Tip & How-To about Maytag Neptune MAH5500B Front Load Washer

My Maytag Neptune washer takes longer than usual to complete the cycle.


When the washing machine is working, takes an unusually long time to complete the cycle, that is not usually do to a control unit (CCU) fault, but to the fact that one condition needed to follow on the cycle is not met. The CCU may have to wait a longer time, and will not proceed to complete the cycle.

The most obvious thing to check are the water hoses, checking the drain hose and the inlets. If water is not coming with sufficient pressure, or if one of the hoses is blocked or kinked, the cycle time may take much longer than normal.

Other common problems are the pressure switch (SWITCH, PRESSURE), that detects water level, and the thermostat (on self heating models only).
The pressure switch determines when to stop filling and draining. If the pressure switch is faulty, then drain and filling may take much longer or go on forever.

Check also that water valve and dispenser valve are not clogged. (VALVE, WATER) and (DISPENSER VALVE )

On the water valve there may be a thermistor (not all models), check that the thermistor contact is not disconnected (WATER VALVE W' THERMISTOR) , as the thermistor may also be faulty.

Click here to find all replacement parts and diagrams for your appliance.



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Related Questions:

1 Answer

washer stops at the same point every time which is after it fills with water. After several hours it will then restart. Do you know what the problem might be? Thank You


There are different faults that result in machine stopping mid cycle, hanging or not completing the cycle. Thermostat and element, pressure switch, balance switch, control module, door switch and motor must be tested. Common faults when machine stops mid cycle always at same time concern pressure switch and heating system. Some are described here (I know your machine properly stops and does not hang like the one in example): Washing machine takes a long time to end cycle.

To know what the problem is you need to run a test cycle. Instructions on how to run a test cycle are described in the tech sheet that is normally placed inside the machine. The tech sheet is usually tucked in an envelope hidden inside the control panel. It is necessary to remove the control panel held by screw to see if the document is still there. Power must be disconnected first.



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1 Answer

not spinning

If everything is working, which I assume is, that is the machine is taking water,spinning etc but not completing the final cycle then you have a fault with your pcb or the the control unit.This is what controls all the unit of the machine to perform a wash, that is it sends the signal to the water valve when its time to take water and sends the signal to the motor to turn etc...

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How long did it usually take to finish? Do you know which part of the cycle is taking a long time? Like when it starts when you hear it running. How long have you owned the unit? Once I have more information I can assist you further.

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What is the temp of the water coming in to the unit. If it is not hot enough some machines heat the water up to a prescribed temp before washing, rinsing etc..... Could be a problem with the sensor too...let me know,

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