States - Online console repair
http://www.xbox.com/support/ (http://www.xbox.com/support/) Note Online console repair service is currently not available in all countries and regions. For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site:
http://www.xbox.com/support/contact

Oct 08, 2009 | Microsoft Xbox 360 Console

2 Answers

on my xbox360 my game GRAW will not load any multiplayer maps? it just freezes up


SYMPTOMS Your screen "freezes," or seems to lock up, when you try to play a game, when you use the Xbox Dashboard or the Xbox Guide, or when you wait for the console to start. When this problem occurs, you do not receive an error message, and no lights flash on the console to indicate a problem. uparrow.gifBack to the top
THINGS TO TRY You can try the following methods to determine the cause of the problem and to try to fix the problem. If you cannot fix the problem yourself, you might want to ask someone you know for help. You can also contact Xbox Support for help. For information about how to contact Xbox Support, visit the following Xbox Web site: http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) uparrow.gifBack to the top
Determine whether this is a one-time issueFirst, consider whether the problem has occurred multiple times. If this is the first instance, the problem might not occur again. To determine whether this is a one-time problem, turn off the console, and then turn it back on. If the problem does not occur again, additional troubleshooting may be unnecessary. uparrow.gifBack to the top
Determine whether you can return to the Xbox DashboardUse the Guide button on the controller to see whether you can exit from the game to the Xbox Dashboard. To do this, press Guide, and then press the Y button. If you can exit the game, the problem may be caused by the game. uparrow.gifBack to the top
Make sure that your Xbox 360 console is appropriately locatedIt is important to keep your Xbox 360 console in a cool, dry, well-ventilated area. Do not put the console or the power supply on a bed, on a sofa, or on any other soft surface that may block ventilation openings. If your Xbox 360 console is in a poorly ventilated location, turn off the console, and then move the console to a location that has sufficient ventilation, such as a table or an open shelf.

Keep your console away from heat sources, such as televisions, computers, monitors, and other electrical devices. Turn off the console, and then move it away from the heat source. Or, turn off the device that is generating heat, and then move that device away from your console.

For more information about how to locate the Xbox 360 console, see the Xbox 360 instruction manual, or visit the following Xbox Web site: http://support.xbox.com/support/en/us/xbox360/hardware/console/setup/positionyourconsole.aspx (http://support.xbox.com/support/en/us/xbox360/hardware/console/setup/positionyourconsole.aspx) uparrow.gifBack to the top
Determine whether an accessory is causing the problemTurn off your console. Remove all the accessories that are attached. This includes the Xbox 360 Hard Drive. Then, turn on the console to see whether the problem still occurs. • If the problem does not occur when the Xbox Hard Drive is disconnected, try clearing the Xbox 360 Hard Drive cache.

For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base: 971755 (http://support.microsoft.com/kb/971755/ ) How to clear the Xbox 360 console cache • If the problem occurs when the Xbox Hard Drive is connected, and if clearing the hard drive cache does not resolve the problem, create a new gamer profile. Then, test to see whether the issue still occurs. If the issue does not occur when you use a new gamer profile, the problem may be related to the original gamer profile or to saved game information for one or more games that are associated with the original gamer profile. To verify this possibility, delete the saved games for all games that show this problem when you use the original gamer profile. uparrow.gifBack to the top
Determine whether the problem occurs for online games onlyTest to see whether this problem occurs only when you play Xbox LIVE. To do this, play some games offline. If the problem occurs only when you try to use Xbox LIVE, the problem could be related to your Internet connectivity.

For more information about how to troubleshoot problems that occur for online games, click the following article number to view the article in the Microsoft Knowledge Base: 909817 (http://support.microsoft.com/kb/909817/ ) When playing a game on Xbox LIVE, you experience lag uparrow.gifBack to the top
Check your console settingsIf your console is a PAL console, try to use a setting of PAL 60. For more information about how to set your Xbox 360 console to PAL 60 Hz for specific situations, click the following article number to view the article in the Microsoft Knowledge Base: 917304 (http://support.microsoft.com/kb/917304/ ) While attempting to play an Xbox 360 Game, your screen becomes black or distorted uparrow.gifBack to the top
Determine whether the disc that you are using is causing the problemTry to use several similar Xbox 360-compatible discs in the console to determine whether the disc that you are using causes the problem. To test whether the problem is caused by a specific disc, use a disc of the same type, such as a game disc, DVD movie, or music CD. If the problem does not occur when you use other discs, that specific disc might be the cause of the problem.

For disc-specific issues, check the disc for any visible signs of damage or dirt. Hold the disc by the edges without touching the top or bottom surfaces with your fingers. Clean the disc by using a soft cloth. Lightly wipe from the center outwards. Do not use solvents or chemicals to clean the disc.

If this problem occurs only when you use the first disc that caused the problem, and if cleaning the disc does not resolve the problem, search the Microsoft Knowledge Base to determine whether that particular game disc has any known issues. To search the Microsoft Knowledge Base, visit the following Microsoft Web site: http://support.microsoft.com (http://support.microsoft.com/) In the Search Site box, enter the text of the error message that you received, or type a description of the problem. Then, click Search

Jul 25, 2008 | Microsoft Xbox 360 Core System Video Game...

Not finding what you are looking for?

445 people viewed this tip

Ask a Question

Usually answered in minutes!

Top Video Game Consoles & Games Experts

James Wishart

Level 2 Expert

122 Answers

yadayada
yadayada

Level 3 Expert

75822 Answers

Brad Brown

Level 3 Expert

15557 Answers

Are you a Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Loading...