Tip & How-To about Audio Players & Recorders

How to resolve Sad face icon issue for click wheel iPod's

If you are seeing a sad face Icon on your click wheel iPod, you may be able to resolve the issue by following the instructions below.
What you will need:
iPod
USB cable
USB power apple iPod compatible wall adapter
The latest version of iTunes installed on your computer

The process remains the same for Mac and PC

First you will need to force your iPod into disk mode. To do this you will need to reset the iPod by pressing and holding both the menu and center buttons. Continue to do this for at least ten seconds or until the apple icon appears. (Note: You may only see a blip on the screen, continue to the next step. Keep in mind though that you may need to repeat this process once to twice to force the iPod out of the sad face status.)
As soon as you do see the apple icon, remove your fingers and switch to holding both the play and center buttons. Keep holding those until you see a check mark appear on the screen, below it will say Ok to disconnect. At this point your iPod will be in Disk mode.

Next open ITunes on your computer and plug in the USB cable to one of the ports on your computer. Now you will connect your iPod to the USB cable. In the left hand column of iTunes you will see your iPod icon; go ahead and click on that icon. In the resulting page you will see the iPod summary. Within this page you will see a Restore button. Click on that button and follow any on screen instructions. Allow the restore to complete fully. When it has you will see that the screen of your iPod will have changed. It will now be displaying a picture of a power adapter being plugged into a standard wall outlet.
Disconnect the iPod from the USB cable and connect it to the wall adapter. You almost instantly notice the screen will show a status bar that is showing that it is actually being restored to factory settings. Once that has finished the screen will light up and work as it did before the sad face icon incident.

Just as a note: If you have dropped your iPod many times, submerged it in water, or any other extreme damage has occurred; this may not work for you.
Mini Tip:
If it has been submerged in water though, you can place the iPod in a full bowl of dry rice. Completely cover and leave for at least 24 hours. I personally recommend 48 hours for best results. It is not a guaranteed resolution, but has worked for me in the past.

Posted by on

Audio Players & Recorders Logo

Related Topics:

Related Questions:

1 Answer

my ipod does nothing just shows a sad face


The "sad" iPod icon usually indicated that the iPod is having trouble connecting with a computer. This is, in most cases, not a serious issue and can be resolved with a few easy procedures. In most cases the data on the iPod is intact, even if the sad icon was displayed.

Verify the iPod has a charge. If in doubt, allow it to charge for 30 to 60 minutes. Do not remove charging cable. Toggle the Hold switch to the Hold position and back. Then press both the center (Select) button and the Menu (upper part of wheel) for up to 10 seconds. Release the Select and Menu buttons when the Apple logo appears, and quickly simultaneously press the Select and Play/Pause (bottom of the wheel) button. Switch from the electrical plug to a computer connection (if necessary) when the Disk Mode screen appears. The screen should change to the normal "Do Not Disconnect" update screen. Contact Apple about finding a repair service if the iPod will not go into Disk Mode.

Feb 03, 2013 | Apple iPod Audio Players & Recorders

1 Answer

How to reset a frozen ipod click wheel and touch


nano will not power off. when I hit the reset, it only makes the screen go black, does not power the unit off. when I touch any button, it automatically goes the the last screen it was on.

Dec 29, 2009 | Audio Players & Recorders

1 Answer

ipod showing sad face


There is a free video on the Sad Face icon issue at the following web address. I hope that it is very helpful to you.

http://fixyouripod.weebly.com/

It is the first video on the page, just scroll down a little bit. :)

May 08, 2009 | Apple iPod shuffle MP3 Player

1 Answer

sad face icon


To reset an iPod with a Click Wheel, including: ipodnano3.jpg ipodclassic.jpg icon_ipod_5g.gif ipodnano2.jpg ipodnano.jpg ipodphoto.gif ipodg4.gif ipodmini.gif
  • iPod nano (3rd generation)
  • iPod classic
  • iPod (5th generation)
  • iPod nano (2nd generation)
  • iPod nano
  • iPod with color display (iPod photo)
  • iPod (Click Wheel)
  • iPod mini
  • iPod mini (2nd generation)
  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

Dec 06, 2007 | Apple iPod MA446LL/A MP3 Player

Not finding what you are looking for?

514 people viewed this tip

Ask a Question

Usually answered in minutes!

Top Audio Players & Recorders Experts

kakima

Level 3 Expert

102366 Answers

 Grubhead
Grubhead

Level 3 Expert

5190 Answers

The Knight
The Knight

Level 3 Expert

74459 Answers

Are you an Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Loading...