Tip & How-To about Office Equipment & Supplies

How to Solve No Scan Options: Refer to device documentation to troubleshoot

How to Solve Cannot Scan Error or No Scan Options: Refer to device documentation to troubleshoot

1. Click Start ,
2. Click Run and type Msconfig and then click on ok
Will show the new screen of System configuration utility
3 Click on startup option
4. Search the list for HP Digital Imaging Monitor .
5. Select the HP Digital Imaging Monitor check box.
6. Click Apply , and then click Close .
7. Click Restart to restart the computer.

*Note : If HP Digital Imaging Monitor is not on the list,
it means the driver was not correctly installed.
You need to reinstall the software.

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1 Answer

why wont my printer scan. it keeps saying no scan options refer to device documentation. i didn't keep the manual so can't look it up


You can find the step by step solutions in HP.com
  1. got to hp.com
  2. then click on support and driver
  3. choose "See support and troubleshooting information"
  4. put the model number of your printer
  5. click on "solve a problem"
  6. then choose scan
  7. click on error messages and lights
  8. then you will find the document on how to fix this specific issue
T/S depends on the OS of your PC just follow the steps and you'll be fine :)

Mar 04, 2011 | HP Photosmart 3210 Printer

2 Answers

no scan options.


HI,
this is a very normal problem with this printer..do one thing unplug the USB cable from the printer..then if its not working go unplug the USB cable..insert the CD go to my computer..right click on the cd icon explore>>util>>ccc>>uninstall l2..after that restart the system...do a complete installation..issue will be resolved...

Jan 21, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

no scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Mar 02, 2009 | HP Officejet 4315 All-in-One Printer

38 Answers

HP Officejet 5610 All-in-One scanner will not work


Windows Vista causes an error with the scan feature of the HP officejet 5610. To work around it use the paint program:

1. open paint program
2. click file
3. click "from scanner or camera..."
4. scan menu opens

from there simly select the type of scan you would like to do and click the scan button

Jan 07, 2008 | HP Officejet 5610 All-In-One InkJet...

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