Tip & How-To about Microsoft Xbox 360 Console
Flashing red lights on the Xbox 360’s normally green ring of light is a
bad sign, no matter how you cut the cake, but all red lights don’t mean
a visit down south is necessary. Some issues can be resolved from the
comfort of one’s own home. The Xbox 360’s ring is divided into four
separate quadrants. Each division turning red indicates a separate
problem, all with a different way of resolving the issue. It should be
noted that when gamers call the support line about their defective
unit, the standard procedure of operation is to have gamers unplug all
cables from the unit, reinsert them, and try booting the system again.
The support worker will also have players remove their hard drive and
reboot the system to check and see if that is the problem. In the hope
of speeding the process along, it might be a wise thought to run
through those procedures before calling the Xbox 360 support line.
As mentioned, each quadrant on the set of flashing red lights indicates a different issue. If all of the lights but the first section are flashing, this means a general hardware failure has occurred. There is little to be done other than trying to unhook and reattach your cables. This problem is a sure sign a visit to the repair center is in your console’s future. If the problem is indicated in the second quadrant of the system, it is merely overheating. As too many hours of GRAW will do that to a unit, the proposed cure here is to unplug the unit from the power supply, let it sit to cool down, and perhaps begin scouting for a better location to store your precious investment.
A problem indicated in the third quadrant of the Xbox 360 ring of light is diagnosed as a hardware failure. Once again, try re-inserting all of your cords and cables, but this problem should definitely be dealt with by the repair center. If all four lights are flashing on the front of your console, this is perhaps the easiest problem to fix. This is an issue with the AV cable not being properly inserted into the back of the console. The cure? Just make sure the cord “clicks” once it has been inserted into the unit. If that doesn’t work, of course call the repair center, but the four lights are the easiest of the problems to rectify.
Assuming that the assistance is needed, a phone call to the helpful people at the Xbox 360 support center is the next step. Every day from 9:00 A.M. to 1:00 A.M. Eastern time, and 6:00 A.M. to 10:00 P.M. Pacific Time, gamers can call 1-800-4MY-XBOX to get the repair process started. International users can dial 425-635-7180. Once the call has been made, and the problem identified, an empty box is then sent out to gamers. The particular problem at hand will determine what all contents are shipped back to the repair center. Unless you are experiencing a problem with the hard drive of your console, all you typically send back is the system itself. Detach the hard drive, remove and store all discs, and keep all controllers and cords. There are warnings throughout the instruction page sent out that if you send in anything not needed, it might not be returned.
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