Tip & How-To about PayPal Accounts

How to file a dispute against the Seller using PayPal

Prepare all PayPal transaction info regarding your dispute, particularly the PayPal transaction ID. Note, this is ONLY for transactions made from PayPal's website, this is not applicable for all other payment transactions made over the internet.

Follow this simple steps in filing a claim / dispute against the seller from PayPal.


Click here and log in to file a dispute, if that didn't work, use this web address:

https://www.paypal.com/ca/cgi-bin/webscr?cmd=xpt/Customer/customerservice/GXOLogin-outside&from=resolution_center&toResCtr=true&fileWhat=claim


After logging in, you should see this page:


.. click on that yellow button saying "Dispute a Transaction". You will see this page after clicking that button:


.. select item dispute and click the yellow button saying "Continue".
After that, you'll be taken to this page:



If you have the transaction ID prepared, type it on the box provided, if not, you can search for it by clicking the "Find transaction ID" button and select the specific transaction ID from your PayPal transaction history.


When your PayPal transaction history pops out, make sure it captures the date from when you made the transaction, see from the sample below, my history is showing only all of my activities from January 12, 2010 to today, February 11.




Once you find the specific transaction, click on the Transaction ID and it will take you back to this page with the Transaction ID already in the textbox..


.. all you need to do is click that yellow button saying "Continue".


And from there, you will be asked 1 or 2 more questions which you have to answer by selecting the appropriate option applicable to you, so you can finalize the dispute.


Note that this dispute does not guarantee that your money will be given back to you. PayPal will freeze your seller's account until your problem is resolved forcing them to return your money. However, if the seller decides to close the specific account, that's not gonna be good for you, you will totally loose the money that you paid but the dispute that you filed will damage his/her credit track record, because as you know, PayPal is linked to our our credit cards and/or bank accounts.


Good luck!


For more info, visit PayPal's Security Center.

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1 Answer

i need the adress where to send my transaction to a dispute i lost the email paypal sent me. credit card fraud


I did not get really your question. Do you want to dispute? if that the case go to your paypal then list all the transaction history you made. You will definitely see the transaction you want to dispute. Then just click details. Copy the transaction ID. Make sure to get only the numbers after #. Then Click resolution center. Then Click Dispute Transaction button. Then paste the transaction ID numbers on the box shown. Continue from there. Please note dispute can be only made not later than 45 days since the transaction was made.

Good luck

Sep 05, 2011 | PayPal Accounts

3 Answers

I buy something and pay whit paypal, and the seller don't send me the thing .1 month ago what I can do to reclaim my money back.


put in a paypal dispute claim. you can do this by going into the resolution centre and pressing "open a dispute"

Feb 28, 2011 | PayPal Accounts

1 Answer

I have ordered 2 items that i have not got a magazine from ana kulberg and walking poles from keenfit


From Paypal.com

  1. Log in to your PayPal account.
  2. Click Resolution Center at the top of the page.
  3. Click Dispute a Transaction.
  4. Select Item Dispute, then click Continue.
  5. Click Find transaction ID.
  6. Click the Transaction ID next to the transaction you want to dispute, then click Continue.

Nov 29, 2010 | PayPal Accounts

1 Answer

I sent money to timesharesolutionsgroup and it went through paypal.They never sold the time share and had promised to return the funds.I can no longer even find their web site and the phone number no longer operates.Is there some way that you can help?


We can't help you with this, but we can tell you how to file a dispute against your seller over at PayPal's site. Prepare all PayPal transaction info regarding your dispute, especially the PayPal transaction ID.
Follow this simple steps in filing a claim / dispute against the seller from PayPal.
Click here and log in to file a dispute, if that didn't work, use this web address: https://www.paypal.com/ca/cgi-bin/webscr?cmd=xpt/Customer/customerservice/GXOLogin-outside&from=resolution_center&toResCtr=true&fileWhat=claim

After logging in, you should see this page:
e56b0ee.jpg
.. click on that yellow button saying "Dispute a Transaction". You will see this page after clicking that button:
97e5608.jpg

.. select item dispute and click the yellow button saying "Continue".
After that, you'll be taken to this page:
1db1abd.jpg

If you have the transaction ID prepared, type it on the box provided, if not, you can search for it by clicking the "Find transaction ID" button and select the specific transaction ID from your PayPal transaction history.
0890e9c.jpg

When your PayPal transaction history pops out, make sure it captures the date from when you made the transaction, see from the sample below, my history is showing only all of my activities from January 12, 2010 to today, February 11.
838a7fb.jpg

Once you find the specific transaction, click on the Transaction ID and it will take you back to this page with the Transaction ID already in the textbox..
f2ccf42.jpg
.. all you need to do is click that yellow button saying "Continue".

And from there, you will be asked 1 or 2 more questions which you have to answer by selecting the appropriate option applicable to you, so you can finalize the dispute.

Note that this dispute does not guarantee that your money will be given back to you. PayPal will freeze your seller's account until your problem is resolve forcing them to return your money. However, if the seller decides to close the specific account, that's not gonna be good for you, you will totally loose the money that you paid.
For more info, visit PayPal's Security Center.

Feb 11, 2010 | PayPal Computers & Internet

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