Tip & How-To about Audio Players & Recorders

Sansa View: is not recognized by my computer

See myother TIP posted here on this site. About MSC and MTP Connection problems.

First thing to do is:
Try otherUSB ports on your computer. A USB port on the back of a PC usually has better poweroutput.
Try adifferent cable if there's one available, to rule out if you have a bad cable.
Tryanother computer.
If none of the above works:
Then-Check and refresh the drivers in Windows, for a Portable Device.
1 -Connect your player to the PC
2 -Check under Device Manager
-> 1.Right-click My Computer, and select Manage.
NOTE: The player should show up on the Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2.Portable Device (if the player is set to MTP mode.)

(See my other TIP listed above for an Explanation of MSC and MTP modes)

If thereis a yellow exclamation point (!) or question mark (?) beside the device, tryto refresh the drivers.
Then -Refresh the drivers
1.Right-click the entry with the error mark, select Uninstall.
2. On thetop menu, click Action then select Scan for hardware changes.

If your BRAND NEW player is NOT recognized by the computer when plugged in:
This may becaused by one of the following:
1.Minimum system requirements were not met.
2.Corrupted drivers.
3.Computer restrictions, Vista or 7 authorizations.
4. Powerissue, plug your player into the back of the computer.

Next be sure you are using WindowsMedia player :
Version10 or 11
Downloadand install the latest Windows Media Player if it's not installed.

If all this has failed - Refresh the drivers again.

If allthat does not work - Manually add the hardware driver.
1. Connect the Sansa player in MTP mode
2. Manually install the device driver through Windows device manager in control panel. Install the Device as a Portable Device.

Posted by on

Audio Players & Recorders Logo

Related Topics:

Related Questions:

2 Answers

Windows XP does not recognize my USB connected

Ok most new MP3 players want you to use Microsoft Media Player 10 or 11. Then check your settings in the player for USB modes MSC or MTP check out this tip posted here on this site http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem

Jan 16, 2010 | iRiver iFP-895 MP3 Player

1 Answer

my device does not show as connected to my computer

You can try going into your settings and looking for these USB modes, MSC or MTP try switching the setting if you can. See this tip posted here on this site for an explanation.
If that does not work go to the Sandisk site and down load their utility. -- Go here -- http://kb.sandisk.com/app/answers/detail/a_id/1107/kw/SanDisk%20Sansa%20m230/r_id/101834

Jan 16, 2010 | SanDisk Sansa m230 MP3 Player

1 Answer

My mp3 wont play anything, consistanly says NO

Check out this tip posted here on this site http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem You can check your settings for a USB mode MSC or MTP read this tip see if that is the fix.

Jan 16, 2010 | Audio Players & Recorders

1 Answer

creative Zen Firmware Problem, can't reset, can't connect to PC (PC doesn't recognize it). What now?

The Creative site offers a Recovery tool to get your Zen back in shape, but first,do you have Microsoft Media Player 11 installed? Check the settings for USB modes MSC or MTP and try switching back and forth and reconnecting to see if that will help. See this tip posted here on this site copy this address into a new window.
http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem See if this will help.

Jan 16, 2010 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Vision M is no longer recognised by my PC which runs on XP. It used to be fine, being immediately connected as another external disk drive.

Go to your settings and see if for some reason it has been switched from MSC to MTP mode. See this tip posted here on this site http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem

Jan 14, 2010 | Creative Labs ZEN Vision:M Digital Media...

Not finding what you are looking for?

1,760 people viewed this tip

Ask a Question

Usually answered in minutes!

Top Audio Players & Recorders Experts


Level 3 Expert

102366 Answers


Level 3 Expert

5190 Answers

The Knight
The Knight

Level 3 Expert

74482 Answers

Are you an Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions