Always look at the feedback of the seller. Even if they have high feedback click on the numbers next to their name and see what the last 5 customers said. You will often find that for what ever reason even sellers with literally thousands of feedback just one day goes sour and try
to make as much money as possible
before closing their doors.
To resolve this now:
1. log in at www.ebay.com
2. Go to my ebay (upper right hand corner)
3. In left tabs find "wWon/Purchased" and click it
4. If you HAVE paid for the product and the $ sign next to the item is filled in then click the drop down arrow next to more options find the option to open a case.
5. from there follow the steps and ebay will try to resolve it.
They will ask you if you want a refund or still want your product. They will try to work with you AND the seller to be fare to both parties. If a solution can't be found and you DID already pay for the product and can prove it then they will close the case in your favor will full refund. Make sure you leave feedback so future buyers know that seller didn't ship product.
Don't be afraid of negative feedback, sellers can only leave neutral and positive feedback, they can NOT leave negative feedback...
Ebay has protections against this. Here is a check list of bonus things you need to do to protect yourself.
*never respond to "ebay" email that doesn't have your user name in it.
*If you get an email asking to update account don't click link in the email, TYPE out ebay.com and go to your inbox
THROUGH ebay to verify it is from them, if it wasn't
from them then go back to that email and forward
it to firstname.lastname@example.org
*only talk to buyers or sellers through ebay, don't email them directly this way all communication
is recorded in the even you have to make a claim, or they make a claim. As long as your honest tracking all communication through ebay will only help you.
*check sellers history, a good rule of thumb, if they are less than 10 feedback, or have a lot of CURRENT negative feedback it might be safe to pay that extra dollar to a different ebayer
and have confidence you will receive your product.