Tip & How-To about Office Equipment & Supplies

HP OfficeJet Pro K550

Recently I posted a message for help and have figure out what was wrong myself. Here is the answer. . . the clicking noise was the printhead latch. It was not fully engaged when a jam was cleared. Seems just pull a smidge so the printhead can come across the carriage. That's it., but now I'm thinking it needs a printhead or two. Printing is sparadic.

Posted by on

Office Equipment & Supplies Logo

Related Topics:

Related Questions:

1 Answer

Error code!


HP Photosmart D7460 Printer support



  • Product home

  • Drivers

  • Troubleshooting

    • Solve a problem

    • Product information

    • How to

    • Getting started

  • User guides

  • Contact HP


\'Ink System Failure\' or a \'0x ...\' Error Message Displays on the Control Panel







  • Print


  • Share








  • graphic.php?im=im_e58rok73o1nlhbz #feedback:hover{text-decoration:underline;} Feedback



    graphic.php?im=im_e58rok73o1nlhbz #feedback:hover{text-decoration:underline;} Feedback





If your product has a removable printhead and uses 564, 364, 178, 862, or 920 cartridges, you have come to the right troubleshooting document.



Issue
An \'Ink System Failure\' or \'0x... \' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word \'Error .\'


The steps to resolve this issue depend on the error code that displays on the product control panel with the \'Ink System Failure\' message. Look for the section below that addresses your particular issue, and then review the solutions in that section.


Click the plus sign () for more information.

Follow these steps to resolve the issue of \'Ink System Failure\' with an accompanying error code \'0xC19A0003.\'



Solution one: Reset the printer


The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.






  1. Press the Power button ( ) to turn on the product.



  2. With the product turned on , disconnect the power cord from the rear of the product.


  3. Unplug the power cord from the wall outlet.


  4. Wait at least 15 seconds.


  5. Plug the power cord back into the wall outlet.


  6. Reconnect the power cord to the rear of the product.


  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.






  • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




  • If the error message persists, continue to the next solution.




Solution two: Remove, clean, and reinstall the printhead


If the previous solutions did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.



Step one: Remove the printhead



  1. Press the Power button ( ) to turn on the product.



  2. Open the cartridge access door.


  3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.


    Figure 1: Remove the cartridge




    NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.



  4. Lift the latch handle on the carriage until it stops.


    Figure 2: Lift the latch handle



  5. Lift the printhead straight up to remove it.


    Figure 3: Remove the printhead



Step two: Clean the printhead
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.



Figure 4: Three areas to clean


1 - Plastic ramp on the side of the ink nozzles

2 - The edge between the ink nozzles and the electrical contacts

3 - The electrical contacts



CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 5: Do not touch the electrical contacts





  1. Gather the following cleaning materials:





    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.






  2. Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.




  • Lightly dampen a clean, lint-free cloth.


  • Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.


    Figure 6: Clean the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.


    Figure 7: Clean the edge between the ink nozzles and the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.


    Figure 8: Clean the ramps



  • Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.


  • Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.


  • Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.


    Figure 9: Clean the electrical contacts inside the product



  • Dry the area with a clean, dry, lint-free cloth.



  • Step three: Reinstall the printhead



    1. Raise the latch handle, and then reinsert the printhead.



      Figure 10: Insert the printhead



    2. Carefully lower the latch handle before reinserting the cartridges.



      NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.



      Figure 11: Lower the latch handle



    3. Using the colored shaped icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.







      Figure 12: Slide the cartridge into the slot



      Figure 13: Snap the cartridge into place


  • Close the cartridge access door.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.





    Solution three: Reset the product








    1. Press the Power button ( ) to turn on the product.



    2. With the product turned on , disconnect the power cord from the rear of the product.


    3. Unplug the power cord from the wall outlet.


    4. Wait at least 15 seconds.


    5. Plug the power cord back into the wall outlet.


    6. Reconnect the power cord to the rear of the product.


    7. If the product does not turn on by itself, press the Power button ( ) to turn it on.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.






    Solution four: Replace the printhead


    If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.



    Click Contact HP ( ) on this page for more support options.



    If HP replaces your printhead assembly under warranty, you will receive a new printhead assembly, cleaning materials, and a full set of new cartridges.


    If your printhead assembly is no longer under warranty, you can purchase a new one online.




    1. Click this link to go to the HP Parts store.



    2. Under Find your part(s) , type one of the part numbers below in the Search by part number text box.





      • If your printer uses 4 ink cartridges, type CN643A




      • If your printer uses 5 ink cartridges, type CN642A







  • Follow the online instructions to order the printhead assembly.









    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.

    May 14, 2013 | Office Equipment & Supplies

    1 Answer

    printer head


    The error can be the result of firmware code, printer contacts or the printhead itself failing. There is a firmware update that addresses the "Printhead Error" on your printer. Please follow the steps below on how to successfully update your printer and provide information to the following questions:


    1. Open the cover to remove the printhead and tanks (if installed). You may go to http://bit.ly/klw9sJ to have a visual on how to remove the printhead. Note: Carrier will come to the center automatically with this error message as the cover is opened.
    - Remove the tanks and place on a table.
    - Open printhead latch and remove the printhead.
    - Close the printhead latch, close the printer cover, and confirm the error message goes away from op panel.


    2. Proceed with the firmware update. Please visit the Lexmark website to download and install the update. Click here to download an important firmware update for your printer. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct. Please indicate if the update failed or successful.


    3. If the firmware update software notifies that you have the latest firmware version, please inspect the printhead for the manufacturing stamp (http://bit.ly/vLvfCx ).
    a. Is the stamp on the nozzle plate side?
    b. Is the stamp on the contact side?



    4. Open cover, open latch, and insert printhead only.


    - Firmly push down on printhead then close latch and cover.
    - If error message goes away, continue with normal installation steps for cartridges.
    - If error message remains, open cover, remove cartridges, open latch, remove printhead, re-install printhead, close latch and install tanks cartridges firmly.


    5. Try to print a document again to verify that the problem is fixed.


    Please feel free to contact us at LxkListens@Lexmark.com

    Nov 11, 2012 | Lexmark S815 Genesis AllInOne InkJet...

    1 Answer

    IDS failure, call HP message comes up


    Hope this helps you. This error is caused by either a correct or incorrect detection of air in the manifold. The steps below will clear the error condition, which should solve the problem if it is caused by an incorrect detection of air. If there really is air in the manifold, however, this procedure will not solve the problem and the printer will have to be serviced. Step 1 - Remove all printheads CAUTION: Do not touch the printhead tower. Do not remove the printhead handle. Keep printheads out of the reach of children. Figure 1: HP 14 printhead c00042423.jpg 1 - Handle 2 - Tower
    1. Make sure the unit is plugged in and the power is turned on.
    2. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
    3. Wait two or three seconds, then unplug the power cord.
    4. Open the printhead latch. See the illustration below. Figure 2: Open the printhead latch c00042424.jpg
    5. Remove each problem printhead by lifting the printhead handle and pulling up. See the illustration below. Figure 3: Remove the printhead c00042425.jpg
    Step 2 - Reset the internal error state NOTE: This step must be performed before the printheads are re-installed.
    1. Close the printhead chute.
    2. Close the access door.
    3. Plug the power cord back in.
    4. Turn on the power. The front panel should read No Printhead. Will damage Product. Insert [color name] [icon] printhead now . NOTE: The carriage may make a grinding noise when you turn the power on. This noise is normal.
    5. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
    6. Wait two or three seconds, then unplug the power cord.
    7. Open the printhead latch.
    Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry. Step 3 - Insert the printheads
    1. Place each printhead in its slot in the printhead carriage. The colored shape on the top of the printhead should match the colored shape on the proper slot on the printhead carriage.
    2. Press down firmly and evenly on both the front and back of the printhead, as shown in the illustration below. Proper seating is essential to making good electrical contact.
    Figure 4: Seat the printhead c00042431.jpg Step 4 - Close and check the printer
    1. Close the printhead carriage latch and make sure the loops catch the hooks. See the illustration below. Figure 5: Loops catch hooks c00042432.jpg
    2. Snap the latch into place.
    3. Plug in the power cord.
    4. Close the print carriage access door.
    5. Turn on the power.
    6. If the error clears, a message to align the printheads may appear on the HP Officejet D and HP Officejet 7100. Press Enter to align. If the error persists contact HP. Printhead replacement will not resolve this problem - the printer will have to be serviced.

    Jan 08, 2009 | HP OfficeJet D135 All-In-One InkJet...

    Not finding what you are looking for?

    171 people viewed this tip

    Ask a Question

    Usually answered in minutes!

    Top Office Equipment & Supplies Experts

    kakima

    Level 3 Expert

    102366 Answers

    k24674

    Level 3 Expert

    7993 Answers

    yadayada
    yadayada

    Level 3 Expert

    75822 Answers

    Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Loading...