Tip & How-To about Computers & Internet

Writing a Proper submission on Fixya questions

Just some few tips to share with expert mates.

I am sure many Fixya experts will agree that the use of these would be nice to see.

1. Have you tried turning it off and on again? (reference from British TV show “The IT Crowd intentional)

2. Spell check: Please use spell check as it makes reading your stumper of a question much easier to understand. It is hard enough without having to be a world class language cipher too. Not sure how to spell it, look it up in Google or use Firefox for the spellchecker in it.

3. Know what you have: Please know the pertinent information about your product - IE year, make, and model ETC.

4. Invest some time: If you invest next to no time in explaining the problem to the possible expert solving your question, there are chances he or she will invest the same amount of time you did in writing it. Take your time and be clear. It will always result in far better solutions to your problem. Some wise guys on Fixya might even make their response as cryptic as your question to make a point.

5. What has happened?: What were you doing or attempting to do with it when it failed? Was the problem gradual or instant? In the instance of computers, what were you doing with it the whole day before with it? Did you let someone else use your computer? You know the one who managed to get all the malware installed on your now debilitated machine. It also helps to know that your 3 year old tried to feed a peanut butter and jelly sandwich to it.

6. What have you tried to remedy the situation?: List the things you have tried to remedy the problem and what effect did they have on the problem. It is always nice to know what you have tried as of yet so your time is not wasted answering the seemingly obvious things you have tried already. It is also nice to know when you have damaged it beyond recognition.

Take care.


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1 Answer

I thought you are suppose to help? What is fixya?

Fixya is a community based troubleshooting resource that provides practical product tips to help consumers solve problems on over 19 million products. Fixya is a place where individuals can share real world experiences and connect to provide each other practical advice.

If you are not receiving the help that you need make sure you are providing enough details so that experts will have all the information they need to provide help.

Hope that helps!

Mar 02, 2014 | FixYa Service

2 Answers

how to higher lvl on this web site faster? i asked question earlier and it says i have to be lvl.2

As an Expert on FixYa you are earning points as you are answering questions.
Each question on the site worth points: newer questions worth 3 points and older 1 point.
Experts with 0-99 points are level 1 experts, which means that they can view newer questions.
Experts with 100-999 points are level 2 and can view newer question and also questions that level 1 experts were not able to answer and skipped.
Level 3 experts with 1000 and up points can view all types of questions.

The more questions you answer the more chances you have to appear on our Leaderboard

The Leaderboard presents the top experts per week which means that not only top experts can appear on it but also new and enthusiastic experts who answered many questions in a specific week.

*Please note that our content team is reviewing the questions and answers on the site to make sure that the quality of the answers is not being compromised by quantity.

Sep 11, 2012 | FixYa Computers & Internet

1 Answer

No hot water 1/2 the time?

1) If you will add a comment and say specifically what type of heater you have, then fixya expert might have tips to help you fix water heater yourself, assuming if you have tools and basic do-it-yourself experience.

2) For example, please say if you have tank-type gas, or electric, or under-counter, or RV, or indirect-boiler type, etc. And then give model number so expert can find a manual to share with you as you repair heater. Some problems are simple, some can have more than one cause, and not all water heaters can be repaired by homeowner
Look for label on side of water heater for specific information.

3) I can help with ordinary tank-type electric heater, because this type heater is fully repairable by homeowner.

4) If you have gas, or tankless or RV, or indirect then re-post your question on fixya, with as much information as you have for best chance of getting correct answer.

5) If you do not have tools or DIY experience, then call a plumber.
Plumbers are trained to repair your water heater.
To get correct plumber, you will want to give them same information requested in #1 and #2 above.

6) To protect yourself, ask a question on professional water heater forum, and double-check anything plumber or fixya expert says:

Add a comment for more free help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you via e-mail while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Feb 16, 2011 | Rheem Water Heaters

3 Answers

How do i Gain a BRAND EXPERTISE?

To become a brand expert on Fixya, you need to answer questions related to the brand you would like to be an expert in.

For each answer you will earn a point for that brand. After 100 points you will become a brand expert. In addition 300 points and you can become a category expert. You can view your progress by signing in and checking the dashboard on the right side of the page.

For more info on the dashboard, check out:

Hope that helps!

Jan 05, 2011 | FixYa Service

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