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Acer Portable system Recall information

To return one of the notebooks contact the manufacturer at (866) 695-2237.
The recalled models are the Acer AS3410, AS3410T, AS3810T, AS3810TG, AS3810TZ and AS3810TZG.

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black screen

Aspire notebooks are designed with personal entertainment in mind, but when your monitor blacks out after only a few minutes, it's somewhat difficult to be entertained. There are several potential causes, as well as a few different ways to fix this problem.

Possible Causes This problem can be caused by your laptop entering sleep mode, overheating, damaged or faulty components, an improperly seated monitor cable, low battery and/or screen resolution set outside the monitor's range. Sleep mode is the most likely culprit, particularly if you're using your laptop on battery power. b> Prevention/Solution Sleep mode settings are located under "Power Options" in the Control Panel. Damaged components can be replaced by Acer if you send your Aspire in for repair. Routine cleaning of the exhaust ports and upgrading the cooling system can fix overheating. Plug your laptop into a wall outlet via the adapter to see if low battery power is the problem. Boot into Safe Mode to adjust monitor resolution if you can't do so normally. b> Considerations Acer will typically provide service for damaged laptops under warranty, typically for only the cost of shipping. They can also repair computers which are no longer under warranty, though you'll have to pay the full price for servicing. You can open a ticket with the support department to try and determine what your problem is as well. A recall has been issued for Aspire models AS3410, AS3810T, AS3810TG, AS3810TZ and AS3810TZG made before September 15, 2009, because of a problem with the microphone cord that causes overheating if pressure is applied to the left palm rest.
http://support.acer.com/ acer sup
One of the most common ways to update (or "flash") the BIOS on a computer is by using a standard USB flash drive. If a new update is available for your BIOS, you'll need to flash it to update it. Short for "basic input and output system," the BIOS is the main program on your computer and will periodically need to be updated to ensure that your machine stays functioning the way you want it to. Though it is an incredibly important procedure, updating the BIOS from a USB flash drive won't take more than a couple of minutes to complete.

Insert the USB flash drive that you want to use to flash your BIOS into your computer. Download the update for your BIOS from the website of your BIOS manufacturer. (The manufacturer of your BIOS will be listed in the instruction manual that came with your computer.) Copy the BIOS update file onto your USB flash drive. At the same time, make a note of the exact name and extension of the update file. Do not remove the USB flash drive from your computer. Restart your computer. Press the key required by your computer to enter the BIOS. This key will be written down on the screen. Press this key immediately as your computer starts to turn itself on. Highlight "Boot" and then hit "Enter" to select it. Change the piece of hardware listed under "Primary Boot Device" to reflect your attached USB flash drive. This will tell your computer that you want to restart your computer and boot from the flash drive. Select "Save Changes and Exit" to restart your computer. Wait a few seconds for a command prompt to appear on your computer screen. The command prompt is an entirely black screen with a small line of white text that you can type on. Once the command prompt appears, type in the name of the BIOS update file on your USB flash drive. Then hit "Enter." Hit the "Y" keyboard key a single time to tell your computer that you want to update your BIOS. Your existing BIOS version will be upgraded (or "flashed") to the new version via the file on your USB flash drive. Do not remove the USB flash drive from your computer during this process. Remove the USB flash drive from your computer once the BIOS update process is finished. The update program will indicate when the process is finished. Your computer will automatically restart itself and your BIOS will be updated. Bios definition http://www.butterscotch.com/tutorial/What-Is-A-BIOS

Apr 11, 2013 | Acer Aspire One D257 Netbook

1 Answer

acer notebook screen is blank and external monitor works while computer is booting then loses signal

unplug the monitor or use the fn keys to bring the display back to the laptop, use the extend my display to this monitor and adjust the resolution to the proper setting

Jun 13, 2011 | Acer Timeline AS3810T-8640 (LX.PCR06.004)...

1 Answer

No sound via HDMI to Panasonic TV

Right clic on the speaker on the taskbar and click playback devices. Ensure the sound is sent to SPDIF.

Apr 11, 2010 | Acer Timeline AS3810TZ Notebook

2 Answers

acer extensa 5420 - crack on lid near both hinges....lid hinges seem tight causing strain and causing crack. Laptop is 9 months old...Is the fix/replacement covered under warranty?

Anything cosmetic is never covered under warrany unless there is a recall from the company and I don't remember hearing any recalls from Acer recently.

Only thing I can suggest is to get a hold of Acer and explain the situation and see if threre was or is a recall on your model.

My best solution, go to this page:

Either fill out the form or call the number and see what they can do.

Let me know what they say and If they can't help at all then there is other routes we can try to take to keep costs down.

Jun 25, 2009 | Acer Extensa 5420-5687 Notebook

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