Tip & How-To about Televison & Video

Dish Network or Direct TV tip for winter

For those of you who have TV service through Direct TV or Dish Network... To prevent constant signal loss, because of snow or ice building up on the parabolic dish, get a can of PAM Cooking Spray. Apply the spray to the dish itself and the LNB's (the 2 or 3 round circles on the other end of the pole)
This will make the surface of the dish a non-stick surface. Make sure you do this, when you have some sun to give it a chance to dry.

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complete signal loss


Is there anything that may be blocking the dish such as rain, snow, or tree branches? Also, please make sure all connections from the wall to the receiver are tight. Reset the receiver by unplugging it from the wall for 10seconds, plug it back in and allow the receiver to power back on by itself. If issue persists please reach me at:kimberly.escobar@dish.com with your account information for additional assistance.

Kimberly Escobar
Social Media Representative
DISH L.L.C

Mar 14, 2014 | DISH Network Televison & Video

1 Answer

We've had Dish Network for almost 10 years and


Hi Deanna, my name is Kimberly and form a part of the Social Media Department with DISH. I would like to begin by apologizing for the inconvenience you have experienced with our equipment. I understand this can be very frustrating and upsetting to you. I am here to assist you and would love to do so. Please know that there are many different reasons that may be causing signal loss. If you are losing signal constantly it may be that the dish is misaligned. In order to realign the dish we would need to schedule a technician visit. I would love to further look into this for you if you need us to. Please feel free to reach out to me directly at kimberly.escobar@dish.com I look forward to assisting you.
Kimberly Escobar
DISH L.L.C
Social Media Representative

Jun 20, 2013 | Televison & Video

1 Answer

Just moved my TV to a home with cable. It was hooked up to Dish network. there is no signal. Thank you.


We would be happy to help get your DISH Network signal back.The first thing we want to check is if there is anything blocking the signal toyour satellite dish like tree branches, severe cloud cover, or snow build-up.If it is safe to do so, remove the obstruction or wait for it to pass. If thatis not the case then reset your receiver by unplugging it for 10 seconds thenplugging it back in, the reset may take up to 5 minutes to finish (note: thereceiver's power plug usually has a red tag attached to it). At this point wewant to check the connection between your receiver and the outlet; please visitthis link and select the model receiver you are using to check the wiring ofyour receiver: http://www.dishnetwork.com/SupportSection/setup-receiver-towall.Once you have check the connections perform a check switch test. Press the menubutton, then the numbers 6-1-1 on your DISH remote, this should take you to thepoint dish screen, select check switch on the right, then test on the bottom ofthe screen. Once the test is complete exit the menus and let the receiveracquire the signal (If Error 836 appears, do not save the matrix, cancelit and call our 24/7 customer support number listed below.). After all thesesteps if the receiver is still not getting the signal it should please give usa call on our 24/7 customer service line 1-800-333-DISH (3474) for additionaltroubleshooting.

We hope this gets your signal back. Thanks for choosing DISH Network!


Phillip Chang
DISH Network Customer Service Representative

Nov 12, 2010 | Olevia 742I 42 in. LCD TV

1 Answer

No satellite signel - we were watching a program -


while ice can cause signal loss, there is a simple test to determine if there is an inline signal problem.

press MENU - 6 -1 - 1 and select check switch, then select test...

it will start at Testing 1 of 1.. then will change...

if it changes to 1 of 3 there is either something (ice) blocking the dish or the dish is no longer aligned.

if it goes to 1 of 38 the dish is no longer connected to your receiver.

Jan 29, 2010 | DISH Network Televison & Video

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