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Ebay negative feedback for sellers

If you received negative Feedback from your buyers there are two ways on how you can resolve this,

1. you can send a feedback revision request to your buyers but first you need to deal with your buyer about the transaction.
2. you can email or contact Trust and safety team of eBay. you can use the contact us page or you can email them using the email address rswebhelp@ebay.com


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I want to give feedback to a seller on my paypal account


How to leave feedback the RIGHT way 18af_7.jpg?set_id=81 Published by mutti74 October 26, 2013 . 14K Views . 2 Comments . 79 Votes So you finally gave in and bought something on ebay? WAY TO GO! Welcome to the world of endless deals and bargains!
Are you happy with your purchase?
Answer: YES! I love it!
Awesome, now lets let the seller know. The easiest way to leave feedback is to simply go back to the page of the actual item. Either type in the item number and click search OR go to MY EBAY and look under "All Buying" under "Won" and click on the item.
Once you get to the page, look towards the top, it'll say LEAVE FEEDBACK, simply click on that and Voi'La you are ready to leave feedback.
Since you are happy with your purchase, rate POSITIVE and write you comments in, such as: "Fast shipping, very happy with purchase." or "Great product, excellent communication!"
We are not done yet, Ebay has integrated a STAR system to rate sellers. You can rate 1-5 stars on "Item as described", "Communication", "Shipping Time" and "Shipping & Handling Charges".
Here is a tip about shipping and handling charges. Sometimes you may not be happy with those charges, KEEP ON MIND: Whatever you bought could have been shipped from the opposite side of the country (or even from another country), so OF COURSE they may be higher than having it sent from 1 end of a state to the other hand!! Those actual shipping charges are out of sellers hands.
All set with your rating? Simply leave feedback and DONE! Easy, fast and simple.
Now......a STRONG REMINDER. I often browse through ebay guides and reviews and TOO MANY buyers mistaken this area for contacting the sellers. This REVIEW and GUIDE area has NOTHING TO DO with leaving feedback or communicating with sellers!!!!! Follow the above steps to properly leave feedback.
What if you are not happy? Follow the above steps to get to your items page and click on (right side of page) CONTACT seller and email them. Whether it is a breakage or the item has not arrived yet. Give the seller some time to resolve the issue and to respond back before leaving neutral or negative feedback. I am a seller myself, as well as buyer. I ONLY result in leaving neutral or negative feedback if:
A: I have a non-paying bidder (new ebay rules NO LONGER permit sellers leaving negative feedback to non-paying bidders, so sellers really have no way of warning others anymore)
B: I bought something, it arrived broken or did not arrive at all, and the seller NEVER responded to NUMEROUS emails over a 2 week period, plenty of time to respond and rectify.
C: The seller told me basically something like "oh well, not my problem".
IF the seller responds and rectifies the mishap by either refunding money or sending out a duplicate item, there is NO reason for me to leave a bad feedback since the seller took care of me in a satisfactory manner.
Personally leaving a neutral feedback would be perhaps if the item I bought took a very long time to arrive (remember overseas purchases do take longer to arrive). If I bought something, lets say from a seller in California and I paid for Parcel Post. That takes 2-9 BUSINESS days. If I am sitting here a month later and the item finally arrives, thats a tad extra long in waiting time. If the seller does not communicate any delay in shipping, that calls for a neutral. WHY NOT LEAVE A NEGATIVE, you ask??? You received the item, riiiight? :o) That is why I would leave a neutral and not a negative.
This takes me to another point, bare with me: CHECK THE SELLERS FEEDBACK!!!!
(Simply click on the number next to the sellers name)
Look at their feedback score, the percentage!!!! If a seller has numerous neutral or negative feebacks in the last 30 days...STAY AWAY!!! Read their feedback and why people left bad feedback.
If a seller has less than 100% positive feedback, check why and how long ago they received a negative feedback, it could have been over a new ebayer not knowing how to properly leave feedback even, one of the reason I am writing this here.
Unfortunately only about 4 out of every 10 buyers leave feedback nowadays, so do not be upset if a seller only leaves feedback once they have received feedback from a buyer. It is a common just-practice.
10/2013 Please note: Ebay's push to offer free shipping on all items and charging an extra fee to sellers if they charge shipping has made the ebay market somewhat unstable and less fun for us sellers. I understand that big companies can offer free shipping on many items and sellers offer it a lot on lightweight items. Please do not expect and let it out on the seller via leaving neutral or negative feedback, if a seller charges shipping on dishes that weigh 5# and sell for only $10. Private part time sellers are here to make some money too, so paying for the item and eating all the quadruple ebay/ paypal fees and shipping the item out for free is just simply unreasonable.

Oct 17, 2014 | Computers & Internet

1 Answer

i ordered a hello kitty mobile from ebay it was posted 16dec ive not received it i emailed the seller got no reply ive phoned the post office as due to bad weather it was held up in post they cliam it would b consider lost how can i get in touch with seller to see if they have profe of postage


Always look at the feedback of the seller. Even if they have high feedback click on the numbers next to their name and see what the last 5 customers said. You will often find that for what ever reason even sellers with literally thousands of feedback just one day goes sour and try to make as much money as possible before closing their doors.

To resolve this now:
1. log in at www.ebay.com
2. Go to my ebay (upper right hand corner)
3. In left tabs find "wWon/Purchased" and click it
4. If you HAVE paid for the product and the $ sign next to the item is filled in then click the drop down arrow next to more options find the option to open a case.
5. from there follow the steps and ebay will try to resolve it.

They will ask you if you want a refund or still want your product. They will try to work with you AND the seller to be fare to both parties. If a solution can't be found and you DID already pay for the product and can prove it then they will close the case in your favor will full refund. Make sure you leave feedback so future buyers know that seller didn't ship product.

Don't be afraid of negative feedback, sellers can only leave neutral and positive feedback, they can NOT leave negative feedback...

Ebay has protections against this. Here is a check list of bonus things you need to do to protect yourself.

*never respond to "ebay" email that doesn't have your user name in it.

*If you get an email asking to update account don't click link in the email, TYPE out ebay.com and go to your inbox THROUGH ebay to verify it is from them, if it wasn't from them then go back to that email and forward it to fraud@ebay.com

*only talk to buyers or sellers through ebay, don't email them directly this way all communication is recorded in the even you have to make a claim, or they make a claim. As long as your honest tracking all communication through ebay will only help you.

*check sellers history, a good rule of thumb, if they are less than 10 feedback, or have a lot of CURRENT negative feedback it might be safe to pay that extra dollar to a different ebayer and have confidence you will receive your product.

Jan 17, 2011 | eBay Auctions

1 Answer

how do i change the feedback given to a company?


Hi there!

If you already left Feedback and if it's negative, you can ask the seller to send you the Feedback revision request and you can then revise the Feedback.




Please check my tips and tricks.

Thanks!

Dec 23, 2010 | eBay Auctions

2 Answers

I have been happy with eBay,but they do not accept negative feedback,some thing is wrong there


It is eBAY policy not to allow sellers to leave negative feedback for buyers. However, a buyer CAN leave negative feedback for a seller. eBAY seems to favour the needs of buyers rather than sellers.

As a seller, I wold not leave any feedback until the buyer has left theirs. Then if they leave you negative feedback, you can always say something negative in your feedback to them. Even though the feedback cannot be flagged or marked as negative, other people can still read it.

Oct 10, 2009 | eBay Auctions

1 Answer

ebay Problems with Buyer


A buyer is committed once the bid has been placed and won. That's part and parcel of Ebay rules.

I understand what you mean about the 'buyer' being likely to retaliate with negative feedback. Personally, I would email Ebay and explain that the buyer won't actually pay and you're worried about negative feedback. Ask them for their advice and let them sort it out, if they will.

You have of course paid to advertise the watch on Ebay. Not a lot of money to advertise, more of an annoyance factor that somebody has messed you around. The 'buyer' should of course be responsible for reimbursing your advertising costs but the truth is you're very unlikely to recover those.

Email Ebay and explain the situation. If a non-paying buyer leaves negative feedback in retaliation ... well, it shouldn't be allowed. Ebay should be able to either prevent negative feedback in retaliation, or remove it from your rating should it happen.

Sep 17, 2008 | eBay Auctions

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