Tip & How-To about Apple iPhone Cell Phones

How to fix a passcode disabled iOS Device

Have you ever let your kid use your iPhone and then realized that they tried your passcode too many times. Now your phone is disabled and you are unable to use your device. Here are the steps to fix a disabled iPhone, iPad, and iPod.

So, we have two ways to complete this task and I will provide both steps.
(The only way to resolve this issue is by wiping the device. Passcodes are to prevent someone from accessing your information and there is no way back into the device unless you know that passcode. Passcodes are it saved in a back up so you can restore from a back up after the wipe.)


What you will need
A Computer with the latest version of iTunes
Your cable
Working Home Screen Button
You will have to restore your device via iTunes if:

  • The device is disabled and states to connect to iTunes
  • The device did not use Find My iPhone
  • The device is no longer connected to the internet
1.) Open iTunes (Make sure iTunes has the latest software installed)
2.) Hold down the power button on the device until it says "Slide To Power Off"
3.) Slide to power off the device
4.) Plug in on end of the cable into the computer, but leave the device disconnected from the cable.
5.) Place the device into recovery mode by Holding down the Home Screen Button (The circle button) and plug into the computer. Do not let go of the button until you see an iTunes logo on your device with a cable. If you have an iPhone 7 or 7 Plus, you will need to hold down both the power button and volume down button while plugging into the computer
6.) Follow prompts in iTunes to restore the device
If the software download will be longer than 15 mins or so, the device will time out of recovery mode and you will see a passcode required error message. This is normal, just disconnect the device from the computer and wait until the software finishes downloading (the software will continue even without the device connected). Repeat steps on 2 - 6 once the software downloads.
7.) Set up Device as new or restore from back up


What you will need
A computer or another iOS device
Active internet connection
AppleID and password
This will only work if the device is still able to connect to the internet. If your device tells you that it is disabled, you will need to connect to iTunes.
1.) Go it iCloud.com and log in with Apple ID and password for the device.( on an iOS device open the FMIP app)
2.) Select find my iPhone
3.) Click on All Devices at the top of the screen
4.) Select device
5.) Select erase iPhone/iPad/iPod
You don't have to put a phone number or message when asked. Just skip these steps and finish the erase.
6.) You can set up as new or restore from back up
Hope this helps!

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1 Answer

put in wrong password on the phone too many times, now i cant log in to my google acct on it either, its just stuck at the same spot

What Brand and Type of phone ??..
Phone password or google account password ??..
Im thinking iphone ?
Although a passcode limits your iPhone to authorized use only, protecting your vital personal information, if you forget it, you can't use your phone until you enter the correct code or revert your phone to the default factory status.
Apple provides ways to resolve a forgotten passcode problem and improve the iPhone's security.

Wrong Passcode

When you enable iPhone passcode security, the phone requires you to enter the code to display the home screen.
By default, when this protection feature is enabled, you'll be prompted to enter the passcode to turn on or restart the iPhone, wake it or unlock the screen.
When you enter the wrong passcode, the "Wrong Passcode try again" message appears onscreen.
If you enter the incorrect code too many times, the iPhone will lock automatically and display the "iPhone is disabled, try again in 1 minute" message.
This disabling security feature is designed to protect it from unauthorized tampering.
If you keep entering the incorrect code, the iPhone will be disabled for a longer time.

Restoring iPhone
If you don't remember your passcode, unfortunately, there is no way to retrieve it.
Apple says that the only way to solve passcode problems is to restore the iPhone with iTunes.
Before restoring the phone, downloading and installing the latest version of iTunes will improve connection and decrease the chances of errors.
Unfortunately, restoring the iPhone erases saved content and clears custom settings, so create a backup copy of your files with iTunes before proceeding.
From there, you can restore your iPhone by clicking the "Restore" button on the device's "Summary" tab in iTunes.
When the process completes, you can change the passcode settings.

Changing Passcode Settings
iPhone allows you to not only create a new passcode, but specify the amount of time it should take before the screen locks after inactivity.
You can also specify whether you want to use a simple four-digit passcode or a longer one that can include letters and numbers.
Tapping the "Settings" icon on the home screen will bring up the phone's settings.
From there, tapping "General" and then tapping "Passcode Lock" will bring up the "Passcode Lock" customization screen.
Select the settings you want to use to protect your iPhone. The changes will take effect immediately or when the iPhone turns off.


After restoring your iPhone, create a passcode you'll remember easily.
While creating a longer passcode can increase the security on your phone, you can forget it easily if you don't write it down and store it in a safe place.
gmail password reset
Open the Web browser on your phone and navigate to gmail.com.
Tap "Can't access your account" located under the "Sign in" button.
Select "I forgot my password" and then click "Reset your password here."
Type your email into the "Email" text box and then type the random captcha into the captcha text box.
An email with your new Gmail password will be sent to your alternate Gmail address.
Follow the directions in the email to reset your password.
Type the new Gmail password into the loin screen on your Droid to unlock the account.

Sep 12, 2013 | Dell Computers & Internet

1 Answer

Iphone 5 has been disabled and forgotten passcode

iPhone Is Disabled After a series of more failed attempts, your iPhone displays the same "iPhone is Disabled" message, but with an added "Connect to iTunes" message. At this point, your iPhone shuts down completely and you cannot make any more attempts to enter the passcode. In order to restore the device at this stage, you need to connect it to a computer with iTunes installed. Ideally, connect it to a computer that you've used before for syncing your iPhone.

Apr 08, 2013 | Cell Phones

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