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How to file for the Significantly not as described dispute - eBay buyers


Here's how to open an Item Significantlt as Described Case:
1. Go to your "My eBay" page.
2. Under "Account" (or "My Account"), select "Resolution Center."
3. Under "I bought an item," select "I received an item that does not match the seller's description."
4. Click "Continue."
5. Enter the item number or select from your recently won items using the "Find Item" button.
If you click "Find Item," you'll get a popup window. Simply select the item, then click "Continue."
6. Click "Continue."
7. In the "Describe the case" page, select the payment method you've used to pay for the item, select the payment date, then click "Continue."
8. Review the tips provided. Click "Continue," if you're sure you want to submit the cas

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5 Answers

I haven't received the item I bought on eBay


Steps to take if you don't receive an item or it's significantly not as described

If you've paid for an item but not received it, or the item doesn't match the seller's description, you can follow these steps.
Be aware of the timing for opening and closing cases. (If you paid by credit card, be aware of your card company's policies too.)
  • You can open a case in the Resolution Centre 10-45 days after the sale (for payment outside of PayPal)
  • The seller has up to 10 days to respond to your case.
  • If you haven't closed it within 90 days after the end of the transaction, your case closes automatically.


1. Talk to the seller

Most problems can be solved by direct communication between buyers and sellers. Communicate with your trading partner to try to resolve the problem. If you attempt to contact the seller by email but don't receive a response, you can request the seller's contact information and call them. If you can't resolve the problem, use the steps described here.


2. Open a case to work it out in our Resolution Centre

If you can't work things out directly with the seller, you can open a case in eBay's Resolution Centre. The Resolution Centre creates a dialogue between you and the seller and tracks your case for you.



Important: If you paid with PayPal, you'll be taken to the PayPal Resolution Centre to open your case. This is the first step in filing a dispute for protection under PayPal's Buyer Protection. You can open a case in the PayPal Resolution Centre up to 45 days after your PayPal transaction date.

The resolution process for PayPal disputes is different from the process for non-PayPal cases, which is described in the rest of this article. For full details, see the PayPal Buyer Protection Policy.



To open a case (10 to 45 days from when you bought your item):
  1. Go to the Resolution Centre.
  2. Select your problem and click Continue. You may need to sign in to your account.
  3. Enter your item number, or click Find Item to choose from your list of recent purchases.
  4. Click Continue.
  5. Under Tell us how you paid for this item, select the payment method you used.
    • If you select PayPal, you'll be redirected to the PayPal Resolution Centre. (You'll still be able to view your PayPal case from the eBay Resolution Centre.)
    • If you select another method, describe the method and clickContinue.
  6. Review your case details and then click Open Case.





More Info Click on The Link Bellow
What to do when you don receive your item or it not as described

May 15, 2014 | eBay Auctions

1 Answer

I have bought a Silver Cross twin dolls buggy, it was delivered, I was not in. Been to collect from Fedex and they have returned it. I have paid £29.99 for this toy and I can't find anyone to help. Can you help please.


HI there!
I just hope that it's not yet past 45 days since you paid for it.If not, you can file the item not receive case on eBay and here's how;

Here's how you can open an item not received case from My eBay:

1. Please sign in to your account and then please click the My eBay tab located on the upper right side of the page.
2. Then please click the Account tab and inside the Account Summary page please click the Resolution Center link on the left side.
3. Inside the Resolution Center Page, please click "I've not received my item" and please click continue.
4. You will need to enter the item number and please follow the next steps.


To open an Item Not Received (INR) claim through the "Contact Us" options:

1. Click the eBay Buyer Protection header or the "Contact Us" link displayed on the home page.
2. If you click "Item Not Received", the following page will review a list of your recently purchased items. Choose the item(s) that you need help with and click Continue.
3. eBay will ask if you've tried contacting the seller yet. If you choose "Yes", you will be prompted to open a claim online or call us.

If it's already past 45 days, you can no longer file a case on eBay but you can file it from IC3, well I guess that won't be much of help.
http://www.ic3.gov/default.aspx
You can also check with the seller if they purchased tracking, if there is and you still haven't received it you need to contact the carrier and it could be lost in transition. If there's an insurance you can file a claim with the carrier.
Here's how you can request for the contact information of the seller:

1. Click the "Advanced Search" link at the top of most eBay pages.
2. Click the "Find Contact Information" link under "Members."
3. Enter the member's user ID (the user id of the seller) and item number.
4. Click the "Search" button.

Then you will get an email with the name and phone number of the seller. You can also use this to report to police if you feel that you need to sue the seller for not completing the binding contract.

Hope this helps! Have a great day!





Oct 08, 2010 | eBay Auctions

1 Answer

i have not got my cell phone wall charger that i order


If you have an Item Not Received in eBay, you need to file a case in their Resolution Center provided that you paid using the accepted payments in eBay (PayPal, credit card, and other online electronic payments). You can follow these steps to file a case:

1. Go to your My eBay page.
2. Hover your mouse over the Account tab and select Resolution Center.
3. Select, "I haven't received my item" and click "Continue".
4. Enter the item number and click "Continue".
5. Provide the information being asked in the form and once you're done, just click on "Submit case".

If it's more than 45 days and you can't file a case on eBay anymore, please try to complain in www.ic3.gov.ph

I hope this helps!

Aug 17, 2010 | eBay Auctions

1 Answer

Auctions: I purchased an item and is was not exactly as desc...


With regard to this, you will need to file the item not described dispute so that you can get your money back.

Here's how to open an Item Significantly not as Described Case:
1. Go to your "My eBay" page.
2. Under "Account" (or "My Account"), select "Resolution Center."
3. Under "I bought an item," select "I received an item that does not match the seller's description."
4. Click "Continue."
5. Enter the item number or select from your recently won items using the "Find Item" button.
If you click "Find Item," you'll get a popup window. Simply select the item, then click "Continue."
6. Click "Continue."
7. In the "Describe the case" page, select the payment method you've used to pay for the item, select the payment date, then click "Continue."
8. Review the tips provided. Click "Continue," if you're sure you want to submit the case.

May 16, 2010 | eBay Auctions

3 Answers

i just bought a lg vx7000 about 3 weeks ago on ebayexpress.com and it just turned off on me, but its not turning back on. the only way my fone will work is if it is connected to the charger, if it is disconnected from the charger then it turns back off...is there sum kind of company defect with this fone?


Hello.

It seems there is either a battery fault, i.e need a new battery or there is a battery connection problem. either way It's best to return it and ask for either a replacement or your money back. If you paid via paypal you have 60 days to file a claim for an item not as described if the seller is unhelpful.

Oct 05, 2008 | LG VX7000 Cellular Phone

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