Tip & How-To about Computers & Internet

Basic Troubleshooting

This is a great reference tip that I'm sure you'll enjoy.

As a computer geek I come across problems all the time. I like to see how things work and that usually means messing up sometimes. Messing up isn't bad, in fact it's great! When you mess up, you usually learn from it. When you learn from your mistakes you can learn how to fix and even avoid them. Usually when you avoid your mistakes, it saves time.

So, this is where the tip starts. I’ll teach you some really quick steps that will stick to you and help you for as long as you live.

Let’s say you notice that you don’t have a sound icon in your tray, but yesterday you did. You might think, it should be on startup because it usually automatically there. What should you do? If your thinking “check Google!” you’re right, but what would you Google? What keywords would you pick to find your problem? Why would you even care to go to Google.com to check why you’re having this problem on your computer? Google is a search engine; it’s a good one too. I don’t know a single computer smart person that doesn’t mainly rely on Google. I would try and use keywords like “Missing Sound Control Icon from Tray” Browser through the results and you’ll find some good ideas which you can make a solution out of.

The problem I’m giving you is a real scenario. This problem is something I’ve come across, it’s nothing big but it really bugged me. Once I finally figured it out, there weren’t words for how happy I was. It’s not the whole point of fixing a dumb issue, but it’s the fact that I didn’t ask for anyone’s help. I, instead, used what was in front of me, my resources, and the internet. The internet is a huge library that is full of answers. I’m sure you won’t care but I should tell you how I fixed it.

Here’s my step-by-step on how I fixed it:

1. Right-click My Computer and then click Manage.

2. Click Services and Applications.

3. Double-click Services.

4. In the Services list, right-click SSDP Discovery Service, and then click Properties.

5. On the General tab, in the Startup type drop-down list, click Disabled.

6. Click OK.

If you’re wondering, Brandon, how could you have remembered those steps? I didn’t, I’ve learned to keep logs of my major errors that I have. I put all of my, what I call “Error Logs”, on my D Drive which is a 1.5 Terabyte SATA Drive. Keeping logs allows me to be semi-independent and helps me learn more about that problem that I went through.

If you were wondering “How do I keep these logs?” I simply make a template out of a simple text file (.txt) and name that text file “0.txt”. I later added an index to that file so that I can take that template, fill it out, and create a text file named “1.txt” I can take the same template and create a new text file for a new problem and then add that file to the index in the “0.txt” file. I hope that wasn’t too confusing.

Here’s my template:

(Notice Date - Month Day, Year)

(Fix Date - Month Day, Year)

Title of Issue


Excluded Error(s) or Fixe(s)


Cited Website

I hope this tip was helpful. If I helped you out in anyway, please help me and rate.


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We have been given a computer that came with the phillips freevents mouse and keyboard, we have plugged in the usb and it flashes three times and does nothing we have tried to connect the mouse and the keyboard with no luck and have changed all batteries??help :/

How to install wireless Keyboard and Mouse?Along with the development of the computer world, various brands of wireless keyboard and mice sets appear, you can purchase them from website or regular computer stores as well. Whatever your case may be, the directions for getting them ready for your computer are all basically the same. So, if you've bought a wireless set recently and you're having some trouble getting it to work, just follow these instructions and you'll be well on your way to wireless bliss!
First of all, wireless keyboards and mice aren't able to receive power from your computer like the wired ones do. Therefore, they need batteries to operate. And that's the first thing you need to do. Turn your keyboard over and you'll see a battery compartment. Take the cover off and insert the batteries according to the + - (plus, minus) compatibility. When you're done with the keyboard, you can go ahead and do the same thing for the mouse.
Once you've got the batteries in place, find a spot on your desk where you'd like to place both the keyboard and mouse. You won't have to move them around anymore, so make sure you find a place you'll be comfortable with. Now, while you're doing this, you'll also want to keep in mind where the wireless receiver will go. If you recall, a tip on that was in yesterday's newsletter.
The next thing you'll want to do is install the software that came along with your keyboard and mouse. Now, keep in mind that if you have Windows XP on your computer, you more than likely won't need to deal with the software at all. You can just plug the receiver into your computer and XP will automatically recognize the new hardware for you. On the other hand, if you're using an older version of Windows, you will need to install the software. To do so, just insert the disk into your CD ROM drive and follow along with the on-screen instructions. That's all you have to do!
The next step is connecting the wireless receiver to your computer, but again, if you have Windows XP, you've probably already done this. If not, it's likely that the wireless keyboard and mouse set you have works via a USB cable. So, all you have to do is find an open USB port on your computer and plug the receiver in. Once you plug it in, your computer will configure the keyboard and mouse so you can start to use them. You'll see a message that says something like "Your new hardware is now ready to use." (In XP, you'll get a pop up message that says "New Hardware Found"). Either way, that means you can now start using your new hardware!
Now that you've got everything set up, the next thing you'll want to do is test the keyboard and mouse, just to make sure everything's working properly. Go ahead and open some programs with your mouse and type some text in with your keyboard. Run through all the keys on your keyboard to make sure there are no problems with any of them and make sure all the buttons on your mouse work right.
Now, go on and enjoy your new wireless keyboard and mouse. Wireless really is the best way to go!

Apr 19, 2012 | Computers & Internet

2 Answers

i have a hotpoint side by side model csx20ba xawh. the freezer will not get colder than 20 degrees and the refrigerator will not get colder than 48 degrees. what do you think the problem is.

make sure everything is clean behind and underneath fridge, also make sure fan is blowing across condesor coils and all covers in back are in place

Oct 21, 2010 | Hotpoint Refrigerators

1 Answer

sending email

Don't use that program, it causes all kinds of problems, I had it years ago and my wife also, until a buddy who is a webmaster informed us that it does all kinds of things to your machine, and spys on all kinds of things, including a keylogger. I don't know if it is any better now than a few years back, but I do know that a lot of computer geeks say not to use it, this is juat an opinion, I have nothing against the program personally or the compny and did enjoy using it, but too many people were telling me to remove it who at the time knew a heck of a lot more than I, Peace, Gym

Dec 17, 2008 | Microsoft Windows 98 for PC

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