Tip & How-To about Computers & Internet

Using Remote Assistance in Windows XP

It's late at night, and your computer is acting weird. What did you do wrong? Luckily, your co-worker's kid across town just got Windows XP, and he's already mastered it. But his parents won't let him out at night. If only he could fix your computer for you. . . . With Windows XP's Remote Assistance, he can. If you turn on Remote Assistance, another person can log onto your computer and control it, just as if they were sitting in front of it. They can tweak your computer, setting up what needs to be done, and your computer will run as good as new. (At least, that's the concept.)
To load Remote Assistant, click the Start button, choose Help and Support and choose Remote Assistance. Choose Invite Someone to Help You from the program's screen, and send a message using Outlook Express or Microsoft MSN Messenger. The recipient accepts your request, and he or she sees your computer's screen on their monitor. You two chat back and forth, typing messages, and the helpful soul moves around your mouse, clicking the right things, until the situation is fixed.
Expect to see it used by technical support staffs in the future its the way to go.


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I use to be able to push a button and ask another co-worker to pick up a line with a push of a button, now I have to actually dial the extention # and my night mode is not working. What did she do to my phone? It was all fine until she messed around with it.


Easy settings to reset nothing you should have to call a phone admin for =)
To reset the Internal Autodial buttons (speak to co worker with push of a button) Press Feature * 2, press the button you would like to assign, then the extension (intercom number) of the person you would like that button to dial. That should fix the autodial buttons (the ones you label with names)
To reset the night mode button: Feature * 3 will bring up button programming, then choose the button you want for night mode, then press Feature, then 871 and that should fix your night button.
Enjoy! Let me know if you liked this answer or need and other help!

May 13, 2011 | Samsung Prostar DCS-24B-LCD Corded Phone

1 Answer

can you have 2 compucessory wireless mice in the same office my co-worker can work my computer HELP


Assuming you and your co-worker are not sitting really really close to each other there will not be a problem.

Please let me know if this is helpful or if I can be of further assistance. Thank you.

Sep 18, 2009 | Compucessory Computer Data (11400)...

1 Answer

I have a gateway GM5442 computer. Lately it has been giving me a warning that the power supply cord or something has been diconnected and I don,t even know what it looks like.


Usually you get messages like this when there have been temporary power outges and your computer gets shut off abruptly.
I wouldn't worry too much unless the computer acts weird when you start it up.

Apr 04, 2009 | Gateway GM5442 PC Desktop

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